Business Profile
Used Car Dealers
EL Camino Auto Sales LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Used Car Dealers.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2018 Jeep Compass from el camino on Saturday March 2nd 2024. Immediately upon leaving the car had issues. The vehicle would not shift and multiple lights lite up on the dashboard including the check engine light. I reached out to my sales person and was advised the issue would be fixed. We agreed for me to bring it in on March 4th 2024. I did. They requested to keep the vehicle to fix it. I agreed. They wouldnt loan me a car bc of insurance and tag purposes their words, so I got a rental. I was in a rental from 3-4/3-7. When I got the jeep back I noticed a few minor things were still out and not working. The headlights were supposed to be fixed, but werent. By the time I made it home on the 7th with the fixed jeep it was still having shifting issues and not accelerating. I dropped the car off on the 9th to be fixed again. Once again I had to get a rental out of pocket. I received lie after lie about the progress of the car. Finally, On March 20th I received a text from the salesperson stating Hey this is *****, how are you? Well ******************* told me the jeep still having problems. They want you to choose a different car.Now I was left scrambling to find a different car at one of their 4 lots. I picked the best of what was available. I chose a 2012 Mini ****** with ****** miles. *** and behold 4 days after purchasing the ****** the same problems arose. The check engine light has come on and the car is not shifting. The car has a burning smell coming from it and smoke from the exhaust and under the hood. The car lot refuses to refund my money and has requested they tow the car into their mechanic to be fixed. I agreed, but they never showed up to tow the car on Tuesday March 2nd as we agreed to. On Wednesday March 3rd we reached back out and they said they would be picking it up at 4pm, no show. We called and they said the tow truck was stuck in traffic. Here we are on March 5 th still no tow truck. Its safe to say we are dealing with crooks!Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On march 19, 2024 I brought a 2019 ****** verse for $9000.00 from El Camino dealership. By the time I got the car home the check engine light come on. Using a car scan tool it give me a code p0744 which is torque converter is faulty. Called the dealership and brought the car back on march 20,2024. They they are telling me that cannot refund my money. When it's obviously they turned off the check engine sign drove it 50 miles and it came back on. They're telling me they sold the car as is when obviously the car had a transmission issue before I purchased it.Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The ******** location is specifically who I am complaining about. The first time they made me pay $3000 down on a lemon. I immediately called and once they learned the issues, they stopped communicating with me. Time for the first payment. I havent been able to even work! They told me to come back and trade it, also make a payment. Traded. Paid $500And that was also a lemon. I only made it home with both of the cars. Both also had transmission issues along with others. I almost crashed on the interstate. Now Im stuck in another state and they refuse to answer my phone calls. This company needs to be put out of business. They are a scam.Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to express my dissatisfaction with my recent car buying experience at El Camino Auto Sales, located at *************************************************************************. I believe it is essential to share my experience to help others make informed decisions and to bring attention to what I perceive as unethical business practices.On November 10, 2023, I purchased a used car from El Camino Auto Sales for $8,500 (out the door price, paid in cash). Unfortunately, my excitement quickly turned into frustration as the engine light illuminated the very next day, on the morning of November 11, 2023, when I started the vehicle.Upon contacting the dealership to address the issue, I was informed that the car was sold "as is," and they had no intention of inspecting or rectifying the problem. This response left me perplexed and concerned about the integrity of the transaction. In light of the situation, I took the car to a reputable repair shop for a thorough inspection.To my dismay, the inspection revealed significant engine damage, indicating that it was likely a pre-existing issue known to the dealer. It is deeply troubling that El Camino Auto Sales sold me a vehicle with concealed failures, putting me in a compromising and financially burdensome situation.This experience has left me feeling deceived and taken advantage of as a customer. I believe that such business practices are unacceptable and warrant attention to prevent others from falling victim to similar circumstances. I kindly request that you investigate this matter and take appropriate action to hold El Camino Auto Sales accountable for their actions.I appreciate your time and attention to this matter and trust that steps will be taken to address and rectify the situation.Initial Complaint
