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Customer Review Ratings
Average of 136 Customer Reviews
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Review fromCara S
Date: 04/26/2025
1 starStay away from this company. Their $50 product ruined a $1500 fire pit table that has withstood severe weather in ******* and ********. We now live in ******** and wanted to protect our table from hail damage. I researched fire pit table covers and decided on one from Covers and All. Within a month of use, the inside of the cover rubbed the powder coating off of our very expensive table in symmetrical spots all the way around the table, so it was obvious that the cover was at fault. It is now embarrassing to look at and is going to be very expensive to repair. We sent pictures and a complaint to customer service, and they ADMITTED their product COULD cause damage to the top of the table. What's the point of buying a cover for hail damage when the cover itself can cause damage to your table? We were quoted $800 to refinish the powder coating on our table and told customer service that any amount they could contribute would be appreciated. Naturally, they refused. The reply from ***** *****, a Customer Escalation Specialist (ha). "Regrettably, we do not cover this in our warranty, as various factors are considered. We are unable to provide assurance concerning product damage. We regret to inform you that we cannot offer further assistance in this matter." ************ does not stand behind their product, do not care about customers, and are only out to make money. Stay away.Review fromroger m
Date: 04/22/2025
3 starsthis company needs to replace fed ex! They have no customer service ... you can call , then play the circle telephone game on their "IVR" prerecorded responses that have no other reason than to make it way harder than needed. That frustration with f@#kup ex. has led to the return of your product if "f@#kup ex'" actually ever delivers the product. I gave a 3 star rating only because of ****, your resolution specialist and his efforts .... If and when it shows up it will be returning to you for the full refund.Have yet to see the product, but most likely be returned unopendReview fromStephen S
Date: 03/31/2025
1 starStephen S
Date: 03/31/2025
Purchased several covers costing more than several hundred dollars. Their covers lasted only 2-3 years. The material literally became hard, brittle & shrunk in size no longer fitting. The material on all of our covers starting failing and spilting after 1 yr. Save your money don't buy. You would be better off using garbage bags.
Covers & All
Date: 04/02/2025
Hello *******, we sincerely apologize for the inconvenience caused. Our goal is always to provide high-quality products to every customer. Upon reviewing your order, we see that you purchased the Cover Fab material, which is specifically designed for shaded or semi-shaded areas and is water-repellent. The material performed accordingly.
As we can see that you are already in touch with our team, they are actively working to address your concern. Your feedback is valuable to us, and we will certainly consider it to improve the overall customer experience.
Review fromMaureen H
Date: 03/31/2025
1 starMaureen H
Date: 03/31/2025
***** this company at all costs! Four months ago, I ordered a so-called top-of-the-line commercial patio cushion cover for $125. After waiting nine weeks with no package or updates, I reached outonly to discover that my order hadnt even started because they were waiting for my approval on a simple drawing of a square. I approved it via their chatbot and received confirmation that it was finally moving into production with a new ticket number.Three weeks later, I called their support team in ***** instead of using the bot, only to find out that nothing had been doneagain, due to the same approval issue. Frustrated, I approved it a second time. Then, I started getting emails about a $90 store credit and was told I needed to log in and pay an additional $36+ *******, after requesting a refund, they just keep sending invoices. I never changed any specifications from my original order, and I absolutely do not want store credit. I have all the emails, billing records, and correspondence to prove it. The fight continues, but I strongly urge others to avoid this companyI fear its just a one-way scam where youll never see your money or your product.Covers & All
Date: 04/02/2025
Hello *******, we sincerely apologize for the inconvenience. We strive to provide efficient service to every customer, and its unfortunate that youve encountered this issue. Rest assured; our team will be reaching out to you soon to resolve your concerns.Review fromChristina T
Date: 03/27/2025
1 starChristina T
Date: 03/27/2025
Terrible, corrupt company. Do yourself a favor and do not order from them. I ordered a custom size sky light cover and they delivered a cover that was 3 inches shorter than the requested size. They would not remake it or accept a return. I even sent photos of the cover next to a measuring tape showing the discrepancy. To no avail.Covers & All
