Business ProfileforRoyal Flush Plumbing, Inc.

On 5/8/2024, an employee of Royal Flush dug down 7 feet to fix a belly in a 4 in PVC Sever line. The Technician was to re-pitch and backfield area to rough grade. Someone came to get the equipment before he was finish. and the Technician was in a hurry to get to the office to turn in his time so that he would get paid. The Technician left a trainee to shovel dirt back into the hole. The trainee left after trying to fill the hole unsuccessfully. The Technician returned later to pick up the tools and with some grass seed. (no straw.) I explained to the Technician I was not happy with the way my yard was left and I expected a rough grade. I shared with the Technician that previously a Technician from Royal Flush did a better job in the dark than what he had done. I called the company and someone called me back to see if I had pictures of my yard and for me to send to them. I did send the pictures and follow-up to make sure they were received. The person I spoke with said they would submit my complaint and get back with me. It it has been two weeks and I have not received a call back as of 5/22/2024. I still have a hole in my yard. I know my yard was not properly backfilled and backfilled to rough grade.