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ComplaintsforFirst Commerce Credit Union
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This account should not be no two late payment behind it should be off the credit reportBusiness response
03/25/2024
We have thoroughly reviewed Mr. *******s loan information and can confirm that all details have been accurately reported to the credit reporting agencies. Should Mr. ****** have any further inquiries or concerns about his loan, he is welcome to reach out to our collections department for assistance.Initial Complaint
09/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This business has not earned my trust. It has been less than a year and I have experienced multiple problems while dealing with my loan account. I started an auto loan with the bank less than 1 year ago. During this time, I have been charged for auto insurance when I already had it & it took multiple times but I finally had that removed from my loan statement; I had to speak to multiple people, some locally and some over the phone with corporate or a senior level manager. Now last week, I receive a call stating that my car title has been lost; I wondered how that is possible when everything is scanned in & filed; so now I have to deal with the state for a request of copy of auto title. Not to mention, every time I call this business I have to deal with an automated phone service, and when I do finally reach someone they say they are having problems with their phone & internet services. So unprofessional; I don't feel my auto loan will be secure there through full term.Business response
10/07/2021
Consumer Response /* (450, 9, 2021/09/28) */ I do have an update, I received a letter in the mail for request of auto title information to assist in recovering the stated lost title on their end ; I was working on sending it in when I just received a call today from the company stating that my file is, all of a sudden, now in order and that the title was located & is showing the correct lien holder information. Thank you for your assistance. **************
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.