Complaints

This profile includes complaints for Revolution Rental Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Revolution Rental Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Revolution Rental Management

  120 Village Cir Senoia, GA 30276-3374

  
• 

  Revolution Rental Management

  42 Main St STE 2B Senoia, GA 30276-1889

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company [formally ***] over TEN years ago. I had them for 2 months, and during that time they managed (6) homes I owned in **. I suspected they falsified charges to many REPAIRS to my units. When I requested they document these repairs with descriptions or photos, they claimed that would be impossible and too costly to do. I fired them, then sold the homes in 2015. Fast (?) forward ten years, on April 2025, **** ********* texts and emails me 'out of the blue' to say I owe him $150! And if I do not pay within 6 days he threatens me with collection and bad credit ratings. I told him he's insane, and requested any documentation to support his false claims, He sends me a document that is Zero balance as of 2015, then mysteriously on April 30, 2025 shows I owed $100 and $150. This is proof he HAD my contact information, yet after TEN YEARS of inactivity, he trys to blackmail me into this fraudulent payment. I suspect this is a money generating scheme he's pulling on me and MANY OTHERS. Thank you for your attention in this matter.

  

  Business Response

  Date: 05/04/2025

  The reason we reached out to this former client after so long is that we recently brought on a new collection agency partner to take over collections for us on old accounts that had unpaid balances. In this case, the complainant had a balance that was unpaid from years ago. I'm not sure why he thinks the age of the balance means that he doesn't owe the money, but we did show him evidence of the bill, and we fully complied with all legal requirements for proof of the debt prior to submitting to a collection agency. We do expect the balance to be paid.

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My main objective: ************ should not be allowed to do business. They list false claims on their website and do not actually perform any management duties - only collect money. On their website, they allege they thoroughly screen tenants - they did not do this. I found background information on the tenant online that showed she had other prior lawsuits and criminal activity. They also state on their website they begin the eviction process after day 48 of non-payment of rent. The tenant bounced their October rent payment and eviction was not filed until late January, well after the 48 days. They allowed the tenant to live rent-free for 5 months, while the tenant created over $27,000 in damage to the interior and exterior of the property by possessing over 5 pit bull dogs which were not on the lease and property management was somehow oblivious to. Management never went by the property after the tenant had their first move-in inspection. The move-out photos show evidence of illegal animal breeding, fighting, neglect and abuse occurring in the home. Following eviction, the tenant abandoned the dogs inside the home, creating further damage, and I personally had to handle calling animal control due to my neighbors' concerns. The management company remained ignorant and to this day still claims no responsibility for this unauthorized pet damage. Instead of us receiving the tenant's security deposit back, the management company added enough fees to my account that cleverly created a balance of almost $6000 of the "tenant's fees" to which the security deposit ($2850) was debited against and they now state I owe them almost $3,000 more after deposit applied. I hired them April 2024 and have lost almost $50,000 on this property due to their negligence, fee-gouging and complete disregard for my property, which was my former home of 14 years. In one year my home was completely ruined due to the neglect of this management company. I pray this does not happen to anyone else.

  

  Business Response

  Date: 03/18/2025

  This complaint is simply filled with lies. We screened the tenant thoroughly and there were no evictions in their background, and they had one of the cleanest backgrounds weve seen. The complainant has simply convinced herself that by searching for the tenants name (a common name) online that she has found things that we didnt. We have explained this repeatedly to her, but she simply wont listen. We are also obviously not in control of the damage a tenant causes to a property. This complaint is simply not in touch with reality.

  Customer Answer

  Date: 03/19/2025

  Honestly, I did not expect anything less than the response received which accepts zero responsibility or accountability and completely discredits the customer's experience. The CEO now claims I am lying and implies I am delusional which validates my earlier comments about his lack of customer service, crude and boorish communications. I am a paralegal of 14 years and an experienced professional, that has assisted multi-millionaires and high profile executives. I manage and handle the finances of many businesses in my own personal line of work.  I have extensive experience communicating with customers and clients and addressing any concerns they may have. I have never seen such disregard and treatment of a paying client. I have never seen a business ***** a customer to this extent - stating I could only receive the security deposit for over $27,000 of damages, but then apply all of the tenant's legal fees and abandoned utilities to my account first - which results in me having to pay for the tenant's (that they placed) debt they claim will be going to collections. I have terminated my contract weeks ago and asked them to collect this from the tenant. I have paid on time every month that this company tried to assess fees to our account despite having received ZERO rent from the client they placed in our home. I have done nothing wrong as a customer. My only mistake was the decision to hire this company which resulted in a net loss of over $50,000 in less than one single year due to the company's mismanagement. This company needs to take responsibility based on that monetary fact alone and not cower under the guise that it is all the tenant's fault. They were responsible for finding and placing this tenant. We trusted this company, which I deeply regret. The entire experience has been the worst business relationship of my entire 15 years in the legal and professional sphere. They can respond with whatever information they choose. My stance will not change. This CEO and company only cares about money and hidden fees and contract terms that give them all power. I just want other consumers to not fall victim to this lack of business - I won't even call this a business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out a application for one of there rentals and paid around $223 and had a credit check, I received a declined application stating that I did not make enough money however their listing states you only needed to make double the rent and me and my girlfriend combined do, when I contacted them to clarify this the person I spoke to stated no one was available and someone would contact me. However later that day I received an email stating the rental property was no longer available. So now I lost money for no reason and had a credit check that will effect me. I want me money back and the credit check to no longer exists and an apology.

