Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed by GATA Recovery on May 8. that day i had $60 in a coin purse in my vehicle. I watched it be towed so i know no one around took it out. when i cleaned it out my coin purse was empty. i called the company, not asking for money back, just letting them know my money was stolen and theres a thief around their quarters. The man who answered proceeded to tell me to stop calling him a thief because he cleans the cars out. I never called him a thief, but he decided to take this personally. He told me he didnt need my money. i explained to him i never called him a thief, i just said someone around stole my money. He continued to take it personally and was very rude with me. Now i am out of $60 and the man had no remorse and was very rude with me, despite the fact that i never directed any comments towards him specifically. I will not be using this company again for further tows. Their rude customer service, high tow fees and now thievery has turned me from them.

  Business Response

  Date: 06/12/2024

  Not sure what vehicle you are referring to. We do not "tow" vehicles, we repossess them. I was present and heard the phone call. You absolutely accused us of stealing your money. The man on the phone took it personal because you directed your accusation at him and continued to call him a thief. If you had the opportunity at the time of repossession to remove your belongings and did not choose to do so, then that it on you. We do not appreciate anyone calling and accusing any one of our employees of stealing. You were out of line with your phone call and should have addressed the situation in a different manner.

  Customer Answer

  Date: 06/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21839962

  I am rejecting this response because:

  stop lying. My car was a black Chevrolet Equinox. it was not a repossession, it was a wreck. sadly yall are who the city recommended me to use. not sure why considering yall have terrible reviews. i absolutely NEVER referred to him, or anyone at yalls company, a thief. that is a flat LIE. i said multiple times i was not calling HIM SPECIFICALLY a thief. but if hes so offended then i dont doubt that it was anymore. i did not have the opportunity to gather my belongings because me and my 4 month old had just been in a serious wreck. i should be able to trust the company towing my car to keep everything i own inside. yall are extremely unprofessional, rude and THIEVES. **** deny every complaint on here yet they cant all be liars. yall have multiple reviews saying yall stole from them. I wasnt even asking for my money back, i told the man on the phone i was letting him know theres a thief around. if you wanna keep lying thats fine but i know the exact truth. God dont like ugly. 

  Regards,

  *******************

  Business Response

  Date: 06/13/2024

  If your car was involved in a wreck we definitely did not touch anything in your vehicle. If I remember correctly you sent someone else to clean your vehicle out. I would check with them. You most certainly called here and also called us thieves, which we are not. And you're correct, God doesn't like ugly, which is exactly what you were when you called.

  Customer Answer

  Date: 06/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21839962

  I am rejecting this response because:

  stealing my money is one thing, accusing my family of doing it is another. people involved in your business have been caught in auto theft rings, having multiple duis, etc. and yall want to accuse my sister of stealing. ik exactly who ALL of yall are. watch your back.

  Regards,

  *******************

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed. They say you have to make an appointment online to get your things. The online site would not allow you to pick any times. The company said you have to make an appointment for Tuesday. While I'm on the property, i tried to make an appointment for Tuesday. They site would not allow you to make appointments. I have been trying for more than a week to retrieve my items.

  Business Response

  Date: 01/02/2024

  You have not given any information regarding the vehicle you are talking about. The website works just fine. If the date you have selected does not offer a time, that means there are no times available for that day. If you were criminally trespassed from our lot, chances are you were asked multiple times to leave and did not do so.

  Customer Answer

  Date: 01/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21042114

  I am rejecting this response because: Of course they would say that. I tried to make an appointment while i was there. The site wouldn't allow it. They could have given me a verbal appointment.  They threatened me when I asked for my personal property.  This is a racist organization.  They can say what they want.  They treated me wrong because of my race. If the were really serious about doing good business,  they could have tried to get the information about the car. They only wanted me off the property.  They were not interested in resolving any issues.   White privilege called the police.  White privilege is reason. I still have not recieved my personal property.  This is not the way to do business.  I don't own a recovery lot. 

  Regards,

  *********************

  Business Response

  Date: 01/03/2024

  You were told on the phone prior to the day you showed up that you MUST have an appointment to do anything at our lot. You were also told not to show up at our lot without an appointment, which you did. When you arrived, you were asked to leave because you did not have an appointment and were told that you would be turned away if you showed up without an appointment. After multiple times of asking and telling you leave, we did call law enforcement. You would not leave private property when you were asked to. I am sorry that your vehicle was repossessed because YOU didn't do what you were supposed to. I'm sorry that YOU did not listen when you were told not to show up without making an appointment. You are trying to play a "race" card because you did not get what you wanted. We have rules and protocol that MUST be followed on our lot and because (once again) YOU did not do what you were supposed to, you got turned away. This has NOTHING to do with race or white privilege. This has to do with the fact that you did not, at any point, do what YOU were supposed to do.

