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Business Profile

Fire and Water Damage Restoration

Meridian Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Meridian Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meridian Restoration has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meridian came to fix our bay window that had water damage on September 23, 2021, they started to remove portions of the damaged area which they did not complete. Large portions of the wood around the windows were removed, a cover board of wood was nailed to the bay window, a plastic cover was placed over the wood they nail to our house, leaving it exposed stating they would return. They told us that they needed to order windows and would come back to finish the job. Four weeks later somebody from their company came to measure the window (which was done the 1st time they came) but no work was done at all. Now it is going into the 5th week and we have not heard from Meridian. We are still waiting for them to come and complete the work they start.....no one from Meridian has shown up. Also, the worker left wood with nails and other trash laying in our yard that was not removed. We texted Meridian Restoration to inform them of this and they said someone would come and remove it. But it was a week later when it was removed.Meridian has received a partial payment of $609.10 from our insurance company USAA and the rest of the money will be paid upon completion ($1000). We are very dissatisfied with Meridian Restoration, *** and the service rendered. They were very dishonest about when they would return and complete the work. Also, we have not received a call from them since they started the work. Now our house looks so ugly, work uncomplete, unpainted wood exposed, plastic cover over a large portion of our bay window with blue tape around the taped area. What they have done, and the way they left our house is embarrassing to us and the whole community. They have not acted in good faith and honored their commitment to finish the work started 5 weeks ago.We would like Meridian Restoration, *** to come and complete they work they start

      Business Response

      Date: 05/01/2024

      To whom it may concern,

      ************** wanted us to replace certain items the was not in his original approved scope from his insurance company.  He refused Meridian to continue work on his original scope till his insurance approved ****************** expanded scope.  In conversation with ************** and his insurance company, his insurance company denied the expanded scope of work that he was requesting.  Once this was denied, ************** would not allow Meridian back on site to finish the job.  ****************** insurance company has released Meridian Restoration from any further responsibilities associated with this claim per ****************** insurance adjuster.

      Sincerely,

      Meridian Restoration, Inc.

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a year ago I had water leaking from the unit above me and my insurance company sent Meridian out to check it out. I didn't know anyone to call so I said ok I'll use them. I had to move into a Motel for a month while they removed asbestos. ******* was in charge of the job and they moved my furniture into storage. 7 months later the job wasn't finished but my furniture was returned except for a TV console that was hand made exactly like I wanted it. I got estimates for a replacement from $2k to $4k. I only ask for $1500 and was promised I would receive it next week. Every week it was next week. I'm having surgery on Sept 1 and was promised before my surgery. Now ******* refuses to answer his phone and ignored all my messages and texts. I have nothing to put my TV on so I still have to stay in my bedroom. This was a 1 week project and it's been over a year with a pile of sheetrock still piled up. I just want to be done with this but I'm not signing that the job is finished until it is finished. I am a disabled senior and I feel like I'm being taken advantaged of. I have been lied to so many times by ******* I don't know what to do

      Business Response

      Date: 05/01/2024

      Since complaint, we have revisited *********************** property to remove sheet rock and address workmanship issues.  At that time, she paid a final balance less a $3,443.73 credit applied to her account to cover the ** console.  This job has been completed and is closed.

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