  

  Business Response

  Date: 03/05/2025

  You only entered $2,000 per month total income on your application. The rent is $1,195/mo, so you must make a bare minimum of $2,390. I'm sorry, but you simply don't make enough money to qualify.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23019877
  
  I am rejecting this response because: you never called me back to get an explanation on my side and you never had an option for my co applicant to send how much money they make as when you select unemployment, there was no option for student, or another version of secondary income, or if you actually checked my income when I sent you my bank Info you would see I don't actually make only $2,000. It was a general assumption because it stated at one point in time you would verify my income, also again you never called me back like I was told you would.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/15/2025

  It's the responsibility of the applicant to properly fill out their application. If someone leaves off income, we can't control that, and we certainly aren't going to call to find out if they forgot something. I'm sorry, but no refund can be provided in this case. You can always apply again and complete the application correctly this time.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23019877
  
  I am rejecting this response because:
  You did not do you part.  I made claims and will get my money back do make note I am disappointed in you company and how you treat your customers an will never use your service again. I wish you the best of luck in your endeavors 
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our lease ended 7/31/2024, and Revolution claimed that we owed them $1000 for damages to the apartment (which we received multiple professional opinions on and came to the conclusion that the "damage" they were claiming were 100% normal wear and tear, but Revolution threatened to take us to court if we tried to further dispute, so we agreed on a payment plan so that they would also not report these fees to the credit bureaus/collection agencies). The first payment of our payment plan was to be due on 9/1/2024, and they instructed us to use the tenant portal to submit the payment, just as we had used before to pay rent. I logged into the portal Sept 1st and the portal would not allow me to submit payment. I sent them an email THAT day (which of course was a Sunday, and the following day was Labor Day, another non-business day). I went back and forth via email with ****** ********** (the Leasing Manager) and **** J. ********* (the CEO) for 11 days straight, trying to get a resolution to no avail. They put the blame on us, stating that no current or past tenants were having this issue, and requested a screen share video of the issue, which I sent. They even had me contact the 3rd party customer service line for the portal (********) who stated that since we are no longer tenants, we would not be able to make payments, and that Revolution would need to contact them directly to lift the restrictions from our account. In the meantime, I mailed our first payment as a money order to Revolution and sent them email proof on Sept 11. On Sept 16, I received a notice from my credit reporting app that Revolution reported our account as "30 days late" to the credit agencies, which has now effectively ruined both mine and my husband's credit scores. We are requesting that these false reports be completely removed from our credit reports, and that Revolution work to correct/resolve the tenant portal issue on their end ASAP to allow payments to be submitted moving forward as normal.

  

  Business Response

  Date: 09/21/2024

  First, none of what the complainant was charged for would fall under the category of "normal wear and tear." If they want to dispute that, then the proper venue for that dispute is in court, and we are very happy to make our case there if that's what the complainant would like to do. They were charged for damage to the property that is not permitted under the law or the lease.
  
  Second, we report every tenant to the credit bureaus every month with either a positive report (paid in full and on time) or a negative report (did not pay in full). The complainant knew that, because it's disclosed in the lease.
  
  Third, the complainant is the only person who has had a problem making a payment in our portal. Every other former tenant who has tried to make payments in the portal has had no problem doing so. We went above and beyond by allowing the tenant to make payment by paper check, something we normally do not allow.
  
  Finally, entering into a payment plan does not mean that the balance will not be reported to the credit bureaus. We will always report unpaid balance to the credit bureaus, even if a payment plan is place. What the payment plan prevents is us turning the balance over to a collection agency, where it will be marked not just as a revolving credit line with a past due payment on their credit report, but as a collections account, which is a much bigger hit to the credit score.
  
  We have gone above and beyond to allow this complainant who left the property owing money to enter into a payment plan, and then allowing them to pay by paper check. We will NOT agree to lie to the credit bureaus and tell them that the balance has been paid in full when it has not been.

  Customer Answer

  Date: 09/28/2024

   
  Complaint: 22298829
  
  I am rejecting this response because:

  In response to the second point: This isn't a rent related charge that we are paying, but it is being reported as if it is a rent payment that is paid in full on a monthly basis, which it is not.

