Business ProfileforHoward Family Dental

I received an estimate on 5/17/2021 for 2 ******** in the amount of $2160. In Oct. of 2021 I began the process of having the fitting done for the ********. On the first visit I paid $2160. Second visit to have the ******** put in was the later part of Nov. I was not asked for additional payment as I exited the office. I received a balance due bill in the middle/later part of Dec. 2021 stated that I owed $3264 in addition to what I have already paid. I have made several phone calls beginning in Dec./Jan....mostly I seem to get "*******" who does not handle insurance area. Always states that she will take my name & number & have the correct person return my call. Around Jan. 27th I had a message left on my voicemail around 4:30pm time frame from the manage stating that they had contacted the insurance company & the procedure I had done was not covered. So the office closes at 5:00 pm daily & they are closed all day on Friday. I tried again on Monday Jan. 31st & got ******* again.... same story... the correct party will call you back... its Thurs. Feb. 3rd and not a peep but they can send me a bill since I have received 2 more. Here are my questions that I have been unable to get a clear responses for: ** Why was my insurance company NOT called when I asked for the estimate? One answer I received was "we don't do that unless asked by the customer" Exactly HOW is this a good faith estimate of the out of pocket cost for the procedure if the insurance company is NOT called? ** How can I make an informed decision about my course of treatment if I do not receive a clear estimate for cost of service? If I had know in advance that this procedure would cost me +$5000 out of pocket I would have investigated other dental practices for this procedure. I feel I have been lead in with one quote for service and now they find out insurance will not pay ( why did they not check when the estimate was requested?) and they are pinning the cost on me...sounds like a bait & switch.