Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An ach debit has been drafted from my bank account that I did not authorize this company to do. I havent signed up for anything nor have I signed anything with them.

  Business Response

  Date: 04/17/2025

  This customer purchased accidental death and dismemberment insurance coverage through their financial institution with a coverage effective date of October 1, 2022. 
  
  After receiving notice of this complaint, we attempted to contact the customer by phone and email to address their concerns.  We also sent a copy of the customers insurance certificate via email and US mail.  We followed up by phone again on April 15th but have not received a response. 
  
  If the customer would like to cancel their coverage, they may contact us by phone, email, or mail.

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a life insurance policy thru my banking institution. If this is it, I never received any kind of policy or documentation. Need follow up on this.

  Business Response

  Date: 03/10/2025

  This complaint has been resolved.  We were unable to contact the customer by phone, however an email was sent to the customer on March 4th with a copy of the customer's insurance certificate for the Accidental Death and *********************** coverage the customer purchased through their financial institution.  The email also directed the customer to contact us should they have any questions or wish to cancel their coverage.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  just checked my bank account and I see a $5.50 pending charge, until today I never heard of this company

  Business Response

  Date: 02/07/2025

  This complaint has been resolved.  The customer was contacted by our customer service manager on February 4th to address the complaint.  The customer apologized and stated that they had forgotten they had enrolled.  The customer did not cancel their coverage.

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a withdrawal of ***** come out of my account after receiving a check of ******* from the ************************** stating that Lexington Law had unlawfully charged money for their services that I paid them for over 10 years ago. I verified the action through the *** and had the bank verify the validity as well when they deposited it into my account. Now I have this debit coming out of my account without ever speaking to this company.

  Business Response

  Date: 01/07/2025

  This complaint has been resolved.  The customer was contacted on January 6th to provide a copy of the insurance certificate for their accidental death and dismemberment insurance coverage and address the customer's concerns.  The customer responded and apologized, stating they had forgotten they had purchased the policy.  The customer also confirmed they would like to retain the coverage.

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Econocheck refused to honor the towing roadside assistance benefits that we pay for as a community trust bank member. They refuse to honor the ****** tow benefit after we were stranded on the side of the road for many hours at night and in snow without heat. We couldnt contact the bank after hours and was never given contact information or special codes for service. There was only one tow service working in the area and the bill was over ******. They refuse to reimburse any of it. It is a very misleading and shady way of doing business. Consumer protection needs to get involved. I request ****** reimbursement from econocheck.

  Business Response

  Date: 12/19/2024

  This complaint has been resolved.  We have spoken with the customer and addressed their concerns.  The customer now understands how to utilize the roadside assistance benefit provided through their financial institution, which is not a reimbursement benefit.

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My iPhone, iPad and wallet were stolen, and part of my banks benefits is theft protection for a cell phone as long as my bill is paid through my bank account. This company is trying to refuse my claim if I cannot show the previous statement with a payment out of it, but that payment was late due to somebody got my card info and auto pay from cellphone company couldnt withdraw payment and I hadnt received a replacement card in time. and so I didnt make a payment in that statement. I had to pay by other means. But still payment made before theft they are trying to refuse my claim based on when my payment to cellphone company was made. It doesnt matter when the payment was made it matters what monthly cell phone bill the payment was made for. Payment made 9/16 before claim date of 9/23. I can prove I had a fraud case in last month. They cant penalize and refuse a claim due to that.

  Business Response

  Date: 10/04/2024

  This complaint has been resolved. This customer's claim was received on September 27th with an incident date of September 23rd.

  Following review of the claim documentation provided, documentation evidencing that the customer's cell phone bill was paid out of their eligible account during the month prior to the incident date (August in this case) was requested as this information is required for claims processing per the terms and conditions for the cell phone protection benefit.  At no point was the customer informed that the claim was being denied.

  The customer responded to the documentation request with an explanation of their predicament and a request to review other documentation provided for their claim.  This email was received on September 30th, the date the BBB complaint was filed.

  Econocheck reviewed the information provided by the customer in their response and worked with the insurance company on the adjudication of the claim.  The customer has been informed that the claim was processed for payment.