  In response to the third point: Just because the business is stating that we are the only person having this issue, does not make our issue/experience invalid or untrue. It is absolutely unfair and untrue for the business to say they have gone "above and beyond" when I was the one who offered to submit the payment using a money order (not a check) when no other resolution was offered by the business to attempt to fix/resolve the payment portal issue - I offered a resolution to a problem that the business has made little to no attempt to fix or resolve. We were not offered any other way to submit our payment other than the portal, even after it was made clear to the business that the issue with the portal was not something that could be fixed on our end. Please note that the payment portal is still not working/accepting payments as of today, 9/28/2024.

  In response to the fourth point: Where exactly was this disclosed, that entering into a payment plan does not mean the balance will not be reported, even if a payment plan is in place? Will the full amount of the remaining balance due be reported each month, or just the amount that is due each month as a part of the payment plan?

  In response to the last paragraph: If this treatment is what the business is considering "above and beyond" their standard customer service, then there is no surprise that this has been our experience. To reiterate, I am not asking, nor would I ever ask the business to LIE to the credit bureaus. What I am asking, is why the business would LIE to the credit bureaus and report that our payment was 30 days late when it is very well documented that the payment was not 30 days late? And why is it that my credit report is still showing this credit account status as "currently late/1 missed" when that is not true/accurate?

  Please note that with the fact that the payment portal issue still not being resolved, I offered (again, I made the effort to offer since no resolution has still been made or offered by the business) to overnight our Oct payment which has been confirmed to be received and in possession by the business as of today's date. I am expecting that the business post our Oct payment to our account no later than Oct 1, so that our account is not FALSELY reported to the credit bureaus as "30 days late/currently late/1 missed", again.

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 10/05/2024

  We sent a response from the software vendor's technical support to the complainant with instructions on how to make her payment using the payment portal. According to the software vendor, there is nothing preventing her from making a payment on the portal. They say she's simply not following the instructions and not selecting the correct lease in the system. Regardless, we accepted money orders from her for payment in the meantime.
  
  We never represented to the complainant at any time that her unpaid balance would not be reported to the credit bureaus. To the contrary, every document we have specifically says that all balances will be reported to the credit bureaus until paid in full.

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22298829
  
  I am rejecting this response because:

  I know exactly how to submit the payment. I did it with no issue for almost 2 years as a tenant. The issue is not that I do not know how to submit the payment, the issue is that ever since we moved out, the portal is not accepting the payment for the correct account. How can I select the correct lease when I don't even have that lease as an option? I have also sent a video of the issue I am having to the CEO THREE times and have said the same thing over and over again, but it appears I am not being heard. I will not accept the blame for something that is blatantly not my fault. According to the same software vendor, they told me that because of the fact that we no longer rent there, they are not allowing payment to be accepted from our account, due to restrictions that were placed on our account, and that ******************** would need to contact them to have the restrictions lifted. All I am asking for is a SOLUTION. Pointing the finger and blaming me for something I have no control of is not a solution, and is extremely unprofessional. The only reason they are "accepting" a money order (which again, was MY suggestion when no other payment options were offered by the company) is because there is still currently no other way for me to submit a payment.

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a home owner that currently live in *************. I am also a member of the military so when I decided to rent my home I wanted a property management company to handle everything since my schedule is busy. I hired revolutionary rental management and within 15 days of the contract they breached the terms, lied to me about charges on my account, took money for a bill after I explained it was already paid then claimed they will refund me but havent done it yet. Everytime I ask them to do something I get the run around or they are looking into it then silence. I am held responsible for my tenants utilities which I was not made aware of until the tenant was late paying, i am also responsible for cosmetic maintenance which is also not in my contract. I asked them to use my warranty for maintenance and they agreed they would for 1% more on my management fee but the next issue afterwards my warranty was not used yet I was charged full price for management fee. Theres so much more and I have o my been in contract with them since May 15 this year. I want out and I want out now.

  

  Business Response

  Date: 08/03/2024

  We have not breached any terms of the contract. We would ask that the complainant please cite any clause of the contract that we have not abided by. We have also not lied about anything, much less any bills to the complainant.What we believe she is referring to are bills for repairs that are the tenant's responsibility. The way this works is that the landlord (the complainant) pays the bill so that the vendor can be paid in a timely fashion, and then the tenant has 30 days to reimburse her. This is all in full compliance with the contract and the lease. When it comes to the home warranty, the contract specifically states that we recommend against home warranties, as they frequently deny claims and don't respond in a timely fashion, but we are willing to TRY to use the home warranty for the added fee. If the warranty company denies a claim or is unable to dispatch a vendor in a reasonable time frame and get the work done, the contact specifically states that we can use another vendor. 

