Business ProfileforSimple Floors, Inc.
Additional business information
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.
In BBB's general review of Simple Floors, Inc’s website, an advertised claim(s) was found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising
BBB's requests are based on these specific codes:
The complete BBB Code of Advertising may be viewed online at https://www.bbb.org/code-of-advertising. For reference to the standards in question, please see the specific guidelines below:
1.0: Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
37. “Made in USA” Claims
37.1 “Made in USA” and similar terms used to describe the origin of a product must be truthful and substantiated.
37.2 An advertiser must not express or imply that a product or product line is exclusively “Made in USA” unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no — or negligible — foreign content.
37.3 Advertisers can refer to products that are manufactured with foreign components as “Assembled in USA,” if the product's principal assembly and last substantial transformation was completed in the U.S.
37.4 Qualified “Made in USA” claims, for example, “60% U.S. content,” “Made in U.S. of U.S. and imported parts,” are appropriate for products that are manufactured or have been substantially assembled domestically. However, advertisers must avoid making these claims if a significant amount of assembly or material of the product was not completed in the U.S. Qualified “Made in USA” claims, like unqualified claims, must be truthful and substantiated.
We contacted the firm regarding the specific advertising below.
1. Proudly Made in the USA
2. First-class floor collections at factory-direct pricing
To date the issue has not been resolved.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 3371 Martin Farm Rd, Suwanee, GA 30024-2247
- BBB File Opened:
- 4/1/2008
- Years in Business:
- 18
- Business Started:
- 2/21/2006
- Business Incorporated:
- 2/21/2006
- Type of Entity:
- Corporation
- Alternate Business Name
- Simplefloors.com
- Simple Floors
- Business Management
- Mrs. Bin Liu, CEO
- Mr. Rocky Hazen, Manager of Customer Support
- Mrs. Delia Diaz, Customer Service Representative
- Contact Information
Principal
- Mrs. Bin Liu, CEO
Customer Contact
- Mr. Rocky Hazen, Manager of Customer Support
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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