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Find a Location

Eastside Medical Center has 1 locations, listed below.

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    Business ProfileforEastside Medical Center

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1700 Medical Way, Snellville, GA 30078-2195
    BBB File Opened:
    2/11/2015
    Years in Business:
    44
    Business Started:
    1/3/1980
    Type of Entity:
    Corporation
    Business Management
    • Ms. Patrice Bean
    • Ms. Hope Moeck, Communications Specialist
    Contact Information

    Principal

    • Ms. Hope Moeck, Communications Specialist

    Customer Contact

    • Ms. Hope Moeck, Communications Specialist

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/06/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I've always paid my copay and they keep sending a bill after I sent the requested ****************** refuse to resolve. They are laughing and being disguising to me when I just want this resolved as I do not owe them, then they keep changing the amount. This is illegal and wrong and I'm sick of it.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brenda R

    1 star

    05/22/2023

    I was seen at ****** *********** to be told that I should go to the emergency room around 3 pm. I proceeded to the Eastside Emergency (south campus) and was checked in and triaged. About 30 minutes later a nurse came out to say that they didn't have an ultrasound machine to check for blood clots. She told me I could wait 4 hours to be transported to main campus or someone could drive me there. I told her my husband would take me there but put in the notes that I am coming for an ultrasound. I get to Eastside main campus around 5:30 to be checked in around 6pm and there was no record I had been to the other campus still wearing my hospital band . Check in and wait in the waiting room for about 1.5 hours and then go to financial. After completing the finance part I go back to waiting room for about 1 hour and then get put in a room to wait another hour and 45 minutes. I walk out to the desk and ask if anyone was soon to come in and the nurse stated that it was her room and they did not tell her they put anyone in there. She stated she would be right in after giving another room meds. She never showed up. I wait another hour and go back to the nurse station and another nurse stated that the doctor ordered an ultrasound and they are waiting on the tech. 45 minutes later a tech shows up and complete the test and says there is no blood clot. She said the doctor should be in shortly this was around 10:45. Around 11:45 no one showed up and I left. Completely unacceptable this is not emergency`service and should be addressed!

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