  Customer Answer

  Date: 01/03/2024

  Look how this business responds. This is not a professional response. Listen to the hate in the response. This is pure racist hate. They are not tryingto resolve any issues.  All they are doing is dragging it out. I'mpulling the race card becausethis companyis severely racist. I was threatened by one of the lot workers. Pull the tape. They have cameras. Everything should have been recorded.  This companyis doing everything they can, to give me the run around.  

   Complaint: 21042114

  I am rejecting this response because:

  Regards,

  *********************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed on Wed 10-18, I went to see if I could get my purse and medicine out of the vehicle on 10-19, they told me I had to make an appointment and they could not give me my things until the finance company sent them a letter. After being talked to rude when I was trying to explain that I needed those things I has to make an appointment online. I did and got an text saying it was not confirmed but they received my request to pick up my things on 10-20 which was their earliest time. I called a little after 9am to make sure it was confirmed ang got another text saying I was denied because those times was only for vehicle possession. Thus is day three and I am unable to do what's needed due to this craziness

  Business Response

  Date: 10/20/2023

  The vehicle was repossessed on Oct 18. When you came to our lot yesterday, we explained to you that everything we do here is done by appointment only. We offered to get your medication for you at the time you were here and you chose not to get just the medication. As we explained then, we would get the medication and you would need to make an appointment for the other belongings. You then scheduled an appointment for "transport" which is for transporters ONLY. You're appointment was declined because you did not schedule for the correct appointment. You will need to schedule for a "personal property" appointment.

  Customer Answer

  Date: 10/20/2023

  When I went in on Thursday morning,  I was told I had to go online to make an appointment and it wouldn't be an appointment for today. I asked can I get my purse and my medicine? I was asked what kind of medicine it was by the gentleman who was being rude. He then told me I couldn't get my purse or my items until the finance company sent a letter telling them they can release it but I had to have an appointment.  He told me to leave. I went online to make the  10am appointment for the next day. This was the earliest time they had I received a text that I have attached. They received it. When I called the business this morning so I can have  enough time to find another ride to be there by 10am, they did not answer but sent another text saying my appointment was for the wrong thing and it was declined.  In order to get my purse and personal belongings I will now have to wait until next week. I have patient documentation for work as well as my life in that car. They were not that busy and I could see the car in the parking lot.

  Customer Answer

  Date: 10/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:When I went in on Thursday morning,  I was told I had to go online to make an appointment and it wouldn't be an appointment for today. I asked can I get my purse and my medicine? I was asked what kind of medicine it was by the gentleman who was being rude. He then told me I couldn't get my purse or my items until the finance company sent a letter telling them they can release it but I had to have an appointment.  He told me to leave. I went online to make the  10am appointment for the next day. This was the earliest time they had I received a text that I have attached. They received it. When I called the business this morning so I can have  enough time to find another ride to be there by 10am, they did not answer but sent another text saying my appointment was for the wrong thing and it was declined.  In order to get my purse and personal belongings I will now have to wait until next week. I have patient documentation for work as well as my life in that car. They were not that busy and I could see the car in the parking lot.

  Regards,

  ***** ******

  Business Response

  Date: 10/20/2023

  Everyone has to follow the same protocol. You MUST have a personal property appointment to claim your belongings. You scheduled for the wrong appointment which is why the appointment was declined. There is a protocol that must be followed by our office as well as you, the debtor.

  Customer Answer

  Date: 10/21/2023

  As I go online to make another appointment,  it will now not except my Vin number. As I try to let them know how vital my belongings are again.  it rejected my message 

  Customer Answer

  Date: 10/22/2023

  Here is more proof from today as I'm trying to make an appointment there is an error just as it did yesterday.  Also it will not even allow me to send an email. 

  Customer Answer

  Date: 10/23/2023

  I called this morning since they are not allowing me to make an appointment or email them. I feel my next step is the news. Especially since they have my medication legal documents, time sheets for me to get paid, patient care information along with other items I need. It makes no sense to me to not answer my phone calls and hold my things hostage as some sort of retaliation from me being upset that my car was repossessed with my vital things in it that I truly need. God will repay. Good businesses would not do these things. 