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 22076295
  
  I am rejecting this response because: the contract states that they will not perform any maintenance without my approval over $500. They performed the maintenance totaling at $643 without my approval and charged me for it. This is how the contract was breeched. I have paid utilities ($318.73) when the home was vacant twice and when I confronted  the company their customer support person lied about the charges to begin with, **** the *** lied and said the money was drafted from their account however when I spoke with all utility companies and RRM accountant, ***** everyone confirmed via email the money was no drafted and only my payment was made. ***** said  that I would be refunded at the end of July when I  shouldve been refunded immediately but here we are in August and Im no longer getting responses my emails about it. Nor have I received reimbursement from anything to include maintenance that was charged to the tenant. However they are continuing to take money from me and now I am required to cover the tenant utilities when she is late. I was charged for each utility my tenant is  to pay. They claim to have given me one month free management for their lack of good customer service but on my statement it shows I was still charged. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/03/2024

  First, the contract does NOT say that all repairs over $500 have to be approved. It says that all repairs that ARE NOT REQUIRED BY LAW over the price of $500 require approval. In the state of Georgia, if anything breaks in the home during a tenancy, the landlord is required to repair it. Those repairs do not require approval, because they are not optional under the law. 
  
  Regarding utilities, it is literally illegal to allow utilities to get disconnected at a rental property. So if the tenant doesn't pay, what has to be done is the landlord pays the bill, and then the tenant is billed to reimburse the landlord. This is what we are doing, and this is all in full compliance with the lease and the management agreement.

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 22076295
  
  I am rejecting this response because: okay that repair was not required. We have discussed and your team already admitted via email that they were wrong hence the free month of management I didnt receive. No response to the lies though. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/12/2024

  To be clear, offering you a free month of management is NOT an admission of wrong-doing. We offer a Client Satisfaction Guarantee to every client. Whether you are right or wrong, it doesn't matter. In this case, all repairs were necessary, and the tenant has been billed to reimburse you for the items that were their responsibility. We will not be offering anything beyond the month of free management that you can get through the Satisfaction Guarantee.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22076295
  
  I am rejecting this response because regardless of why they did it they are wrong.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Revolution billed me for 2 high water bills due to a water leak. One bill was $668 due December 11th and the other bill was $520 due January 1st. They sent someone out to assess and fix the water leak but still held me responsible for the leak. The leak was not deemed tenant responsibility and Revolution actually received a credit from the water company. Since I did not pay these water bills, they added $50 late fees for each bill and added them to my tenant ledger. When I paid my rent for the month of January, they deducted the bill amounts from my rent payment resulting in my actual rent payment being late and not paid in full. I have sent several emails requesting the credit be applied to my tenant ledger and keep getting told they will review and get back to me all while continuing to bill me for water bills that show NO AMOUNT DUE with the credit amount listed. Now they are evicting me for failure to pay rent! It is homeowner/agency responsibility to pay for increased water bills due to leaks or pipe issues.

  

  Business Response

  Date: 03/17/2024

  It is ALWAYS a tenant's responsibility to pay their utility bills. If there is a leak, then the water company may or may not (at their discretion) determine whether to issue any refund or not, and if they do, they'll apply that refund to the tenant's bill going forward to reduce their next bill's balance. On rare occasion they would send a check, in which case we would deposit it and credit back to the tenant. But in the meantime while waiting on that credit or check, the tenant is still required to pay their full bill, just like any homeowner would be required to do the same. You can't just refuse to pay the water bill because there is a leak. The water company doesn't accept that, and neither can we.

  Customer Answer

  Date: 03/17/2024

   
  Complaint: 21423066
  
  I am rejecting this response because:
  Your account manager has told me repeatedly that a credit will be applied to my account when the water company adjusts the bill which they have and my account still hasnt been credited. Your company requested the credit and never notified me that a credit was applied to the water account. While there is a credit on the account, ******************** is continuing to bill me for water services! I cannot accept a credit on the account because the utility is not in my name. I paid over $1000 in water bills due to a leak that had nothing to do with me! I have researched this issue with other rental companies and they cover these issues for the tenants. I am not the homeowner! I should be credited for these extremely expensive water bills since a leak was identified and not deemed my responsibility.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/18/2024

  The complainant's water bill is handled through a utility billing provider called Nutiliti. When the utility company applies a credit to the resident's account, ******** applies the credit to the resident's account with them, and it reduces their next bill. None of this has anything to do with Revolution, as we are not the utility company and we are not the utility billing provider. If the complainant feels that ******** has not applied a credit to their account, then they need to contact ********, not us, as we do not handle utility billing ourselves.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21423066
  
  I am rejecting this response because:

  I have spoken to Nutiliti and they say Revolution makes the decisions on correcting tenant accounts regarding utilities. I have received another water bill while there is credit on the account! 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against GTL/Revolution regarding their mishandling of the termination of the Property Management Agreement (***) for the property located at **************The original *** termination date for 5400 Rockmoor property was 5/17/2022. GTL/Revolution employee ********************* advised and convinced me to wait until the court eviction date which happened on 11/16/2023. I took possession back of the property and put the utilities under my name on 11/29/2023 (Gas South and GA ******* GTL/Revolution mistakenly applied for the utilities in December 2023, despite the termination of the **** As a result of their oversight, they demanded payment from me for their error. This situation highlights a clear disconnect between GTL/Revolution and its vendors.Furthermore, on Jan 17, 2024, my account with GTL/******************** was closed after I paid $1,476 for the forcible eviction and an another $300 for some "document retention fee." GTL/Revolution utility admin sent me the utility bills on Jan 26, 2024 after the account was closed.My primary concern and question are: why did GTL/Revolution proceed to apply for utilities on the property, knowing full well about the termination of the *** following the eviction process?GTL/Revolution should take responsibility for their errors.

