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Business Profile

Apartments

University Pointe Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/17/2023, I sent an email to UP Management informing them that the portfolio site where i was making echeck payments for ***** **** ***** Apt *** were now charging fees to process those payments. I informed UP Management that I could not afford any extra fees to pay the rent and utility overages and that I will be sending payments via check. UP Management then stated to send a money order but I restated that I cannot afford any extra fees that includes purchasing money orders and mailing out. I didn't hear back from them so I assumed everyone was in agreeance so i started mailing check payments to them for rent and utility overages and they were cashing them. On 01/10/24, UP Management texted my phone and stated that they received my check for utility overages and that going forward they will need cash or money order. I then stated to them that the pay method in the lease states check and electronic payments so they would have to accept my check payments as they have been cashing my checks. I received no response after that. I have attached all emails and text messages related to this for your review.

    Business Response

    Date: 01/24/2024

    In regards to the complaint, we have tried to explain to them that per the lease agreement, while it does say personal checks are a valid form of payment, we only accept checks from companies. Each time a tenant moves in, we tell them explicitly that we will not accept personal checks. The forms of payments that we tell the tenants that we accept is e-check through the portal, credit/debit through the portal, money order, or cash. I also attached a lease guideline document that we use when moving a new tenant in stating this information.

    Customer Answer

    Date: 01/24/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because what the property manager attached as guidelines does not have my signature. I never received or signed anything stating that I confirm they do not accept checks. The property management will need to provide this document with my signature. If they do not provide, I will continue to mail check payments for rent and utilities. If the property does not cash any of my checks, we will need to escalate to legal action as they have been cashing my checks which none were returned and all payments were on time.

    Regards,

    ****** ******

University Pointe Apartments is NOT a BBB Accredited Business.

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