  Customer Answer

  Date: 10/25/2023

  I have tried making appointments all weekend and Monday morning. Even the place to leave a message was blocking me. And all appointments were taken when I dud get through up utilities the 26th and it would not let me go any further than that date. I have screen shots of the error after trying several times. I need my vital things . I found Your email address yesterday and have been begging for help. How can you believe this is ethical,?  Please see attached 

  Customer Answer

  Date: 10/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:I have tried making appointments all weekend and Monday morning. Even the place to leave a message was blocking me. And all appointments were taken when I dud get through up utilities the 26th and it would not let me go any further than that date. I have screen shots of the error after trying several times. I need my vital things . I found Your email address yesterday and have been begging for help. How can you believe this is ethical,?  Please see attached 

  Regards,

  ***** ******

  Business Response

  Date: 10/25/2023

  In every screenshot you have sent, you are trying to send an email (not book an appt). I have given you the instructions and even went to our website to do it myself to ensure that it does work just fine. I gave you the exact date for our next appointment. I am not sure what you are doing wrong but everything has been checked and works just fine.

  Customer Answer

  Date: 10/25/2023

  This is frustrating.  I have no time for these games. I only want my things. Your technology may be the problem but I seriously doubt it. Please see attached. The screen shots show the error message the emails show who you are as a business. 

  Customer Answer

  Date: 10/26/2023

  Good morning, 

  Your system is working for me now. I have scheduled the earliest appointment you had available but still urgently need patient documentation ******), Medicine, and my legal documents in my purse. Your earliest appointment was for November 2nd 2pm. And it's still not confirmed that I will ever get my things back.

  Customer Answer

  Date: 10/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Good morning, 

  Your system is working for me now. I have scheduled the earliest appointment you had available but still urgently need patient documentation ******), Medicine, and my legal documents in my purse. Your earliest appointment was for November 2nd 2pm. And it's still not confirmed that I will ever get my things back.

  Regards,

  ***** ******

  Business Response

  Date: 10/26/2023

  If you scheduled an appointment for November 2nd, we will confirm appointments the day before.

  Customer Answer

  Date: 10/26/2023

  The police officer and my job tried retrieving my legal documents and their information of their patient. My medicine  and this business still said no. It's okay. I still have a job and am thankful for true colors being shown. God bless you.

  Customer Answer

  Date: 10/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:Date Sent: 10/26/2023 4:28:23 PM
  The police officer and my job tried retrieving my legal documents and their information of their patient. My medicine  and this business still said no. It's okay. I still have a job and am thankful for true colors being shown. God bless you.

  Regards,

  ***** ******

  Business Response

  Date: 10/27/2023

  We have explained this whole process to you several times. I spoke with the officer yesterday and also explained the process to him. You were offered your medication and chose at the time not to get it. You have finally made your appointment and you will be able to retrieve your personals at that time.

  Customer Answer

  Date: 10/27/2023

  Your lies will catch up with you. The rude gentleman said he couldn't give me my things until the finance company released them. You told the police officer you offered to give me ny purse and medicine and I did not want them. That did not happen.  The lady at the desk if that's you typing said I had to have an appointment.  I never rejected my things but at that point I was told I could not get my purse , and asked what kind of medicine I was taking by the rude gentleman.  Remember my Aunt was there when the rude gentleman told me to get out. That was in Thursday 10-19, not Friday like you told the police officer.

  Questions why would you hold someone else's purse, medicine or work documents??? Is that your way of helping the finance company?

  Customer Answer

  Date: 11/02/2023

  Hello after waiting two weeks and a day for something that took 10 minutes, I finally got a lot of my belongings back. The most scariest thing missing is the patient care information which I now have to report missing.  My cigarettes, airpump for my tires and semi new floor mats I can get back. Also the food that would have been spoiled. 

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2019 ****** ****** was repossessed on 9.26.23. I paid the loan lender the amount needed on 9.26.23. My lender, ******** **** and ****** and the vendor the lender used, *** recovery notified GATA recovery in ********** ** today at 9 a.m. to release my vehicle to them. GATA recovery is refusing to release my vehicle to me when I attempt to go to their establishment to pay what they're charging. GATA informed me that I cannot have my vehicle until 9.29.23. I have ***o been denied being able to go get my child's car seat out the vehicle so that I may transport my child safely, and lawfully. They are holding my vehicle so that they may charge storage fee daily. Their website  states open 24/7 and by calling GATA recovery's listed phone number ************ , their automated message states you are able to pick up a vehicle Monday- Friday 9 a.m. until 4 p.m. If I was allowed to obtain my vehicle today, I would be due $175.00, by them refusing my vehicle to be released they have managed to bump up the bill to $225.00.

