ComplaintsforJeff Lindsey Communities, Inc.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our from JLC communities on March of 2024. Since purchasing we have had erosion from water runoff from the lots adjacent to our property. We have contacted the builder on several occasions and provided numerous examples of the erosion that occurs every time it rains. At this point ruts have formed throughout our property and parts of our yard we are unable to mow because the water never drains off of our property. I have tried to work with the builder by requesting that French drains or some kind of drainage system be installed to direct the water away from our property to the retention pond that sits behind our property line. JLC is refusing to address the problem. After several months of emails they have stated that they will not address this issue. They will only observe the erosion for one year. Both of the adjacent lots sit higher than our property; therefore, without additional drainage to direct the runoff to the retention pond, the only place for the water to flow is through our property. The builder did add a few feet of sod (we did not request) which did not fix the problem. I reached out to their offices immediately to let them know that the problem still persists and is actually worse now with all of the rains. I noted several similar complaints on the BBB against this builder for inadequate grading of the land to insure that water flows away from and does not flood the property. To my disappointment we are experiencing the very same problem. Can you help? Buyers should not purchase a home this expensive to have to deal with a stream forming in their back yard every time it rains or not being able to access water logged areas of their property. JLC Communities needs to install the proper drainage system to rectify this issue. Very disappointed, buyer beware.

  

  Business response

  08/06/2024

  Jeff Lindsey Communities has been out to the lot in question on multiple occasions to assess and address ********************************** concerns. This issue was first reported to the ******************* on April 22, 2024. On April 24, 2024 our superintendent extended and repaired the silt fence on the adjacent lot which helped prevent additional water flow and also guided the water further back into the undisturbed part of the homeowners lot. In addition to the initial repair, Jeff Lindsey Communities offered to extend the sodded area of this lot further into the undisturbed area to help with drainage and potential erosion. On July 5, 2024 an additional five pallets of sod were laid extending the homeowners sodded area significantly. On July 24, 2024 ***************** emailed again explaining that she still has water flowing through her undisturbed area. At this point, we let her know that she needed to give the sod time to take to be effective and that we can not fully stop the natural flow of the water behind her lot, which flows directly into the retention pond behind her property. We asked that ***************** give the sod some more time to root and let her know we would plan to come back at her year end in March to see how things are going and if we need to make repairs to the land at that time. The homeowner refused to accept this resolution which brings us to her preceding complaint.

  Jeff Lindsey Communities does not disturb certain areas of each lot that we develop in hopes of preserving the natural growth of trees and the natural grade. The water flow at the back of ********************* lot is essential in routing rain water into the retention pond behind her land. As of August 1, 2024, there is no significant erosion of land nor is there stagnant water that stands for more than 24 hours. The flowing water is confined to the unaltered, natural area of her lot and does not flow through her sodded areas. We are still willing to come out at her year end in March of 2025 to re-assess the situation and determine what, if any work needs to be done at that time. In the meantime, ***************** has been advised to email us if any significant erosion occurs before then. 

• Initial Complaint

  05/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We moved into our home on March 2, 2022. Before a year was up we started having problems with the septic system. My husband started using Rid Ex as we were told. When we reached a year of occupancy, the septic system was supposedly full even though there are only 2 people in our house. We had to pay $600 to have it pumped. Jeff Lindsey Communities stated upon our move-in that the septic tank should only be pumped every 4 to 5 years. We are in year two and the septic pump isn't working at all as of today, May 2, 2024. We had to move into a hotel. We were only in the house 2 months out of this year because we were traveling. This is unacceptable! To add to that, they put our ceiling up crooked and our door frames. Even the walls and cabinets are bowed to fit. I've never seen a house at this price point done so poorly.

  

  Business response

  05/03/2024

  Jeff Lindsey Communities has completed research into our files and that of the septic company. The series of events and the reasoning for the septic issues as well as Jeff Lindsey Communities decision to deny responsibility for this issue is as follows:

  Mr. and *************** closed on this home on 3/2/2022. On 5/26/23, it was reported that there was a septic issue to which the septic company had been out to *****, charging a fee of $250. It was determined that the solids tank was full and needed to be pumped at a charge of $600. Upon inspection, it was found that the solids tank and lines were full of wipes and paper towels. Upon closing, the homeowner received and signed a copy of our Homecare Manual, which includes the Septic Maintenance form that specifically states not to flush wipes or paper towels down the toilets.