  

  Business Response

  Date: 03/12/2024

  We have reviewed this case with our utility billing provider, as well as the eviction service. The utility company verified that they did indeed start up utilities after the account was closed, so those bills have been removed from **************** account. The eviction company also confirmed that they double-billed for the eviction service, so we have placed a stop payment on the check and deleted that bill from the owner's account. The final item is the Document Retention Fee, and that fee is correct, as it's included in **************** contract. It is charged upon the account being closed, as is a normal termination fee in our contract with the client. That fee will not be refunded. We trust this will fully resolve this matter.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RRM charge me non applicable fees. They allowed potential renters to access my home on their own resulting in my keys being lost with no concern from them or idea of who had them. They have been taking over 6 weeks to close my account and added additional fees during this time. I was told by the *** to stop being difficult and just pay after inquiring why on 08Dec I was threatened with being sent to collections for 2 $15 risk mitigation fees, I was told they were not worried about the fee on 30Nov and another was applied 2-3 days later, an utility bill that was emailed to me 07Dec, and a management fee I should not have been charged. I stopped receiving email replies and was sent a demand letter for $45 (2 $15 risk mitigation fees and a $15 fee for sending the letter). All of this was done when they owed me $150 for the utility deposit I paid and I supplied a copy of my policy showing they were added 30Oct2023. I want the $45 I paid so I wouldn't be sent to collections and the $150 utility deposit I was told numerous times would be refunded. I also want a written apology from the *** due to him being rude and unprofessional telling me to just pay and stop being so difficult when trying to understand why I was being charged additional fees after I was told everything was good on 30Nov as well as treating me as if I was dumb by telling me I was not charged a management fee (clearly on the statement emailed to me) when what they did was remove it (after sending me the statement) once I complained about being charged.

  

  Business Response

  Date: 12/17/2023

  There were no "non applicable fees" charged to the complainant. We charged only the fees that were in her contract and agreed to by her. A copy of the contract is attached, along with a copy of her most recent statement showing all expenses. As you can see, there is no management fee charged at all, contrary to her claims. The only fees charged were: 1) Insurance Risk Mitigation Fee (this fee is charged because she failed to do as her contract requires and submit a copy of her insurance policy naming us as additionally insured); 2) Leasing Fee (this is the $500 fee the contract has for termination while vacant); and 3) Owner Benefits Package (this is listed in the contract and provides insurance protection, pest control, among other benefits). In addition to the fees charged by Revolution, she also had $190.99 in utility expenses for the property.
  
  All of these fees are normal and customary and specifically listed in the contract that she signed that is attached. Regarding her complaint about access to the home, it is standard procedure in the property management business to have lockbox-assisted self-showings. In order for someone to access the home, they have to provide their driver's license and they have to have location services enabled on their phone so we can verify their identity and location to prevent any scams. Again, thousands of property management companies across the country use self-showings through companies like *******************, ******, and ShowMojo. This is normal business practice.
  
  The reason it has taken 6 weeks to close her account is because she wasn't paying her bills that she owed. As you can see in her complaint, she's arguing about fees that the contract clearly requires her to pay.
  
  Her characterizations of our communications with her are simply dishonest. We have simply asked her to meet the requirements of the contract she signed.
  
  We are not inclined to offer anything for this case. The client was simply unreasonable and didn't want to abide by the contract she signed which was essentially an industry standard agreement.

  Customer Answer

  Date: 12/17/2023

   
  Complaint: 21016510
  
  I am rejecting this response because: I received a statement which included a management fee & argued I was not paying that. Afterwards, my account was adjusted and the fee removed. I had already paid the $500 and $36 owner's benefit. It is impossible to get anyone on the phone and I the *** did write in an email that I needed to just pay and stop being so difficult so what I wrote about their communication is accurate. I did provide proof that RRM was added to my insurance; I was charged the fee 27Nov and 02/03Dec, why was I charged twice within a week and after requesting cancellation on 03Nov??? I paid the utilities- the bill was not sent to me until 07Dec and I received an email threatening to send me to collections on 08Dec. I was also told that RRM was not concerned about the $15 fee on 30Nov (the call was recorded) and I was all good; my account had a $0 balance 17Dec (screenshot attached); I was not aware of the fee until ****** told me that was why the account had not been closed but RRM was not worried about it so he was able to remove the listing. I asked numerous times after requesting cancellation what the hold up was and there was @ least 1 time my account balance was $0 but RRM kept applying additional fees instead of closing my account. I was told numerous times in email that I would be refunded the $150 utility deposit which I have not received yet they can send me to collections for fees applied 27Nov, 02Dec, and 07Dec??? I am owed $150 and I want that the 3 risk mitigation fees because I was told on 30Nov RRM was not concerned about the 1 applied 27Nov yet another was added, and the $15 fee for the demand letter. I have paid EVERYTHING (even the risk mitigation and demand letter fee) and the account has still not been closed. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/15/2024

  Please contact this consumer. We reached an agreement with her outside of the BBB and everything should be fine now. She should withdraw the complaint.