  Business Response

  Date: 09/27/2023

  Let me address our phone message first: In our message it gives you our lot hours of 9am-4pm. These are not hours to "pick up a vehicle". These are simply the hours our office and lot are open daily. ***o on our phone message it addresses "if your vehicle has been repossessed" and "if your vehicle has been impounded". These are 2 very different things and the cost of an impound is $185 and $25 per day storage. Again, 2 different things. Just because we repossess or impound 24/7 does NOT mean that our lot is open those hours. Our phone ***o tells you to go to our website and request an appointment, which is what we require for repossessions.
  

  No one in this office has refused to give you a car seat. I believe you were told to let us know what vehicle and we would gladly get your car seat our for you. I am assuming that you did not like what you were told and therefore are claiming we refused to give it to you when in fact we would have gladly given you the car seat at any time.

  Everything that is done on our lot is done by appointment ONLY. We have rules and laws we have to abide by when it comes to a debtor. I'm sorry that you cannot seem to understand this. No one has refused to release your vehicle to you. We simply told you to make an appointment just like everyone else has to do. It just so happens that the first appointment we had available was on 09/29. ***o, no one has told you that you had to pay anything at our lot so I am not sure where you got any indication that you owed any money here.

  We will see you on Friday at the appointment you made.
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning May 4th 2023. They came to pick up my car which I understand doing their job. I have an extremely high risk pregnancy. I asked the driver if I can get my purse out of the car to get my medication I need and he said yes when I went to get the keys came out to him smiling flipping us off and took off.. mind you tearing up my yard, hitting one of my cats. I called to get my medication and my purse that has my wallet with all my insurance cards in it. The lady answered argued I can’t get any of my stuff I have to set up an appointment the next appointments to get anything is 3/10. I have doctors appointments I need my insurance card and information for. I told them I plan to get my car back and they said well “you’re gonna have to wait up to 2 weeks” she was extremely disrespectful and I still have yet to get any information on how I get my car back or when I can get my purse out.

  Business Response

  Date: 05/04/2023

  I watched his truck video of what she is claiming happened. The driver did not run over a cat, nor did he flip anyone off. The driver does not have to let anyone in the vehicle. She was never told she could not get her stuff. We offered to get her medication from the vehicle however she will be required to make an appointment for all of the other personals.She was also never told she had to wait 2 weeks for anything. The vehicle has also been reported on my end.

  Customer Answer

  Date: 05/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  so my cat just decided to die with tire marks over her where the car was parked? And yes he said he would give me my things. Second off the pistols.. must not have been that worried for the second one to still have the clip in it. And his safety is most important.. sure yeah okay but my child with a heart conditions safety isn’t important. Wow okay. And with the whole lot situation when I picked up the car I DID  have an appointment! And then him trying to start a fight with the person that brought me over the street after we left.. really professionally! 

  Regards,

  ******** *

  Business Response

  Date: 05/12/2023

  I will not continue to argue with you. I have video proof of the entire encounter. Also, your response makes no sense. I am sorry that you are angry about your vehicle. We have the same protocol with everyone, I'm sorry you can't understand that or want to create drama for your pleasure.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY CAR WAS REPOED ON FRIDAY 2/24. I PAID ****** SATURDAY 2/25 HOWEVER THEY WERE CLOSED THE WEEKEND. ****** SENT THE RELEASE THIS MORNING 2/27 AND THIS COMPANY FORCERS PEOPLE TO SCHEDULE APPOINTMENTS TO PICK UP CAR. THE EARLIEST IS WEDNESDAY 3/1 @ 3P. THIS IS A SMALL TOWN AND THEY CAN NOT HAVE HIGH VOLUME. CALLED TO SEE IF I CAN GET IT TODAY BY SEND OF DAY WHICH IS 2/27 AND THE GUY SAID NO. IF THE WEBSITE GAVE ME THE EARLIEST APPT THATS ALL THEY GOT. EVEN STATED "SOMEONE IS HERE BUT IF I MAKE AN EXCEPTION FOR YOU I GOT TO FOR EVERYONE". I AM NOT SURE WHY THEY WANT TO HOLD CARS LONGER BECAUSE I AM NOT GOING TO HAVE TO PAY ANY ADDITIONAL MONEY. YOU WOULD THINK THEY WANT THEM RELEASED TO REMOVE LIABILITY FOR THEM. I HAVE MEDICAL ISSUES AND NEED MY CAR IN CASE OF EMERGENCIES AND DOC APPOINTMENTS. I CAN EVEN PROVIDE PROOF OF SUCH. THEY ARE NOT WILLING TO HELP IN ANY WAY AND ARE VERY RUDE. I AM NOT PAYING THEM MONEY ITS ALREADY TAKEN CARE OF. THIS SEEMS LIKE A PLOY TO GET MORE MONEY FROM ******. THIS IS A SMALL TOWN AND RELEASE IS AS SIMPLE AS SIGNATURE AND LEAVING WITH MY CAR. I CANT BELIEVE THEY OPERATE A BUSINESS THAT ONCE THE CAR IS RELEASED THEY HOLD IT ON THEIR OWN FOR 2 ADDITIONAL DAYS. THERE WERE ONLY 2 APPOINTMENT TIMES SO THAT SHOWS ME THEY MUST DONT OFFER MUCH TO CHOOSE FROM. ALL I WANT IS MY CAR SO THAT I CAN GET TO MY APPOINTMENTS AND NOW I HAVE TO CANCEL BECAUSE EVEN THOUGH SOMEONE IS SITTING AT THAT OFFICE, THEY REFUSE TO LET ME GET IT WITHOUT SCHEDULING APPOINTMENT ON THEIR WEBSITE. I AM NOT SURE WHAT THE ISSUE IS AND WHY THEY TREAT PEOPLE LIKE TRASH.

