We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Russell Landscape, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 15, 2024 Russell Landscape Group was servicing my property Unit 8 in the Townhomes at ****** when they were trimming away bushes away from the facade. On this day a Russell Landscape Group team member cut down an entire **** on the front lawn of my property. Members of the landscaping team rang my doorbell apologized, said she, the team member who cut down the ****, was a new team member [apparently she was not being supervised]. She not only cut down an entire evergreen ****, leaving a 5ft h x 5ft l x 3ft w deffect in my front ******, she also trampled my varigated clover, huechera and autumn ferns in the process. The team also aologized and admonished her for trampling the vegetation, which only partiacially recovered. I have been soley focused on replacing the evergreen **** [which has been a significant blow to the curb appeal and subsequent value of my property. It is an eyesore. I see it everytime i enter and exit my door. I take pride in my home and I plant and maintain my garden myself. I spend time with my children in my garden.] I have since been in communication with ****** ****** of Russell Landscape Group, to have the **** replaced. Initially, communication was robust but has trickled off and is fleeting in detail. I most recently spoke with a team member named **** on the phone on Nov 13, who said all that could be done was to place a **** from the nursery measuring 1x1x1 ft. **** said Russell Landscape Group did not have access to anything larger. Being a very large multi state landscaping company, this suggested solution is dissappointing and unacceptible. The reasons given are unprofessional.

Russell Landscape, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.