Reviews

Beyond disappointed and frustrated with this business! We purchased tickets for their event last year for the Hot Air Balloon Show at the Gwinnett County Fairgrounds for the Monday event. However, due to the weather, attendees had received an email stating that there was a big possibility that the balloons would not be going up but that they would honor the tickets for the event the following year and that we would receive updates. Nowhere in the email did it say that these tickets could be used at their many other events throughout the year or were we provided any sort of update on upcoming events or anything (never received a single email from either ******** or this company) regarding so. Having gone back and forth with both the event organizer and the ticketing platform, I’m being refused ticket refunds (they’re nonrefundable, but due to their own negligence and misinformation, I don’t have any use for the tickets and will not be supporting them in the future) and to use them at their other future events. If you’re going to honor unused tickets at future events, you would at least think to have them at the same venue as you previously did. I understand it’s a large event, but the fact that it’s so spread out and none of the new venues are clearly AS CLOSE AS THEY WERE is beyond wild. I’m not going to drag my family 2+ hours away when it was less than 5 mins away previously. Beyond shameful of them—judging by their other reviews on this site, seems like everyone else’s opinion is just as valid.

I attempted to attend their event in Manassas, VA. Last year. Facebook reminded me of that FIASCO today. It was the Saturday festival. We were in line for Three Hours in standstill traffic. (We live 2 miles away!) Finally got up to the gate to be told; "The lot is full, but if you park elsewhere you can walk in. Or you can use your tickets tomorrow." So...... We work on Sundays, but because my husband really wanted to attend; we both took the day off to go. It was disappointing. A few balloons ready to inflate. A few food trucks. There was a kid zone; a few minor kiddie rides that needed tickets. We saw a few times where 1 of the balloons went up for the "rides" that people paid extra for; packed full, and the balloon went up a short distance on a tether. Not impressive. Most of the evening was spent sitting in our chairs (that we brought in) and watching the balloon handlers lay out and then pack up their balloons. I understand that it depends on the weather; and there were some winds; but when we paid to get into an event; there should be some activities that don't require more money. And the parking and traffic control; don't blame it on our police who were directing traffic coming in! Once we got on the lot it was you. There was no one directing parking. There was no sign even telling us which gate we were going in. Then a gate opened and some employees were walking around scanning tickets, or waving people through who said someone else had scanned them. It was a huge mess. I believe the entire operation could have been handled better. I've been to many outdoor events. Even events run entirely by boy scouts. And every one was run more smoothly than this fiasco. I will not attend another of their events. I don't recommend them to organize any event ever. It was that bad.