Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-made e-com store from this merchant on February 27th for $5. I didnt intend to purchase anything else other than this. My card was charged for $97 from this same merchant on March 6th. I didnt authorize this purchase so I contacted them and asked them why this money was taken out of my account. They claim that it was subscription and I told them that thats not something I wanted to purchase and to refund my money. I received an email today, March 9th from them. The email stated we can process a FULL refund but then the next sentence says we can only offer 50% I just want my money back in full as I havent even used the credentials yet for the store

  

  Business Response

  Date: 03/10/2025

  Hello ******,
  We have researched our database and do not find your name,address, email address or phone number in our system. We do not find any transactions for $5.00 or $97.00, as we do not sell any products or services for those amounts. myEcon, *** DOES NOT sell pre-made e-com stores.
  

  Additionally, the screenshot of the email that you attached to this complaint is from a company named **** Websites. That email DID NOT come from myEcon, Inc. Your complaint was filed against the wrong company and should have been filed against the **** Website company.
  

  Sincerely,
  myEcon Support

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up with this company. I have no idea who they are! From August 23, 2023 thru January 23, 2023 I was charged $30 a month. I did not receive any goods or services from them. This company is a bunch of con artists. I would like for them to show me what they supposedly did for me! I am disputing these charges with my credit union.

  

  Business Response

  Date: 02/01/2024

  Hello *********,
  We have researched our database and do not find your name, address, email address or phone number in our system. We do not find any transactions with your personal information on them. In addition, prior to this BBB complaint, I do not find any record of a phone call or email to myEcon from you about this issue. 
  
  Since I cannot find your personal information in our system, I can only assume you mean that your credit card was fraudulently used to make a purchase from myEcon.
  
  To better assist us in locating the charges, please email us the last 4 digits of the card used to make these charges. Once we have that information, we should be able to locate and identify the charges.
  
  Please email to  ********************************** as soon as possible and we will work to resolve this issue for you.
  

  Sincerely,
  

  myEcon Support

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/28/2023 $45.35 I have no clue what this business does or why they would be drafting money out of my account

  

  Business Response

  Date: 07/29/2023

  Hello ******,
  On 6/30/23 at 11:00 AM ET, you enrolled in the online myCredit System (DIY online Credit repair and credit improvement training program) from your IP Address: 173.49.27.12. At the time of enrollment, you agreed your card would be charged $39.95 plus sales tax each month for the monthly subscription fee.
  Prior to the email from the BBB, I find no record that you previously requested to contact myEcon for any reason.  You could have requested cancellation and/or assistance via email to ********************************** , a phone call to ********* Services, (the phone number and hours are listed on the website as well as all emails sent to your email address at: ********************* or you could have initiated the cancel process yourself on the myEcon website.
  No problem, your account has been cancelled and you have been refunded for the 7/28/23 charge of $42.35. Please allow 3-5 business days to receive in your account.
  Sincerely,
  myEcon Support

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave this company 39 dollars a month for credit repair I didnt ask for any of there other services Well I got really busy then got long term Covid mono Just getting back on my feet and decided since my six months is up Ill do my credit report Well I couldnt f figure it out so I sent them a email for help didnt get a response after 3 weeks so I tried downloading dispute letters And cancelled my account and found the letters are not showing up it takes me back to sign in I paid 268 dollars and didnt get what I paid for I reached out to a rep who said I was trying to be slick by downloading letters I didnt see a problem with that since I paid 268 dollars Either help me or give me my money back its harder than it looks getting around that site

  

  Business Response

  Date: 12/08/2022

  Tell us whyHello,
  On 3/16/22, Ms ******** enrolled in the myEcon Income Shifting Membership. The membership has a month to month subscription fee of $39.95. The membership includes several services and financial tools to include the myCredit System (Do It Yourself Credit improvement and training program). The monthly membership fee must be paid and current to get access to the membership and all of the included services.
  
