Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Georgia Pack & Load Moving & Storage, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGeorgia Pack & Load Moving & Storage, Inc.

    Moving Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/21/2001

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Georgia Pack & Load Moving & Storage, Inc. is a Full-Service Moving Company Serving the Atlanta Area & Beyond

    Products & Services

    Packing Services, Moving Services

    Business Details

    This is a multi-location business.

    Find a Location

    Georgia Pack & Load Moving & Storage, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4103 Tench Rd STE 100, Suwanee, GA 30024-8784
      BBB File Opened:
      2/8/2000
      Years in Business:
      27
      Business Started:
      1/1/1997
      Business Incorporated:
      1/9/2002
      Accredited Since:
      3/21/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Georgia Pack & Load Service
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Su:
      8:00 AM - 5:00 PM
      Business Management
      • Mr. Ralph Herrin, President/CEO
      • Mr. Read Ahlemann, General Manager
      Contact Information

      Principal

      • Mr. Ralph Herrin, President/CEO

      Customer Contact

      • Mr. Read Ahlemann, General Manager
      Additional Contact Information

      Fax Numbers

      • (770) 448-9400
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/01/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On Monday, 1/17/2022, I was quoted $7765.00 for my move from *******, ** to ***************, ** by Read ********. The charge was $845 for packing my items and $6920.00 for moving the items plus insurance for a 2 BR, 2 BA apartment (few furniture items). He declined seeing pictures of the items. On Tuesday, 1/18/2022, I was told that I need to pay for the move in full, although it still has yet to occur ($6920.00). I was charged for an additional person to back my items on Tuesday (1/18/2022) without my consent. I was also charged an additional $200 over the estimate for packing supplies with no itemization of the supplies. They charged me for 5 hours of work, plus an hour of travel. They only worked 4 hours. This can be verified. I was quoted $845 for packing my apartment, but I ended up paying $1,284.50. The movers wore regular nondescript street clothing and had a rental truck. On Wednesday, 1/19/2022, I sent an email that I wanted to be informed BEFORE any additional charges. I was alone in my apartment with the three male movers. I was afraid that they would damage my items while loading them, so I agreed to charge but requested that it not happen again. On Thursday, 1/20/2022, I called the company because at the last moment my closing date was delayed. I was told that there could be a "small" additional charge. I informed them that I would call back once I decided. When I called back, no one was supposedly available. I didn't receive a call back until Friday, 1/21/2022, and I was informed that my items had already been placed in storage. I did not give authorization. On Monday, 1/24/2022 I received a call and was told that I owed an additional $1194.00, no invoice provided. I have already paid a total of $8,204.5 for a move that hasnt happened. Now I am being told that I owe an additional $1194.00. They wont even tell me where my items are located. There are a number of inconsistencies in the paperwork (no move **** of Lading #, dates).
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karen D

      1 star

      07/06/2024

      I have no clue how this company received an A+ rating. This is by far the worst moving company I have ever dealt with. I hired this company February 2023 to pack and move my house to storage. The packers were great. The movers were terrible. I cannot warn you enough to stay away from them at all costs. The movers were terrible to me and my furniture. I just brought my storage items to my new house, and the damage to my antiques was unbelieve. I just thought it was bad. It was unimaginable as things were pulled from my storage space and loaded on the **Haul truck. I would give this company a zero rating if possible. The items they couldn't hide from me we tried to fill out claim forms on but the hoops you had to go through to have your items covered was not possible with the antiques. Remember this company name AND DO NOT USE THEM if you value any of your furniture.

      Georgia Pack & Load Moving & Storage, Inc. Response

      07/09/2024

      The first thing we would like to do is sincerely apologize to this customer for her bad experience. We are very proud of our A+ rating with the BBB and the reputation we have built over the last ***************************************************************** Georgia. Obviously, we failed miserably with this customer. One of our policies that have helped us become one of the highest rated moving companies is that when something goes bad, we make it right. Ninety eight percent of our moves are damage free, but unfortunately occasionally we do have a bad day. We moved this customer in February of 2023, but this is the first time that we have heard that something went wrong on the move. I checked to see if she had filed a claim and she has not. Now that we know we would like to make it right by repairing any of the damaged items or giving her some money back. Please have this customer contact our office at ************ and request a claim form. Once we receive the completed claim form we will quickly make this right.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.