  Having this information, along with the fact that the home as of 5/2023 was outside of their 1-year warranty period, it was determined that Jeff Lindsey Communities could not be liable for the fees/charges associated with the pumping or regular maintenance of the septic system at this property. 

  Sincerely,

  Jeff Lindsey Communities

   

   

   

  Customer response

  05/03/2024

   
  Complaint: 21660007
  
  I am rejecting this response because:

  We specifically followed the rules for the Septic system.  We never used wipes or paper towels.  That is a lie.  I never thought that that a builder would resort to lies.  The rep from **** Lindsey and the septic company said that the issue was the charmin toilet paper that we were using that is supposed to be septic friendly.  We got rid of the Charmin and purchased thinner toilet paper.  We should not have this problem.  Also, as stated,  there are only two of us in our home.  The issue is obviously the pump. As we also stated, there are only two people in the home.  This issue is with the Septic pump.  I noticed that **** Lindsey didn't address their poor quality of building. 
  
  Sincerely,
  
  ***************************

  

  Business response

  05/10/2024

  Jeff Lindsey Communities takes great pride in the satisfaction of our homeowners. We go to great lengths to make sure our buyers are happy with their new homes! However, JLC can not be held responsible for the neglect or lack of proper use when it comes to septic systems. We provide very specific instructions, and when those are not followed; we can not be financially liable for repair or replacement.

  With that being said, JLC has requested your pump be replaced free of charge by Fayette Septic, as we understand your frustration and the amount of trouble this situation has caused. From here on, the use of approved materials will keep your septic system working efficiently and will provide longevity. 

  Attached to this response, please find the letter provided by Fayette Septic including the initial findings in the septic tank, along with the approval of the pump replacement free of charge. 

  SIncerely,

  Jeff Lindsey Communities 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new construction property from **** Lindsey community and reached out to report mice gaining access to the home from a board that was not secured. Based on the wildlife company there are several boards that are not secured and one large enough to place your hand in it. **** Lindseys representative shared that they would not be willing to reimburse me for their negligence in securing the board because thats standard to leave boards loose which I disagree as my past new construction did not have this issue with loose boards and a hold which allows entry to the property

  

  Business response

  01/11/2024

  To whom it may concern, 

       Despite this property being 1 year and 11 months outside of warranty, Jeff Lindsey Communities does not warrant against rodent or insect infestations as this falls under regular homeowner maintenance. Jeff Lindsey Communities still made an attempt to resolve this issue on January 8, ****, however, the homeowner declined stating that the third party company will be coming out on January 9, **** to remedy the rodent problem.

  The homeowner's refusal to allow Jeff Lindsey Communities to remedy this issue prior to contacting a third party, along with the home being nearly 2 years out of warranty lead to the decline of the homeowner's request for reimbursement. 

  Sincerely, 

  Jeff Lindsey Communities

  Customer response

  01/11/2024

   
  Complaint: 21113359
  
  I am rejecting this response because: I understand that my home falls outside of the 1 year warranty, however quality workmanship should take precedence over a simple warranty response.

  
  I was told that ****** was coming out, however Im still waiting for his arrival.  The mice are a result of the board pulling away from the foundation which is the reason I submitted the request for support on this.  Had the home been constructed with the quality advertised, then I would not have a opening large enough to fit your hand into.

  
  This business response is unfortunate, especially since there is NO level of accountability for the quality of the work performed on my home.

  
  To reiterate, the mice are a result of the hole and poor workmanship because they found access through a hole that was created when the house settled and the board was not secured properly.  That is poor workmanship not neglect of the homeowner.

  Sincerely,
  
  ***************************

  

  Business response

  01/11/2024

  In response to the rejection, as already mentioned; Jeff Lindsey Communities offered to come address this issue on January 8, ****; homeowner declined stating that the third party company is coming out January 9, ****. Per our warranty hand book, homeowners MUST give Jeff Lindsey Communities the opportunity to remedy an issue first; and any work done by a third party company automatically voids the home warranty. 

  Sincerely, 

  Jeff Lindsey Communities

  Customer response

  01/11/2024

   
  Complaint: 21113359
  
  I am rejecting this response because: the vendor has not actioned any work because we were waiting for a response.