Date: 03/29/2025
Hello *********, we sincerely apologize for the inconvenience caused. We always strive to deliver covers as per the order details and provide the best possible service to our customers. It is unfortunate that you faced this issue, and we truly regret the experience. Rest assured; our team will be reaching out to you soon to address your concerns.Review fromRandy B
Date: 03/24/2025
1 starRandy B
Date: 03/24/2025
Atrocious customer service. Ordered a table cover on Sunday but didnt get the 20% first time customer discount. Monday morning at ****** (less than 24 hrs after order was placed) I contacted customer service but was told order was in production so first time customer discount cant be applied. Really? Someone cant refund 20% to my card? Less about cant and all about wont. This company has zero interest in doing the right thing. It should have been a very simple fix and my review would have been much better. And from the looks at other reviews, this is not a one time occurrence. Buyer beware.Covers & All
Date: 03/27/2025
Hello *****, we're sorry to hear that you were unable to apply the discount to your purchase. Discounts can be applied on the cart page while placing an order. However, in this case, the order has already moved into production, and as per our standard process, we are unable to make any changes or apply discounts at this stage. That said, we truly value your feedback and will certainly take it into account to improve the customer experience.Review fromJa H
Date: 01/12/2025
1 starJa H
Date: 01/12/2025
These people make the customer work way too hard to resolve problems. Cover was cut short and did not fit properly. They want a video which they took 4 days to review then responded wanting more pictures. They have yet to offer a solution. Beware when ordering from these people, stuff not worth the money.Covers & All
Date: 01/16/2025
Hello Ja, we sincerely apologize for the inconvenience caused. Our goal is always to provide covers that meet the ordered dimensions and deliver efficient service to every customer. It is unfortunate that you encountered an issue. As we can see, our team has reached out to you and offered the best possible resolution. If you have any further concerns, please don't hesitate to contact us.Review fromAJ H
Date: 12/30/2024
1 starAJ H
Date: 12/30/2024
The cover backing scratches the stainless stain on the grill. I asked for a refund and they only gave me half of my money back.Covers & All
Date: 01/14/2025
Hello Art, we sincerely apologize for the inconvenience caused. We take pride in providing thousands of covers with a focus on quality and have not encountered such an issue before. That said, we see that our team has offered the best possible resolution. Your feedback is very important to us, and we will ensure it is shared with the relevant team to further enhance the customer experience.Review fromJeff S
Date: 12/28/2024
1 starJeff S
Date: 12/28/2024
The company refused to work with me on an issue where the wrong size was received. There was an error in the ordering software and they would not do anything about it. They have bad reviews where they sell on ****** where many customers have experienced the same bad customer service experience.Covers & All
Date: 01/01/2025
Hello ****, we sincerely apologize for the inconvenience caused. The issue has been escalated internally based on the details you provided. Please rest assured that our team is working to provide the best possible resolution to address your concerns.Review fromKate W
Date: 11/25/2024
1 starKate W
Date: 11/25/2024
DO NOT BUY FROM THEM!!!Worst product, not made correctly, and cannot get returned, refund, nor replacement!!!Wont work as shipped, sent photos showing them this, along with missing chain at bottom, and now ghosted!!!DO NOT BUY; FIND ANOTHER SUPPLIER - this company is in *****.Covers & All
Date: 12/03/2024
Hi *********, we sincerely apologize for the inconvenience caused. Thank you for bringing your concerns to our attention. We understand your frustration and sincerely appreciate your patience during this time. However, we have not yet received the required details from your side to proceed with your request. Kindly provide the necessary information at your earliest convenience, and rest assured that we will prioritize reviewing and addressing your concern promptly.
Please note that, as part of our standard procedure, all requests for replacements or credits must be accompanied by the relevant documentation. Additionally, as an organization, we are committed to maintaining consistency and fairness in the handling of all such requests, and therefore must adhere to established policies throughout the process. We appreciate your understanding and cooperation in this matter.
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