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Find a Location

Kinkistry has 1 locations, listed below.

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    Business ProfileforKinkistry

    Hair Pieces

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5330 Oakdale RD SE, Smyrna, GA 30082
    BBB File Opened:
    3/3/2022
    Business Management
    • Complaint Handler
    Contact Information

    Principal

    • Complaint Handler

    Customer Contact

    • Complaint Handler
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 9/5/22 I purchased three bundles of the Kinketics Wefted Bundles for a total of $440 from Kinkistry. Per the websites description, Kinknetics extensions are 100% virgin human hair and is the kinkiest hair in our collection for the 4B-4C naturalista. 4B-4C hair is tightly coiled, very thick and coarse. Unfortunately, the hair does not have the texture and coarseness associated with 4C hair. It does not blend well or mimic 4C hair. Ultimately, the hair is typical hair extensions that just has a tight coil and looks a little messy when combed out it has a silky texture. For those in the **************** you would not necessarily need a relaxer if your hair was this texture some may say that you have good hair and a good blow-out from the Dominicans would suffice. I have purchased similar hair from another company and the hair had texture/coarseness to it. With the Kinkistry brand you would have to manipulate your hair to blend with the hair i.e. blow-out, gel, edge control, flat iron, relax, etc. Which is what I was trying to avoid and why I purchased the natural hair extensions. I reached out to Kinkistry **************** Team about my concerns about the transparency of their advertising and was told that the hair does not have a silky texture (which it does) and that I should try the KinkGenetics line. Please keep in mind that I asked for a 4C (coarser textured hair) and the KinkGenetics line is a less textured and less coarse hair how insulting! To make matters even worst I received an email asking that I complete a review of my purchase and I completed based on my review of the product and included pictures. However, Kinkistry removed my review from their site. It is very concerning that a company would not want to have honest feedback from customers and only positive reviews (4 or 5 ratings) - check their reviews you will only notice positive reviews. They need to be transparent in the products they are advertising and selling to consumers.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Ali B.

    1 star

    12/27/2022

    I have spent thousands of dollars with this company. I asked to return a wig due to the cap being smaller than usual and although they agreed I still am responsible for shipping fees. I dont think thats fair, I compared the cap to my older wig and its completely different. Its much smaller, a different color and not breathable..they must have a new vendor. How is that my fault? Im gonna do the return but will be my last purchase.

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