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Business Profile

Funeral Related Services

Legacy Assurance, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I meet with the representative on the Aug 31st and signed up for a life insurance policy. The agent assured me that no money would be taken from my account. He said it would be deferred. I told him I was on SSI and could not afford a premium. I called him on Sept 1st and told him I noticed a charge from my bank and he "made some phone calls" and called me back and assured me it would be returned to my bank account on Monday. It is now Wednesday and no refund was made. I have tried calling the agent and texting him and he keeps telling me he is busy and will call me,but never does . I even asked for a supervisor number and he won't respond. I would like my money back and I would like to cancel my membership!

    Business Response

    Date: 09/12/2024

    Good Afternoon Ms. ******,

    Thank you for letting us know of your situation. We are here to help. We see the requested refund amount is $90. The membership fee is $4 per month. We would like to reconcile this with you. We will have someone reach out to you soon.

    Thank you,

    Everlasting Legacy

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transactions date: 7/15/24. Amount disputing including Bank fees 4.00 assessed by Legacy Assurance, overdraft fee assessed by financial institution 27.50 and assessed NSF fee for 27.50 totaling 49.00. charged for a ****** **** ********* which I believe to be filed by false individuals . Reported by financial institution Bank statement for July 2024.

    Business Response

    Date: 08/28/2024

    I have called ***** ********* to resolve the issue @ ###-###-####. I left a voicemail for him to call me at ###-###-#### so that I can resolve this issue.

    Business Response

    Date: 08/28/2024

    I have called ***** ********* to resolve the issue @ ###-###-####. I left a voicemail for him to call me at ###-###-#### so that I can resolve this issue.

  • Initial Complaint

    Date:07/25/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have monthly bank payments of $99.63 for ****** **** ********* and $4.00 Legacy (a subsidiary of ****** ****) since October 2022.   We did not request  or subscribe to either policy.  My wife called ###-###-#### ****** **** customer service and ###-###-#### Legacy Assurance and they confirmed that there are no policies for either myself or my wife.    We have contacted the ****** **** Accounting Department and they also have no record of an account and will not confirm receiving payment without our full banking information. Legacy Assurance will also not confirm payment without the banking information. Given the suspect nature of these companies. We are unwilling to provide full banking account information. ****** **** Accounting claims that they cannot search by last 4 digits of banking account or by banking institution.

    Business Response

    Date: 07/25/2024

    We have emailed Mr. ******** to get more information to look up the transaction. We suggested that if he is uncomfortable giving banking information, to file a bank dispute and that we are here to help get this resolved.

    Customer Answer

    Date: 08/13/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my insurance policy with Legacy Assurance LLC over 3 years ago. They are still debiting my account for $4.00. I tried several times to contact them but the number keeps changing. I was given 3 different phone numbers ###-###-####, (**** ******** and ###-###-#### to try to contact their agency. I was told the company changed their name to Everlasting legacy. I just want my money refunded to my account

    Business Response

    Date: 06/18/2024

    I have reached out to Ms. ****** ****** and asked her to give us a call. The call was forwarded to voicemail but I left a detailed message for her to call us back.

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been paying $**** a month for almost *yrs. I've tried calling and the call doesn't connect. Their webpage is down. I can't get ahold of anyone yet the money keeps coming out of my account. I don't even know if I still have a policy with them anymore cause I can't talk to anyone.

    Business Response

    Date: 05/29/2024

    We have tried to make contact with the client twice to explain and offer assistance. I have left detailed voicemail for her to give us a call back. I have also cancelled her membership.

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Legacy Assurance has been withdrawing a $4.00 charge monthly from my checking account from a life insurance policy I had with Senior Legacy that I have already cancelled in March, 2024. I don't know why this money keeps coming out of my account.

    Business Response

    Date: 05/29/2024

    We have contacted the customer and left a detailed voicemail for her to give us a call back for further assistance. Her membership is currently cancelled.

    Customer Answer

    Date: 05/29/2024

    Issue resolved and my checking account has been refunded. 

  • Initial Complaint

    Date:12/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom and I are being charged $4.00 each that was associated with a insurance policy that was cancelled right after she signed up for it. Then mine was cancelled approx. one to two weeks ago( not exact on the date). First, my mom was charged and I had no idea what it was and I called Legacy. They said there would cancel the monthly charge, but when I asked to get a refund, it wasn't possible. Then I noticed there is a second charge of $4.00 from same place. We were not happy with this situation and want it remedied immediately.

    Business Response

    Date: 12/06/2023

    Thank you for reaching out to Legacy Assurance. I am so sorry that this has happened, and I look forward to speaking with you to try and resolve this matter. 

    Customer Answer

    Date: 12/06/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Legacy was wonderful and prompt about reaching out and resolving the issue. 

    Sincerely,

    ****** *** ******* ********

  • Initial Complaint

    Date:11/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some sort of scam funeral negotiation product my Mom was signed up for while in a hospital. I have complete POA over her affairs and they refuse to cancel unless they speak to her and she is non verbal and dying. They keep hitting up her bank account.

    Business Response

    Date: 12/06/2023

    Thank you for reaching out to Legacy Assurance. I apologize for any missed communication from our end. I will try and reach out today to get this matter resolved. Thank you. 

    Customer Answer

    Date: 12/20/2023


    Complaint: ********

    I am rejecting this response because: Our outside insurance company was able to get it cancelled on our behalf. I would appreciate a refund.

    Sincerely,

    ***** ********

    Business Response

    Date: 12/20/2023

    We will need to speak to her so we can fix this matter. We are sorry for any inconvenience this may have caused but we must speak with POA to resolve this matter. Please have them call us at ************* 

    Customer Answer

    Date: 01/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only because it was cancelled. I am however appalled that they refused to accept the Power of Attorney when attempting to discuss all this earlier.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My house burned down * ***** *** *** * **** ***** ** **** ** ********* I lost all of the paperwork. I need copies of everything and I also want to know if I can withdraw some of the money..

    Business Response

    Date: 11/27/2023

    Good Afternoon Ms. *******, 

    Legacy Assurance will be contacting you tto provide you with the desired paperwork and discuss what options you have. 

     

    Thank you, 

    Legacy Assurance 

  • Initial Complaint

    Date:09/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep billing me and I never agreed to a membership. I do t need anyone to speak on my behalf at a funeral. Why would I pay someone to do.

    Business Response

    Date: 09/22/2023

    Thank you for reaching out to Legacy Assurance. The membership has been cancelled per recording with our home office on *********. The original authorization for this membership has been submitted for your review. 

     

    Thank you, 

    Legacy Assurance 

Legacy Assurance, LLC. is NOT a BBB Accredited Business.

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