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21016510
  
  I am rejecting this response because everything I wrote was correct. I spoke with the *** who confirmed I should not have been charged and my account balance was $0 however they did not close it out & additional fees were being applied. I don't appreciate the way they communicated with me or previous replies to this complaint stating all fees were applicable and I was in the wrong and just needed to pay prior to actually looking into the issue. I did receive a refund of $45 & the *** stated he "apologizes for emailing me to stop being difficult if he actually wrote that but he gets so many emails he doesn't remember writing that" but am still waiting on my $150 utility deposit. I also want to note I received an offer to "name my price" in return for removing my negative review/replacing my review with a positive one which I turned down because it isn't about money.

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was emailed on June 6 2023 stated that we had until June 30th to vacate our home. They asked if we wanted to renew our lease back in April and we replied yes. They forced us out in 24 days stating that the owner wanted new tenants. I never missed a payment and never had a late payment. Even during covid i remained on time. The lease states that 60 days beginning the next month after the notice must be given. And if not those monthly payments are due to the tenant. Instead the claimed outrageous damages of smoke scent, smugging on walls that are not normal wear. We resided here for 4 years and the move in inspection stated their was smugging on walls. Carpet needs to be cleaned although i had carpet cleaned on june 29th and move in inspection stated that carpet needed to be repaired and stretched. And a light bulb blew totaling over **** dollars in damages oh and garage needed to be swept as well. Now i cant get a physical address to serve them for court because their website address is a lie. Please help me

  

  Business Response

  Date: 07/16/2023

  We sent the tenant a copy of their move-out inspection report that shows a detailed accounting, including photos, of all charges. The tenant received an email with a form to fill out if they have any disputes about the charges on move-out. To date, they have not even submitted that form. The tenant is required to submit that form if they have any disputes. The lease is quite clear on how the dispute process works, as is Georgia law. We cannot handle a move-out dispute through the BBB, it must go through the proper dispute process.

  Customer Answer

  Date: 07/16/2023

  The dispute form was filled out twice from my wife and I. But that has nothing to do with breaking a legal binding contract. I need an accurate physical address for them to be served by the courts. This way we can settle this matter in front of a judge the correct way. This is a shady business. Just go to court and allow the legal system to handle this.

  

  Business Response

  Date: 07/17/2023

  The complainant needs to read his lease and Georgia law. The courts are not the appropriate venue for this at this point. The lease and state law require him to submit his disagreements, and then we will provide an answer. If he is still unhappy at that point, he can file his lawsuit, but if he is unsure of how to do that and properly serve us, then he should consult with a competent attorney. He should also be aware that if he does, we WILL file counterclaims for our attorneys' fees and any additional money he owes from the move out, so he would be well advised to consult with an attorney before going down that path. We have complied with all requirements of Georgia law and the lease, so he is likely to find that the court issues a judgment against him for thousands of dollars. We would recommend against that, but it's obviously up to him.

  Customer Answer

  Date: 07/17/2023

  it shouldn't matter is the lawyer is competent or not. Show that your company has nothing to hide and come to court. Let me worry about whatever money you feel i will havr to spend after the judge from the law. Here are your expired businesses from the secretary of state. 

  

  Business Response

  Date: 07/27/2023

  1. The original notice date was issued in error, and as the complainant knows, we spoke to them on the phone about that and allowed them to stay for the 60 day notice period, but they declined and went ahead and moved out by the original date. We resolved this already by giving them the option of staying.

  2. The decision to not renew their lease was a decision of the property owner, not us. We are simply an agent for the owner, so when the owner tells us that they want a new tenant, we carry out their wishes.

  3. The lease does not say that the tenant is entitled to any payments in this scenario. The owner did not terminate the tenant's lease early, they terminated it at the end of the lease period, and we offered them the ability to stay for the full 60 day notice period, which they declined.

  4. We have already responded to the disputed repair costs separately through our normal dispute process. The tenant did not submit any evidence supporting their disputes. In fact, the move-in inspection supports all of the charges.

  5. The address on our web site is correct, but like most companies, we have an attorney who acts as our registered agent and we cannot accept service at our office. The tenant needs to seek the assistance of competent legal counsel if they need help with properly serving a business.

  Customer Answer

  Date: 07/27/2023

  This is business nobody cares about your typo or mistakes. Then you tried to blame it on me for not doing an inspection and i have the audio that you recorded and will use in court of you saying all of this. June 21st you offered for us to stay 60 days with 9 days remaining from the original day you told us to be out. Of course i already scrambled to find a new place for my family, signed a lease, and paid $4300 deposit.

