We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Shop Equipment

Maaco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Shop Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $500 cash on (4/4/2024) for work I was gonna have done to my vehicle here. The next day (4/5/2024) I decided to put having the work done off, and requested a refund. I had already spoke to Maaco corporate and they told me I was *********** a refund since parts havent arrived, and no work had been done to my vehicle. I call back to the shop today and at first they tried to tell me the parts had already come in and I wasnt *********** a refund. I got off the phone and went to the shop in person to speak to a manager and when I get there they tell me the parts havent arrived and I wwas *********** a refund and would be receiving it today. They told me they could refund me at the time and they would call me within an hour to come pick up my refund. All day no one has returned my phone calls, or my request to speak with a manager and I still have not received my refund. I have called three times today and havent been able to speak to a manager or get an ETA on when I can come pick up my money. Im a disabled military veteran and having my money and time played with like this doesnt sit well with me.

  • Initial Complaint

    Date:05/18/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Came in and got an estimate from ******************************* 3/28/2022 (Maaco Store#M2103 ********************************************************* *****) . Got an revised estimate from ************************* 4/2/2022 ($1606.35). Drop off the car on 4/2/2022 and pickup the car4/19/2022. When over all the paint issues with ******** and was told that **** was no longer at this location. Talked to the current manager ***********************. ***** look over the paint issues and asked me to bring the car back in two weeks. Drop off the car on 5/9/2022and pick the car up on Wednesday 5/18/2022. When over the car with ***** and showed him the two chips on the car even after he said they repaint it (I have pictures). ***** said that there are nothing he could do even though the paint job come with 4 yrs warranty.

  • Initial Complaint

    Date:05/12/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Maaco painted the truck, it looked good upon picking it up. *********************** ****** insisted that I had to pay with cash. He wrote a small receipt and assured me that it would be under warranty. Upon returning to the location it was closed the Maaco in Marietta advised that he stole money from customers (me being one of them) and that the warranty is not in the system. Been trying to call corporate forever and customer service and received no answer or call back. However, overspray on tires, wheelwell, rubber piece on top of bumper (I had to buy a new one), also the rubber door seals had paint all over it! The emblems are crooked and glue was left all over the truck that I have tried to get off with several products and nothings worked thus far. Stay away!!!!!!

Maaco is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.