  Business Response

  Date: 02/27/2023

  We require everyone to make an appointment for anything on this lot. As of this complaint, we have NOT received the redemption paperwork for your vehicle and cannot release without the proper paperwork. We do not only service this town so our volume is quite large. We offer appointments every day of the week but as of today, Wednesday is our first available. You were told on the phone that it was not fair for us to bump someone else's appointment to accommodate you. There are others who are trying to do the same thing you are and we serve everyone in order of the appointments they schedule. You were not at all nice when you called this morning but want us to bend over backward to help you and change our policies to suit you. The issue is that you will have to do the same as everyone else and schedule an appointment just like everyone else in your situation has had to do.

• Initial Complaint

  Date:01/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday January 2nd, GATA recovery repossessed my vehicle. Completely fine, I didn’t pay my bills and I understand that was a repercussion. Here’s the issue, when I called to see what I had to due to get my car, they refused to pick up the phone as I had already left a voicemail, emailed them and texted to no avail. Finally, I used a different number and the lady that works in the office picked up within two rings. She absolutely was disturbingly rude once she realized it was me, like should not have a customer service job at all kind of rude. I explained to her that I paid off the bill and that my vehicle was released and I needed to know when she was in the office so I could get there. She proceeded to say that she is available by appointment only, the appointment slots were 30 minutes long, to do 5 minutes of paperwork and she would not be willing to make an exception even though she had ample opportunity and time available. When I arrived there today, 10 minutes early to my scheduled 2pm appointment, which apparently, as stated before, she will not budge on, she was vaping, her disgusting unkept/unclean dog rushed to the door while I’m holding my toddler, she handed me the paperwork and had me out the door BEFORE 2pm! They keep these slots open to bleed people dry to charge storage fees, again anytime you recover your vehicle, it literally takes less then 10 minutes worth of paperwork. They are using these slots to gouge people and it’s unethical, lazy and irresponsible. Ontop of her keeping an large dog breed that was clearly not maintained as it absolutely stunk so bad, I started choking along with the vape cloud, this business is horrible and should seriously be investigated.

  Business Response

  Date: 01/06/2023

  Yes, we do things by appointment only. That is our right as a business. Your paperwork was received 45 minutes before we closed for the day. We also did not have any available appointments for that day. It is not our fault that your vehicle was repossessed so therefore it is not our fault that you may have to wait to redeem your vehicle. You weren't choking at all. You never coughed and I will be glad to pull the video to show you that. Our dog lives on this property and that is also well within our right as business owners. I'm sorry that you were not able to pay your bills and it resulted in your vehicle getting repossessed but your thoughts on how we run our office or our dog being on our lot is of no concern to us.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repoed, and GATA was the vendor that ****** hired. There were valuable things taken out of my car. Between the horrible customer service and the blatant lies that were involved, it shows that GATA did in fact steal the items. This is our second time having things stolen out of our car by GATA. The first time, they denied they took anything, but tried to pay us for what was stolen. This time the timeline of events, and lies are proving that they have yet once again stolen from us.

  Business Response

  Date: 11/03/2022

  This vehicle has been repossessed 3 times by our company. Each time, Ms. ******* was "missing" something. We were unable to clean the vehicle out this time due to the fact that the transporter loaded and was gone before we could. This time she handed the keys over to our driver and had every opportunity to get her personals out before the car was taken. She chose not to. She was also told that we did not clean the vehicle out and that she could retrieve her personals from the auction. After 3 times of having items go missing, this is obviously a pattern with Ms. *******.

  Customer Answer

  Date: 11/03/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ***** *******