  Sincerely,
  
  ***************************

  

  Business response

  01/23/2024

  In response to the rejection, as already mentioned twice before; Jeff Lindsey Communities offered to come address this issue on January 8, ****; homeowner declined stating that the third party company is coming out January 9, ****. Per our warranty hand book, homeowners MUST give Jeff Lindsey Communities the opportunity to remedy an issue first; and any work done by a third party company automatically voids the home warranty. Despite this, Jeff Lindsey Communities 1 year warranty does NOT cover rodent infestation as this falls under regular homeowner maintenance. This home passed inspection and meets all necessary guidelines to obtain a certificate of occupancy. Had the homeowner provided JLC the opportunity to address this directly, we would have been happy to do so. 

  
  Sincerely, 
  Jeff Lindsey Communities

  Customer response

  01/30/2024

   
  Complaint: 21113359
  
  I am rejecting this response because:
  

  I still stand by my feelings regarding the  poor workmanship on my home.

   

  **** Lindsey nor a member of his staff has attempted to schedule time to evaluate the issue, but repeats the same statement.

  As shared previously, feel free to schedule to mitigate the issue, however your representative was clear in that you had no intentions because my home was out of warranty

  
  Sincerely,
  
  ***************************

  Customer response

  02/03/2024

   
  Complaint: 21113359
  
  I am rejecting this response because:

  **** Lindsey has not come to my house to even review the issue.  The response simply repeats the same thing without an attempt to contact me to resolve.  This is a stall tactic and very unprofessional. 
  

  The offer to come out was acknowledged and I advised that ****** could come out to confirm the issue but he has never arrived which is the typical action for issues raised.

  Other issues that arose with my home took months to resolve and multiple emails.  One item still remains outstanding from the warranty period with  follow up when I initiate the discussion.

  **** Lindsey representatives have not contacted me since January 9th, and Im still waiting for resolution on the excessive heat and freezing temperature in two of my rooms which was called in during the warranty period.

  Sincerely,
  
  ***************************

  

  Business response

  02/05/2024

  On 1/8/24 Jeff Lindsey Communities offered to have a warranty technician come out to remedy the loose boards. This was denied by the homeowner three minutes later as she had already scheduled a third party company to come make repairs. Her only request was reimbursement. Being that the homeowner paid a third party company to fix this problem, JLC is no longer responsible. Any third party contractors not approved by JLC, voids the initial warranty. The homeowner also signed off on the warranty booklet that states JLC does not cover rodent or insect infestation. 

  As stated in the attached email thread, JLC would have been more than happy to come out and address the issue given the opportunity to do so. Unfortunately at this point, JLC has determined that we will not be reimbursing the homeowner for this cost. 

  Sincerely,

  Jeff Lindsey Communities

  Customer response

  02/05/2024

   
  Complaint: 21113359
  
  I am rejecting this response because:

  They have not come out to see this issue and are using stall tactics to close this case.  I gave them permission to come look, the third party got sick giving them time to come, and they did not.

  No need to respond, they NEVER intended to address the issue no matter what was said because as the initial communication from them stated, the house is out of warranty.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My front porch is sinking. They refuse to acknowledge the issue. Says caulk is the answer. My column is not touching the porch. Have a sink hole and uneven pavement.

  

  Business response

  01/05/2024

  Jeff Lindsey Communities had a Licensed Engineer go out to inspect and I have a report dated for November 16,2022. The Engineer states that there is no evidence of settlement or excessive cracking to indicate a structural failure. The Engineer did suggest that ******* the crack with either brick mortar or a silicone-based caulk. He said if the crack is sealed the sealant material should be matched as closely as possible to the color of the existing concrete and/or brick mortar. The homeowner would not allow JLC to proceed with the repair. JLC is willing to still honor the suggestion of the Engineer.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For over 10 years, monies been collected by ******* Lindsey, the developer of our community. ******* Lindsey is the developer and Declarant on the Covenant and Restrictions. He been the sole Director for over 10 years. The community is NOT being managed. There are 4 broken windows at the entrance building, missing signage, and a stretch of over 300 feet of community frontage along HWY 165 with tons of overgrowth. There are tons of issues within the community that goes unresolved. The homeowners are doing what they can to take care of the community, despite being on the hook to pay $200 a year with no future assurance of management. The community wants ******* Lindsey to cease negatively impacting property values by turning the community over immediately to the *** resident members that live within the community. Currently, the residents elected a transitional board of directors and meeting push back despite being formerly told that the community would transition by a date that has elapsed. We do not seek an apology. We been spending our own money for building rentals to meet and to maintain the front of the community, in addition to paying the $200 ***************. We seek for the community to be released without any delays so that residents may protect their property values, do overdue repairs that is long standing, and do necessary maintenance.