  Your business license is expired for ******************** 

  This is enough documentation for court.

  

  Business Response

  Date: 07/27/2023

  This is business nobody cares about your typo or mistakes. Then you tried to blame it on me for not doing an inspection and i have the audio that you recorded and will use in court of you saying all of this. June 21st you offered for us to stay 60 days with 9 days remaining from the original day you told us to be out. Of course i already scrambled to find a new place for my family, signed a lease, and paid $4300 deposit.
  Your business license is expired for ******************** 
  This is enough documentation for court.
  
  1. By the complainant's own admission and the screenshot provided, we offered them the ability to stay for the full 60 day notice period. That is dispositive for this complaint and for any frivolous lawsuit.

  2. Our legal business name is not Revolution Rental Management. That is a DBA. Our registrations with the Secretary of State and the ********************** are current. Again, we recommend that the complainant seek competent legal counsel, as they don't seem to be well versed on these matters, and they are likely to end up owing us a lot in attorneys' fees if they choose to proceed to court on this.

  Customer Answer

  Date: 07/27/2023

  See you and your shell corp in court. 

  

  Business Response

  Date: 07/28/2023

  Doesn't appear that there's anything to respond to here. Just a threat from the complainant. We really have nothing further to add on this case.

  Customer Answer

  Date: 07/28/2023

  As long as future tenants and inquiring persons can view this before dealing with this company this is perfect 

  

  Business Response

  Date: 07/28/2023

  We are quite happy that potential clients can see this, because it shows them that we stick up for our landlord clients and don't allow them to be bullied by bad tenants who don't want to pay what they owe. The vast majority of our tenants are fantastic. But then there are those like the complainant, and that's what we're here to protect our clients from.

  Customer Answer

  Date: 07/29/2023

  How about this if the judge says that im wrong and i owe i will pay as I've always done I'venever missed a payment nor been late, but if he rules in my favor i only ask that you pay me my money and you come back here to this post and apologize. That is all i ask. 

  

  Business Response

  Date: 08/06/2023

  We have nothing further to add or respond to this complaint. 

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Revolution Rental Management holds tenants accountable for a $250 fee related to **** filters without supplying them or informing tenants about their delivery. This charge infringes upon the lease agreement and potentially transgresses legal boundaries, disregarding the tenants' rights and trust. Furthermore, this company consistently prioritizes financial gain above the well-being of tenants. They impose unwarranted fees such as the monthly "credit contingency fee" and an additional $50 administrative charge relating to lease agreements. They also neglect essential services like pest control and inadequately maintain their properties, compromising tenant comfort and safety. Revolution Rental Management's lackadaisical attitude extends to property maintenance. Visibly leaning trees pose hazards to residents and their possessions, signifying a failure in basic upkeep standards. This neglect negatively impacts tenant satisfaction and diminishes pride in their living environment. I urge you to thoroughly investigate these matters and take appropriate action to protect consumers from Revolution Rental Management's deceptive practices, noncompliance with legal obligations, and mistreatment of tenants. Your intervention is crucial in ensuring fairness and accountability in the rental industry.The matter concerning charges like **** Liquidated Damages and Credit Contingency Fees lies not in their existence within the contract, but rather in their fairness, transparency, and alignment with ethical business principles. Revolution Rental Management contends that the **** fee is a result of tenants neglecting to replace the filter every three months. Nevertheless, ineffective communication concerning filter delivery has left tenants unsure about their responsibilities, thus resulting in unwarranted charges. Consequently, by enhancing communication methods and implementing transparent policies, unnecessary conflict and fees can be avoided.

  

  Business Response

  Date: 07/06/2023

  These claims are simply false. We provide **** filters to all residents on a quarterly basis as part of our Resident Benefits Package. Most landlords and property managers don't even do this, but still require residents to replace the filters on their own, so we're actually making things easier on the resident. If the resident wasn't receiving their filters, then it was likely because they never provided us with filter size information, despite our requests that they do so. They also could have just let us know that the filters weren't showing up and we could have made sure that they were sent. In any case, the resident is always responsible for replacing the filters, and failure to do so causes extensive damage to the **** unit. This fee is listed in the least and only charged when a resident doesn't change their filter as required.
  
  The "Credit Contingency Fee" the complainant references is listed in the resident's lease. It is a way for us to rent to residents who have poor credit. Other landlords would just deny the application of someone with low credit, but we prefer to help out residents who are struggling to improve their credit by renting to them, but just like a bank or any other entity taking on unnecessary risk, we do have to charge more for that. I doubt the resident would have preferred for us to simply deny their rental application.
  
  Regarding maintenance and repairs, this resident hasn't submitted a repair request in nearly a year, and the requests they submitted back then were all promptly resolved. They are simply being dishonest.
  
  We decline to offer any sort of compensation to this complainant as their claims have no legitimate basis.

