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Business Profile

Hotels

Sleep Inn-stockbridge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money was taken for a stay and I didn't stay over night was only there 2 hours

    Business Response

    Date: 10/30/2024

    This guest Mrs. ******* checked in and at check in was told that its a $100 deposit and she would get it back after check out. The guest told me that her guest would be paying it in cash when he arrived in 10 to 20 minutes. I told her to just bring it back and gave her the key so she did not have to wait in the lobby. Mrs. ******* never brought the money back so I locked her out of the room as she stepped away due to I was helping another guest when they left. As Mrs. ******* returned and was locked out of the room she came to get new keys, and I told her that she told me she was bringing the deposit back and never did. She did not want to pay the deposit so I told them I could not allow her to stay without it. Mrs. ******* and her guest was the one who wanted to leave and I informed them that they would not get a refund. She stated she was just going to call her bank and report it as fraud and just get the money back. She lost that case, lost her complaint to Choice about it because all she had to do was pay the refundable deposit and be able to go back into her room.   

Sleep Inn-stockbridge is NOT a BBB Accredited Business.

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