  

  Business response

  08/23/2023

  Jeff Lindsey Communities reached out to the management company of ******* Landing on September 8, 2022. This email was requesting that the *** be turned over immediately seeing as Jeff Lindsey Communities had sold the last house in the subdivision they owned. During the year, after the request had been made no concerns or requests had been sent to Jeff Lindsey Communities from management company in regards to ******* Landing. Jeff Lindsey Communities does not wish to ************************* Landing from being turned over to the homeowners and are willing to cooperate with whatever is needed to do so. 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The problem stems from a warranty issue with our 2nd level floor. When the warranty **** ******* came to our home, he pulled back the carpet at several points. After repair, the carpet company determined the carpet was not pulled back correctly, the seams were cut, and the carpet was ruined. They would not be able to stretch and put it back down because of the way the warranty rep pulled it back. They were told to replace only the hallway carpet "where the work was performed." The carpet company informed me we would be able to see an obvious difference in the old and new carpet. We spoke to ****** about this and he said that **** Lindsey would replace all the carpet. His boss, ********************** informed us they would not replace all the carpet, but only "where the work was performed." We tried to reason with him and explain to him that we didnt anticipate any of the carpet needing to be replaced, but for the damage cause by **** Lindsey. We explained that it is unacceptable to replace only a portion of the carpet and leave us with an issue that would be aesthetically bothersome. ********************* stated that they would not replace the adjoining carpet as it is not warrantable due to wear and tear. It was never our position, nor is it a reasonable consideration by the warranty manager, that all the carpet should be replaced under warranty due to wear and tear. Rather, the carpet should be warrantable because it was damaged by the warranty rep - because of a mistake the **** Lindsey employee made. If this company tried to put carpet in a new home that was visually different, it would never sell until the situation was remedied, which is the point of a warranty to remedy defects and wrongdoings. We are asking **** Lindseys company to do what is reasonable and reputable and replace all the carpet to ensure it is visually identical due to the mistake the company made.

  

  Business response

  08/09/2023

  Jeff Lindsey Communities has agreed to replace the carpet in the entire second floor of the home. We will need to customer to sign a release stating this area will no longer be warrantied and no more squeaks will be repaired in this area as they are typically not repaired beyond the first year. We came out as a courtesy to the customer to try and resolve this issue. Floor squeaks are common in a two story wood framed house. If the customer is willing to sign a release we will get started on the process of replacing the carpet.

  Thank you.

  Customer response

  08/12/2023

  Jeff Lindsey Communities has agreed to replace the carpet in the entire second floor of the home, but we also need them to agree to replace the carpet on the stairs leading to the second floor. We will sign a release stating this area will no longer be warrantied and no more squeaks will be repaired in this area. Although squeaks are typically not repaired beyond the first year, this was not a typical squeak. There was a problem with the construction of the floor that had to be corrected. It was faulty craftsmanship and not a typical squeak as the company suggests. The problem began during the warranty period and persisted, after three failed attempts to fix it. This current attempt to repair seems to have worked. We sure hope so. Additionally, this is the 4th two story wood framed house we have lived in and the only one where we have experienced a squeak like this one. Its unfortunate that the company can not admit the repair was due to atypical and poorly constructed subflooring. However, we  are willing to sign a release and get started on the process of replacing the carpet on the stairs and the entire second floor.
  

  

  Business response

  08/16/2023

  Good afternoon,

  Jeff Lindsey Communities will be getting the settlement statement together and sent over to the homeowner within the next week or two as our attorney is out of office due to an upcoming trial. The homeowner will then need to sign the statement and return to our office. We will then begin the process of replacing the carpet.

  Thank you.

  Customer response

  08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. At this point, the business will never admit their poor craftsmanship, but we appreciate them replacing the carpet.
  
  Sincerely,
  
  ******* And *************************

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive emailed two times about what homes are available it ************ subdivision, Ive gotten no reply by email or phone. No one is ever at the sales office.