  Customer Answer

  Date: 10/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/11/2024 reviewing my account with lawyer and saw every month since 2020 ***** has been drafted out my account either my account routing info so I called the company spoke with **** very rude and unprofessional so was transferred to ****** who told me I signed up ******************************************************************************** letter I am requesting my money back for past 2020 I never knew about this company they never sent me any documents so need my money back

  Business Response

  Date: 09/20/2024

  This customer enrolled in an Accidental Death and Dismemberment ("AD&D") insurance program on August 2, 2020, following receipt of an offer from the customer's financial institution.  The offer included instructions for enrolling by mailing the enrollment form included with offer or by enrolling online at the program's website **********************************;

  This customer enrolled online by selecting the coverage they wished to purchase, entering their account information for the debiting of premiums and authorizing the debiting of premiums for the coverage purchased. During the enrollment process, the customer also listed the beneficiaries the customer wished to receive claim funds under the policy in the event of an accidental death (see attachment). 

  This customer first contacted ********************** regarding their coverage late in the afternoon on the date this complaint was filed. The customer service representatives that spoke with the customer informed the customer how they enrolled and purchased AD&D coverage through their financial institution and noted that they had named three family members as beneficiaries.

  Econocheck's customer service manager also sent an email to the customer with copies of the customer's insurance certificate, billing authorization and beneficiary designations.  The email also confirmed that the customer's AD&D coverage has been cancelled at the customer's request.

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad ************************** was sold a insurance policy for accidental death or dismemberment by his bank so he signed up never expecting to use it at age 86 when he fell about a year later accident we filed the claim he paid premium monthly rate for 150000$ policy ? we sent in all documentation and they said they were sending check They sent a little over 22000$ when i called they said in there policy which my 86 year old Dad never seen that all there policies only pay !5% after age 85 okay then i want to know why they sold him a policy at age86 knowing it would only pay out 15% he paid premium's for the full 100% not 15% thats a scam my Mom has had to file bankruptcy due to there deceptive practices ?

  Business Response

  Date: 09/11/2024

  This complaint has been resolved.  We have responded to the customer and explained that while we understand the recent payment for the claim under their family member's accidental death and dismemberment ("AD&D") insurance policy was less than expected, the claim was paid in accordance with the policy.  The claim payment was processed in an amount equal to the percentage of the maximum benefit amount that corresponded to the insured's age bracket as of the date of the insured's passing. 

  The offer for AD&D coverage received from the insured's financial institution clearly disclosed the fact that benefit amounts reduce with age.  This information is noted on the enrollment form and in the insurance certificate mailed to the insured following enrollment (see highlighted language on the first page of the enrollment form, attachment 1, and on page 3 of the insurance certificate, attachment 2). 

  AD&D policies frequently include age reductions, particularly when premium amounts are not adjusted based on the insured persons age, as is the case with the policy purchased by this customer's family member. The offer to purchase AD&D coverage was a joint offer made available to the insured through their financial institution and the insured's financial institution elected to offer the coverage to its customers regardless of age.
  

  We informed the customer that we would be happy to provide an explanation of the age reduction schedule and its impact on claim payments and/or schedule a call to discuss the policy details and address any other questions they may have.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  econocheck corp. ***********, ******* I am a senior, that changed ****s, from a checking with checks, to a checking without checks. I Tried to change ****s back in june and thought it had been done, i received a notice in August that i had been cancelled, coverage could be reactivated if i get a money order (don't have checks) They could not help me. i am with out transportation to get a money order. I have had this insurance for over 5 years. Minnesota Life (underwritten) Accidental Death and dismemberment plan Individual 50, ****** monthly premium $5.50 Certificate Number E1376623 Reactivation #***** Wanted it switched from US BANK TO Sierra ******* **** Called the *********** on 8/15/2024 and was advised (coldly) they could not help me. I am almost 70 years old, on a fixed income, i do not understand why i could have at least paid the premium another way, until paperwork could have been completed. I would like another alternative to continue Thank you *******************************

  Business Response

  Date: 08/19/2024

  This complaint has been resolved.  The customer provided an alternative payment method for the collection of monthly premiums and their coverage has been reinstated.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2024, a charge of $ ***** was made to my checking account. I did not authorize this deduction and have no idea of Who or Why. I keep my information private. Other transaction information is questionable, A telephone number ************ is associated with ************* If they have my banking information then they must have my telephone number! There are several BBB (Better Business Bureau) complaints and that is suspicious. The internet reflects associations with a couple of Banks anda thank you program. I want my money bank and no association with this organization.

  Business Response

  Date: 08/16/2024

  This complaint has been resolved.  The customer was contacted after receiving notice of this BBB complaint to determine if the customer would like to cancel their insurance policy offered through their financial institution.

  The customer responded and confirmed that they wanted to retain their insurance coverage and did not want to cancel the policy. The customer also stated that not recognizing the premium debit was a mistake and hoped the complaint did not cause any inconvenience.

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************