We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

EL Camino Auto Sales LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for EL Camino Auto Sales LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EL Camino Auto Sales LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2018 Jeep Compass from el camino on Saturday March 2nd 2024. Immediately upon leaving the car had issues. The vehicle would not shift and multiple lights lite up on the dashboard including the check engine light. I reached out to my sales person and was advised the issue would be fixed. We agreed for me to bring it in on March 4th 2024. I did. They requested to keep the vehicle to fix it. I agreed. They wouldnt loan me a car bc of insurance and tag purposes their words, so I got a rental. I was in a rental from 3-4/3-7. When I got the jeep back I noticed a few minor things were still out and not working. The headlights were supposed to be fixed, but werent. By the time I made it home on the 7th with the fixed jeep it was still having shifting issues and not accelerating. I dropped the car off on the 9th to be fixed again. Once again I had to get a rental out of pocket. I received lie after lie about the progress of the car. Finally, On March 20th I received a text from the salesperson stating Hey this is *****, how are you? Well ******************* told me the jeep still having problems. They want you to choose a different car.Now I was left scrambling to find a different car at one of their 4 lots. I picked the best of what was available. I chose a 2012 Mini ****** with ****** miles. *** and behold 4 days after purchasing the ****** the same problems arose. The check engine light has come on and the car is not shifting. The car has a burning smell coming from it and smoke from the exhaust and under the hood. The car lot refuses to refund my money and has requested they tow the car into their mechanic to be fixed. I agreed, but they never showed up to tow the car on Tuesday March 2nd as we agreed to. On Wednesday March 3rd we reached back out and they said they would be picking it up at 4pm, no show. We called and they said the tow truck was stuck in traffic. Here we are on March 5 th still no tow truck. Its safe to say we are dealing with crooks!

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 19, 2024 I brought a 2019 ****** verse for $9000.00 from El Camino dealership. By the time I got the car home the check engine light come on. Using a car scan tool it give me a code p0744 which is torque converter is faulty. Called the dealership and brought the car back on march 20,2024. They they are telling me that cannot refund my money. When it's obviously they turned off the check engine sign drove it 50 miles and it came back on. They're telling me they sold the car as is when obviously the car had a transmission issue before I purchased it.

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ******** location is specifically who I am complaining about. The first time they made me pay $3000 down on a lemon. I immediately called and once they learned the issues, they stopped communicating with me. Time for the first payment. I havent been able to even work! They told me to come back and trade it, also make a payment. Traded. Paid $500And that was also a lemon. I only made it home with both of the cars. Both also had transmission issues along with others. I almost crashed on the interstate. Now Im stuck in another state and they refuse to answer my phone calls. This company needs to be put out of business. They are a scam.

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction with my recent car buying experience at El Camino Auto Sales, located at *************************************************************************. I believe it is essential to share my experience to help others make informed decisions and to bring attention to what I perceive as unethical business practices.On November 10, 2023, I purchased a used car from El Camino Auto Sales for $8,500 (out the door price, paid in cash). Unfortunately, my excitement quickly turned into frustration as the engine light illuminated the very next day, on the morning of November 11, 2023, when I started the vehicle.Upon contacting the dealership to address the issue, I was informed that the car was sold "as is," and they had no intention of inspecting or rectifying the problem. This response left me perplexed and concerned about the integrity of the transaction. In light of the situation, I took the car to a reputable repair shop for a thorough inspection.To my dismay, the inspection revealed significant engine damage, indicating that it was likely a pre-existing issue known to the dealer. It is deeply troubling that El Camino Auto Sales sold me a vehicle with concealed failures, putting me in a compromising and financially burdensome situation.This experience has left me feeling deceived and taken advantage of as a customer. I believe that such business practices are unacceptable and warrant attention to prevent others from falling victim to similar circumstances. I kindly request that you investigate this matter and take appropriate action to hold El Camino Auto Sales accountable for their actions.I appreciate your time and attention to this matter and trust that steps will be taken to address and rectify the situation.

    • Initial Complaint

      Date:01/03/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle (April 2022) from EL Camino Auto Sales after receiving the final contract from the finance company and then became aware that an extended warranty and gap insurance were added to the contract without my approval. After repeated attempts to have these added items removed from the contract, I retain an Attorney to have the items removed from the contract. After being contacted by the Attorney, the Dealership (EL Camino) repossessed my car (June 2022). I have received a default judgment from the State Court of ****** County, *******. EL Camino has not answered the Court and has not given any indication of willingness to address the outstanding complaint.

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/10/2022 I Purchased A car from this dealership. Before I Pulled **f And Went Home, They Assured Me That The Car Didnt Have Any Mechanical Issues, Even Tho I Asked Why The Car Was Making That Noise, I Paid ****, + And Additional $100 The Salesman **** Me I Had To Pay Which Isnt On My Bill ** Sale, On 10/11/2022 When I Went To Start My Car, It Would Start. So My Uncle Came To See What The Issue Was And I Found Out They Sold Me This Car With A Bad Engine, Which I Knew They Were Aware ** Because The Other Sales Lady **** Me The Owner Buys All The Cars Personally, And He Was There While I Was Doing My Paperwork And He Didnt Say Anything, And Let Me Drive **f With The Car Knowing They Promised Me It Was It Perfect Condition

    • Initial Complaint

      Date:06/21/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle 53 days ago from this dealership, within 3 weeks my vehicle was over heating. My husband and a friend who works an auto part store made sure to keep all fluid levels where they needed to be. Once my vehicle was over heating I took it to ******** automotive on ******* hwy. upon inspection they told me I had some type of combustion getting into my engine. I would need a new head gasket and possible some cylinder. They advised to call the dealership I purchased from as this happened to quickly after purchase. I called the dealership and spoke to who said they were the manager. He said since I paid CASH ($7,800) it had no warranty and they could recommend a mechanic to do the work cheaper, I informed them my mechanic said fixing it wouldnt even make sense since I had just purchased. The manager refused to any kind of help in rectifying what problem was probably already there when purchased.

    EL Camino Auto Sales LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.