  

  Business response

  07/05/2023

  I believe I have spoken to this customer. Their Agent would have access to lock boxes as I explained. We only have 2 finished homes remaining and the other phase has been sold to another builder. Model home is by appointment only due to only two spec homes remaining in subdivision. 

  Thanks JR..

  V.P. Sales - Jeff Lindsey Communities

  Customer response

  07/05/2023

   
  Complaint: 20270270
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  We were told lie and sold lies  , we will not have 12 parks so what happens to all the other land that wasnt cleared? Was told that would be cleared for more **** Lindsey homes 

  

  Business response

  07/05/2023

  Your first complaint was there was no one at the model home? I have explained the situation. No one has sold you lies or told you lies. Unfortuantly these types of business decisions happen often. The new phase was sold to Lennar Homes and any construction will have to meet the requirements of the subdivisions architecture review board, covanants & restrictions. 

• Initial Complaint

  03/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I responded to an advertisement by Jeff Lindsey Communities (JLC) home builders to purchase a home in a new community (Estates at Cedar Grove). I advised the JLC agent that a needed a 3-car garage. He suggested the ****** B plan. We chose the plan at the advertised price and floor plan. After viewing the lot, the agent reiterated the plan and price. We asked him to write up the contract to move forward. The next day we were told by the agent that it was a mistake, and they cannot honor the price for that floorplan unless we pay them an extra $23k. Next, I spoke with the ** of *****, and he reiterated that they could not honor the price for the floor plan, stating that it was a mistake. They then removed the advertisement. We chose to go ahead with the plan for the extra $23k and the contract was written up and signed by my wife and myself. Days later I requested a meeting with the CEO/CFO to see if he was aware of the current business practices of not honoring such offers. My requested were intercepted, so I asked if I need to send such a requested by certified mail.Next, I received an email questioning me on whether I received an email from the agent assuring the floor plan and price as offered. I did explain that I did not receive an email and that it was a verbal offer to solidify the written advertised offer. Then I answered the email from the ** of Sales. I wrote, I do believe that this is a unilateral issue on the behalf of the representative for *************************** Community. Since a unilateral mistake involves only one contracting party, it could lead to a one-sided bargaining advantage. We believe that the website language is vague and overbroad. The ****** B plan was not just posted just on the website for the Estates at Cedar Grove but throughout the website on other pages.The final communication was that they were not signing or honoring the contract, returning my ******* money and to only contact them through their attorney.

  

  Business response

  03/09/2023

  As of March 8, 2023, the complainants ******* money was delivered to their home address via ***** and the check was cashed the same day by complainant.  The complainant has been in communication with the ** of Sales who is aware of the situation and has offered his condolences for any misunderstandings.

  Customer response

  03/09/2023

   
  Complaint: 19531737
  
  I am rejecting this response in part, whereas the ******* Money has been returned. However, the most important part of resolution was a simple request to receive oral or written communication from the CFO/CEO.  Is seems that all of my communication efforts to speak with the CFO/CEO have been thwarted by the ** of Sales. Such as the response to my complaint,"Offering his Condolences", which is defined as an expression of sympathy, especially on the occasion of a death.
  

  My purpose of seeking communications from the CFO/CEO is to ensure that he is aware of their advertisement practices and to give my wife and I the reason for rejecting the acceptance of their offer to sell the new build at the current price, lot and plan.
  

  Sincerely
  
  *************************

  

  Business response

  04/03/2023

  Good Morning, 

  I am sending this to our Attorney for advise and you will hear back from us or the Attorney.

  Thank you, 

  ***************************

  Warranty Administrator

  Customer response

  04/05/2023

   
  Complaint: 19531737
  
  I am rejecting this response because: The business is stalling on giving me an answer to communicate with CEO/CFO to understand about business advertising and practice knowledge. Also to understand why our contract was rejected.
  
  Sincerely,
  
  *************************

  

  Business response

  04/05/2023

  Good Afternoon,

  The Chief Operating Officer has agreed to reach out to the consumer today.