01/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased a vehicle (April 2022) from EL Camino Auto Sales after receiving the final contract from the finance company and then became aware that an extended warranty and gap insurance were added to the contract without my approval. After repeated attempts to have these added items removed from the contract, I retain an Attorney to have the items removed from the contract. After being contacted by the Attorney, the Dealership (EL Camino) repossessed my car (June 2022). I have received a default judgment from the State Court of ****** County, *******. EL Camino has not answered the Court and has not given any indication of willingness to address the outstanding complaint.Initial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 10/10/2022 I Purchased A car from this dealership. Before I Pulled **f And Went Home, They Assured Me That The Car Didnt Have Any Mechanical Issues, Even Tho I Asked Why The Car Was Making That Noise, I Paid ****, + And Additional $100 The Salesman **** Me I Had To Pay Which Isnt On My Bill ** Sale, On 10/11/2022 When I Went To Start My Car, It Would Start. So My Uncle Came To See What The Issue Was And I Found Out They Sold Me This Car With A Bad Engine, Which I Knew They Were Aware ** Because The Other Sales Lady **** Me The Owner Buys All The Cars Personally, And He Was There While I Was Doing My Paperwork And He Didnt Say Anything, And Let Me Drive **f With The Car Knowing They Promised Me It Was It Perfect ConditionInitial Complaint
06/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a vehicle 53 days ago from this dealership, within 3 weeks my vehicle was over heating. My husband and a friend who works an auto part store made sure to keep all fluid levels where they needed to be. Once my vehicle was over heating I took it to ******** automotive on ******* hwy. upon inspection they told me I had some type of combustion getting into my engine. I would need a new head gasket and possible some cylinder. They advised to call the dealership I purchased from as this happened to quickly after purchase. I called the dealership and spoke to who said they were the manager. He said since I paid CASH ($7,800) it had no warranty and they could recommend a mechanic to do the work cheaper, I informed them my mechanic said fixing it wouldnt even make sense since I had just purchased. The manager refused to any kind of help in rectifying what problem was probably already there when purchased.Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid **** down on a vehicle. Not even 2 hours later thr transmission went out. I got the run around and empty promises for 2 and a half weeks. When I went to the office they said they only give me ************************************************** take a thousand dollars off the car I put the down payment on that the transmission went out on. When the original agreement with a manager was they put the **** toward another car. There not wanting to give me any type of money back just a 40 percent credit of the **** I put down. I have 6 kids and was purchasing the vehicle to have a bigger car to take them where they needed to go. Please help me.Initial Complaint
02/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 10/26 /21 I purchased a 2010 F150 **** truck from El Camino Auto sales in **********. *********************** was the sales person. I provided him with DL, SS#, 4 pay stubs that I created showing the amount that I pay myself each week (self employed), a copy of a Utility **** in my name. He ran my credit, said no problem. I gave him $5,000.00 cash to put down on truck.. He advised me that I would receive my tag via mail in a couple of weeks. Did not receive tag, reached out via email and text to the manager *********************** cell phone ************ inquiring on getting a copy of contract and tag, no response. On 11/22/2021 I received a letter from ******************* stating that the financing was denied due to (Could not verify income).I called the dealership . On December 7th?8th,9th?10th and 28th no return calls to advise me that the loan defaulted or the status of financing. On 1/4/22 recvd text from ***** telling me that tag has already been processed and that it took West Lake longer due to Christmas. He said I should receive the tag in the mail that week. 1/10/22 they repo'd truck. Owner *************************** Rubina refused to return $5k down pymnt. I sent 10 day Demand letter via certified mail demanding money advised this is Theft by deception! Also violation of ** Deceptive and Unfair Trade Practices Act. I will be filing a civil lawsuit for 3 times the amount of my claim as ******* law allows. The **** BBB, SOS and The ** ******************** with SOS issues strong penalties and fines for repeated offenders who handle business in this manor. 6 complaints filed in 2 yrs of business there license should be taken/ permanently revoked.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.