ComplaintsforSinclair Telecommunications
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Per the ***** website instructions, I contacted ***** support to cancel my subscription and receive a prorated refund for the unused portion of the month. I did that on ********, 2022 but haven't gotten a confirmation or the refund from them. I have contacted them several time since the initial email but still no response. In the meantime I was charged the monthly subscription fee without my authorization on *****Business response
08/19/2022
Business Response /* (1000, 8, 2022/06/08) */ We apologize for any inconvenience you have experienced while using our products and/or services. We believe, your refund and/or service cancellation has been processed but require your user name in order to confirm. As we do not maintain any personal information about our subscribers other than the email address they used to create an account. If a refund and/or service cancellation has not been processed, we will be happy to look into it. Please contact us directly at **********************. *************** strives to provide great customer services. Our customer support team is working hard to resolve any inquiries. Please accept our sincerest apologies. Best regards, **************Initial Complaint
04/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On April *** 2022 I signed up for a Sim card, mobile phone #, and 2 status transactions (when I only meant to sign up for 1 status transaction) under order #'s: ****** SIM card and Mobile Phone # (I was not provided a cost or receipt for this order number), ****** ($12.49), ****** ($49.99/month), ****** ($24.99/month), ****** ($24.99). I want them to refund my money, but doubt that will happen. The website for this service is very confusing. You cannot make your choices and enter them under one transaction number. You have to enter multiple transactions in multiple places, and you end up with more transactions than you wanted. The live chat does not respond to you (either by chat or by email). Neither does anyone respond to emails sent to their email address. There is no one to talk to you, so you can obtain a refund. And you cannot delete your credit card information from their system. So I had to cancel my credit card instead. There is no contact phone or address information on their main site for Volta Wireless. You have to search for an address in their Sinclair Telecommunications LLC information, Terms of Use, Arbitration. I believe this to be a fraudulent company and want to warn people about them.Business response
08/24/2022
Business Response /* (1000, 12, 2022/05/27) */ Dear Customer, We apologize for any inconvenience you experienced while using our products and/or services. We believe we have already processed a refund but require your user name in order to confirm. As we do not maintain any personal information about our subscribers, other than the email address with which they subscribe. If we have not processed a refund, we will be happy to look into it. Please contact us directly at *********************** Sinclair Telecommunications strives to provide great customer services. Our customer support team is working hard to resolve any inquiries. Please accept our sincerest apologies. Best regards, Sinclair Telecommunications Consumer Response /* (3000, 14, 2022/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per my bank, they have not received a refund to my account from Sinclair Telecommunications or VoltaWireless. Instead I have been getting a lot of promises to refund, AND attempts to charge my bank account again and again for monthly reoccurring charges. I consider VoltaWireless and Sinclair Telecommunications to be liars. Business Response /* (4000, 18, 2022/06/08) */ Dear Customer, This matter has been settled with the customer. To ensure transparency, we contacted the customer by phone to confirm the details of the outcome were as agreed. Sincerely, Sinclair Telecommunications
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Contact Information
Business hours
Today,9:00 AM - 9:00 PM
| MMonday | 9:00 AM - 9:00 PM |
|---|---|
| TTuesday | 9:00 AM - 9:00 PM |
| WWednesday | 9:00 AM - 9:00 PM |
| ThThursday | 9:00 AM - 9:00 PM |
| FFriday | 9:00 AM - 9:00 PM |
| SaSaturday | 9:00 AM - 9:00 PM |
| SuSunday | 9:00 AM - 9:00 PM |
Customer Complaints Summary
15 total complaints in the last 3 years.
0 complaints closed in the last 12 months.