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Business Profile

Housing Consultants

WhiteFox Capital LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housing Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hoodie and sweatpants for my daughter in volcanic color. What we received was a hoodie in volcanic color and sweatpants color black. My daughter also didnt like the material that the sweatpants were made of. I contacted *****-*** for a refund and shipping label so I could send these pants back. They took 3 days to respond. They asked if I could send them a picture of the pants. I sent them a picture. Then they responded telling me, we didnt have the color you ordered in stock so to ship out your order in a timely manner we sent you black pants. Please accept this and well give you a discount coupon on your next order. I told them no, thats not acceptable. I would like a shipping label and a refund for these pants. Again, these are not what I ordered! Its been two days. No response from them!

  • Initial Complaint

    Date:05/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/10/2924 when order was accidentally placed because website froze I requested my order be cancelled. I was trying to apply to delete items as well as apply a discount to see total. The app SHOP has my credit card information and the order was placed by accident because website froze. I immediately requested a refund of $294. The merchant refused. I do not want the clothing it is cheap clothing from ***** that is overpriced. I do not want merchandise credit.

  • Initial Complaint

    Date:06/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in February I returned an order, and when they gave me the option if I wanted store credit or a full refund, I chose the option full refund. They did not give me the full refund. Instead, they gave me the store credit, and when I complained to them about it, they told me there was nothing they can do, so i figured I would eventually use the store credit. Fast forward to the other day, I decided to use the $104 I had in store credit and ordered some things. My order came out to $109. When I was at checkout, I applied my store credit only having to owe about $5 and some change. I was very careful about placing the order, because I had heard from fellow friends of mine that they have been also screwed over with payments with whitefox. After i placed the order, it took me only a few minutes to realize they charged my card the full amount, not including my store credit. I have been non stop emailing them, messaging them on instagram and they have done nothing but ignore me. My bank disputed the charge, however Whitefox re-charged my card again despite the emails I have sent. My bank said at this point there is nothing they can do. I was very careful while placing my order and am sure I applied the store credit, because they have also screwed me over before. Please help me.

WhiteFox Capital LLC is NOT a BBB Accredited Business.

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