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Business Profile

Restaurants

The Dutch Pot Caribbean & American Flavors

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    11/24/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I am filing this complaint regarding my extremely disappointing experience at Dutch Pot Caribbean Restaurant on 11/24/2024 at 7:30 PM. Prior to my visit, I had spoken with the manager, who instructed me to return to the restaurant to resolve an earlier issue. Despite this, my visit resulted in an even worse experience marked by unprofessional behavior, disrespectful treatment, and alarming health concerns.When I arrived, the manager on dutya woman with glasses and blonde hairspoke to me in a condescending and dismissive manner. Instead of addressing my concerns professionally, she openly discussed another customer in front of me and others, creating a hostile and uncomfortable environment. I approached the situation with patience and professionalism, but her actions made it clear that customers are not valued at this location.Additionally, while in the establishment, I noticed a *****, which raises serious questions about the cleanliness and hygiene practices of this restaurant. This unsanitary condition is a health hazard that needs immediate attention.Despite being a paying customer, I left feeling disrespected, undervalued, and concerned for my health. I believe this business is failing to meet acceptable standards of professionalism and cleanliness, and I am requesting the BBBs assistance in holding them accountable for their actions.Desired Resolution:An acknowledgment and apology from the business for the disrespectful treatment by their staff.Assurance that staff at this location will undergo additional training to improve customer service standards.Immediate investigation and remediation of the hygiene concerns, including a thorough cleaning and pest control measures.A written response from the business outlining the actions they will take to ensure such incidents do not recur.Thank you for your attention to this matter.

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BBB Rating & Accreditation

C-

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Contact Information

1736 Hudson Bridge Road

Stockbridge, GA 30281

Visit Website
(678) 759-1941

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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