  Thank you, 

  ***************************

  Warranty Administrator

  Customer response

  04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have spoken with the **** Mr. *** to clear up matters that I was accused of threatening to **** which was not the case. The case was that my occupation and language of bait and switch threatend the builder as to to reject the contract. We have agreed to part ways amicably.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jeff Lindsey Communities has not fixed warranty items as promised and agreed to in the contract when we bought our new home. We provided a list of warranty repairs needed to Jeff Lindsey Communities in August 2021. Among these items were squeaking floors, gaps in hardwood flooring and tape coming up from the drywall in the front room. Jeff Lindsey communities sent their own hardwood subcontractor to our home to determine the proper fix for the hardwood gaps. The hardwood flooring company determined that the proper fix would require that the hardwood floors be taken up and replaces in the areas with gaps. Jeff Lindsey Communities has refused to properly fix these hardwood flooring gaps in accordance with the repair recommended by their hardwood flooring subcontractor, who installed the floors originally. Instead, Jeff Lindsey Communities has strung us along for the past year and only recently offered to put stain in the gaps so the gaps were not as noticeable. This is not acceptable to us as the buyer and are not in accordance with the repair recommended by the flooring company. Jeff Lindsey Communities sent a contractor to repair the taped drywall in the front room cathedral however the repair that was performed was subpar, the repaired tape is coming apart and the paint does not match the rest of the ceiling. The drywall still needs to be repaired. At the time or purchase, we were told that sod would be placed on the ground at the front of the yard in front of the gravel easement. Jeff Lindsey Communities has failed to install this sod. We have contacted Jeff Lindsey Communities numerous times regarding these repairs and have been either ignored, told the repairs would be made or given an excuse. It has been over a year since we informed Jeff Lindsey communities Of these numerous repairs and we still have not been provided the correct repairs by Jeff Lindsey Communities.

  

  Business response

  10/25/2022

  Good Morning, 

  Jeff Lindsey Communities met with the homeowner yesterday. We have agreed to address all the items on the complaint which consist of hardwood floors, drywall repair and placing sod in front of the gravel easement.

  Thank you, 

  ***************************

  Customer Care Manager

  *********************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jeff Lindsey Communities has refused to communicate and resolve an issue regarding the erosion of our yard. We've asked on several occasions about the grading of the yard and how to prevent additional erosion by installing a retaining wall or barrier before the creek. Before purchasing the home in December 2020, the builder's staff stated that the final grading would stop the erosion. During our 30-day check-in, we mentioned the issue again and were told to allow the grass to grow. After our 1-year check-in, the erosion problem was still happening in the front yard, but now we've also noticed it in the back yard. There are parts of our yard where you can step in a hole that covers parts of your leg. The warranty team, and the superintendents, all acknowledge that the yard is still washing away, but no solution has been provided to stop the erosion. All communication from the warranty coordinator stopped in June after the last superintendent came to our home to look at the erosion.Not to mention that we asked a plumber to come and install a water filter at our home, but we were told that they wouldn't touch our water heater because it was installed incorrectly. For us to correct the problem, it will cost us an additional 2k to redo the pipes. We are disappointed with purchasing a home from Jeff Lindsey Communities because they try to take shortcuts whenever possible, use the cheapest subcontractors, and don't care about their clients after the sale. A warning to all future homeowners, don't believe them about the final grade or handling items after the sale.

  

  Business response

  09/02/2022

  Upon a site meeting with the homeowner on 9/1/22 the following was concluded on 9/2/22.
  

  -Prior to closing, matting and straw measures were placed on the slope to control any erosion issues. This is also common practice in construction to secure slopes.
  Any form of vegetation will prevent erosion if maintained properly.
  Post closing any measures to control erosion need to be maintained by homeowners/property owners.
  Since closing on the home there is no visible signs that any new pinestraw had been placed on the slope since closing. This has caused some small rills to start forming on the slope, which is what the homeowner claims to be holes.
  Upon the site meeting there are only 3 small sites on the slope starting to develop rills.
  
  Rills are common features on sloping ground, particularly hillslopes. They form most frequently on land where the soil is left unprotected against runoff from slopes. A rill is likely to develop where there is frequent movement of water on the sloping ground.
  
  - Also, during the site meeting nothing was mentioned about the water heater.
  Our homeowner has the right to call the plumber we contracted to plumb the home. We can provide the info if they would like.
  If (our) plumber finds issues with the water heater (install only) we will cover the cost. If there is no issue found, the homeowners will be responsible for any cost the plumber charges for the trip.

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