  Customer Answer

  Date: 07/06/2023

  I believe Revolution Rental Management's response mischaracterizes my complaint, offering no resolution for the unfair charges and inadequate services I and other tenants have experienced.
  
  
  Regarding the **** filters, I acknowledge the lease agreement stipulates the tenant's responsibility in changing the filters. However, it's crucial to underline that the absence of effective communication and the lack of timely delivery have caused confusion and led to unnecessary fees. If the filters weren't delivered, I argue it is due to Revolution Rental Management's logistical shortcomings rather than my negligence in providing the filter size, which I had indeed provided upon request. Mind you, they do not tell you the locations of any of these filters, some even under the house.
  Its important to note that they expect tenets to CRAWL under the house, in the dirt, bugs, and possibly snakes and other animals, to replace **** filters.
  
  
  As for the "Credit Contingency Fee", my grievance is not against its existence but its transparency and fairness. I understand the need for a risk premium, but this should have been clearly communicated, defined, and justified, rather than being a vague, surprise addition to the rental fee. It's important to ****** an environment of trust and transparency, which, sadly, has been lacking.
  
  
  Concerning property maintenance, the absence of recent repair requests does not equate to a lack of issues. The dearth of pest control measures and the existence of potential hazards like leaning trees signal a *** attitude towards upkeep and safety. My hesitance to submit repair requests stems from a perceived lack of interest from the management in ensuring a safe, habitable environment for the residents.
  
  
  Revolution Rental Management's claim that my concerns have no legitimate basis lacks empathy and indicates a failure to address the grievances of tenants. A truly reputable business would prioritize resolving tenant issues rather than dismissing them outright. I believe these persistent issues reflect a pattern of poor business practices that warrant thorough scrutiny.
  
  
  I trust the BBB to uphold the highest standards of business ethics and consumer protection. Therefore, I urge you to reconsider the accreditation status of Revolution Rental Management. It's essential that tenants receive fair, transparent, and professional treatment in all aspects of the rental process.

  

  Business Response

  Date: 07/06/2023

  The complainant is objecting to items clearly listed in their lease, on the application they signed before renting the property, and in emails sent to them. While the contract itself should certainly be enough, as people should be expected to read the contracts that they sign, we have gone above and beyond simple contract language and provided numerous notices as to all fees the complainant is discussing. We have nothing further to add beyond that. Thank you.

  Customer Answer

  Date: 07/06/2023

  Thank you for your response. However, I find your continued dismissal of the issues raised and your failure to address the legitimate concerns of tenants to be disheartening. It is evident that you are more focused on defending your actions rather than engaging in constructive dialogue and resolving these matters.
  
  While you emphasize the existence of these fees and charges within the lease agreement, it is important to note that my grievances stem from the lack of transparency, fairness, and ethical business practices surrounding these charges. Merely pointing to contractual obligations does not absolve you of the responsibility to ensure clear communication, justification, and enforcement of these fees. Your dismissive attitude undermines tenant trust and perpetuates an environment that prioritizes contractual technicalities over consumer protection.
  
  Regarding the **** filters, your response conveniently overlooks the logistical shortcomings and ineffective communication that have led to confusion and unwarranted charges. While tenants bear the responsibility of replacing filters, your failure to ensure timely delivery, provide clear instructions, and disclose the locations of these filters raises questions about your commitment to tenant satisfaction and well-being. Expecting tenants to crawl under houses, exposing themselves to potential dangers and discomfort, is not only unacceptable but also highlights a disregard for basic safety standards.
  
  Furthermore, your explanation of the "Credit Contingency Fee" fails to address the concerns raised about its transparency and fairness. While it is commendable that you aim to help residents with poor credit, the lack of clear communication, justification, and disclosure regarding this fee erodes trust and transparency. A reputable business should proactively provide tenants with comprehensive information about any additional fees, ensuring transparency and fostering an environment of trust.
  
  The issue of property maintenance cannot be dismissed based solely on the absence of recent repair requests. Your response attempts to trivialize the concerns raised, but the lack of pest control measures and the presence of potential hazards like leaning trees demonstrate a negligent approach to maintaining the safety and comfort of your properties. Tenant hesitance to submit repair requests should not be taken as an indicator of an issue-free environment, but rather as a reflection of the tenants' lack of confidence in your responsiveness and commitment to addressing their concerns promptly and adequately.
  
  Your repeated dismissals and lack of empathy underscore a concerning pattern of poor business practices. By disregarding and downplaying legitimate tenant grievances, you are failing to uphold your responsibilities as a property management company. It is evident that your priority lies in defending your actions rather than engaging in constructive dialogue and addressing the issues raised.
  
  Considering the evidence presented, I strongly urge you to reflect on your practices and take appropriate measures to rectify these concerns. Dismissing legitimate grievances only further damages your reputation and tenant trust. It is in your best interest to proactively address these issues, ensure fairness, transparency, and professionalism in your dealings with tenants, and prioritize the well-being and satisfaction of those you serve.