  On 11/6/2022, Ms ******** logged in to her myEcon account and cancelled her membership. Effective immediately, she no longer was allowed access to the services.
  
  Ms ******** states I sent them a email for help didnt get a response after 3 weeks. As of the date of this complaint, I find no email was received by myEcon Support nor do I see any record of a call from Ms ******** about her complaint. Both the myEcon Support email and phone number are prominently displayed under the Contact link on the myEcon.net website. If the myEcon Support had received this complaint, I can assure you that it would have been resolved immediately.
  
  Per your request, I would be happy to resolve this today by giving her access to the myCredit System service. 
  
  I have reached out to *********** for resolution.

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up almost a year ago for their travel assistance and cancelled 5 mos ago. Im still being billed $58 a month and can get no resolution.

  

  Business Response

  Date: 06/07/2022

  Hello Sir/Madam,
  ***************** enrolled with myEcon on 10/29/2021. The member states in her complaint with the BBB, cancelled 5 mos ago. Im still being billed $58 a month and can get no resolution. I checked the call logs for this account and found 2 calls where ***************** contacted us.
  The first call in the log shows on February 25, 2022, you called the Travel Reservations Hotline and requested to cancel. The log states the Reservations Rep informed you that they could not help you with the membership. They can only assist you with travel reservations or related issues. The rep stated that you needed to call myEcon at ************ for assistance with cancelaltion of the membership. The log states that you replied, I called that number but could not reach anyone, do you have a different number. The rep stated that is the only number we have.
  The only other call myEcon received from ***************** was on June 1,2022 at 4:16 PM ET. Per her request, her account was immediately cancelled and the most recent charge of $58.25 was processed for a refund. She told the myEcon **************** Rep ***** that she had cancelled 5 months ago and she wanted a refund for 5 months. The myEcon CSR stated that there was no record of her requesting cancellation prior to 6/1/22. She stated that she would call her bank.
  Prior to June 1, 2022 at 4:16 PM ET, I find no record of a phone call, email or letter from you of any complaints or requests to cancel the membership or requests for a refund. Had you made such request, we would have immediately fulfilled it, just as we did when you called on June 1st.
  You could have made the request via phone. The myEcon **************** receives calls Monday-Friday, 10:00 AM ET 7:00 PM ET. You could have contacted myEcon via email at ********************************** or ***************************** Or you could have logged in to your account on the website and requested cancellation of your membership there.
  ***************** made this complaint to the BBB on June 1, 2022 at 1:39 PM ET, which is BEFORE she contacted myEcon for resolution. 
  ***************** account was cancelled immediately upon her request and the most recent payment was refunded per our refund policy. Therefore, this issue is resolved. No other refunds are due.

  Customer Answer

  Date: 06/08/2022

   
  Complaint: 17298233
  
  I am rejecting this response because:it shouldnt be so difficult to cancel an auto draft. I reached out to the help section on the website to stop my membership. That should be enough.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/29/2022

  Hello *****************, 

  On 6/1/22, at 4:16 PM ET, you called myEcon Support and requested a cancellation of your membership and asked for a refund. Per your request, your membership was immediately cancelled and a refund for $58.25 was processed. Prior to 6/1/22, we have no record that you previously requested to cancel. You could have requested cancellation via email, a phone call, via mail or from your account on the myEcon website. There is no login from your account on the myEcon website requesting to cancel.

  We immediately cancelled your membership and refunded the most recent payment as soon as you made the request. No other prior payments qualifiy for a refund. This case is closed. 

  Thanks for being a myEcon member!

  Sincerely, 

  myEcon Support

  Customer Answer

  Date: 07/06/2022

   
  Complaint: 17298233
  
  I am rejecting this response because:
  Despite their claims, I tried multiple times to cancel my membership. It was almost impossible. I reached out multiple times to the two women who signed me up, as well ad myEcon. 
  Sincerely,
  
  ***************************