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Business Profile

Furniture Stores

Turner's Budget Furniture Outl

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several years ago I purchased a recliner from Turner's Furniture in Tifton, Ga. Shortly after it was delivered the arms broke loose inside the fabric. I also bought extended warranty on this recliner. I reported the damage and a tech came out and looked at it and took pictures. But I never heard anything from them. So it slipped my mind until recently whenever I saw a Turner' s commercial on TV with the ******* ********* So I sent them a message and once again they sent a tech out to take pictures. Well today they called and said that they would repair it for $375. I feel that this is wrong since it was initially reported shortly after purchase. They are the ones that dropped the ball.

    Business Response

    Date: 11/06/2024

    To whom it may concern,

    We recently received a call from Ms. ****** on a complaint with a recliner she purchased from us. At the time of her call, she was unable to tell us the manufacturer of the piece she was having an issue with. This was important because she's made different purchases with us in the past. We were trying to determine which piece it was to determine if it was still under warranty. Out of courtesy to her as our customer, we sent one of our Service Tech's to her home free of charge (the fee is normally $69.95). Once there we discovered that the problem she was having was with a **** *** recliner she purchased from us in January, 2020 (see attachment - **** ****** Invoice). The invoice, which contains her signature, shows that she did not purchase the extended warranty at the time of purchase.

    I've also included an attachment of our Customer Query which lists each time we've opened a ticket for a customer. On the attachment labeled, **** ****** *** * **** ***, you will see that after the delivery of the recliner, the first service call we performed on this piece was on Nov. 1st of this month. If we had visited her home regarding this piece, there would be an entry that included the description of her furniture and the code "SER" in the column under "Type" along with the date beside it.

    Additionally, I've included an attachment labeled **** ****** * *** - Other pieces, which shows that we did visit Ms. ******'s home on a visit on a different piece by a different manufacturer back in July of 2023. She's possibly confusing this service visit with the piece in question.

    We value Ms. ****** as a customer. Since the piece has been in her home for four years, and since it's not under any warranty, we will be happy repair the recliner for the cost of the parts and waive any additional fees.

    Sincerely,
    Matt S****** **** ******* ******* ********* ************ ****** *** ******** ****** ***  ******* *** *****

    Customer Answer

    Date: 11/06/2024


    Complaint* ********

    I am rejecting this response because: The issue was reported while it was still under warranty.  But after inspection, I never heard from them again. Sure they said that it would be repaired but only with a $375 charge. If costs that much I'll put that money towards a new one. In my opinion $50 would be a reasonable charge for a problem that was reported during the warranty period.
    Sincerely,

    ******* ******

Turner's Budget Furniture Outl is NOT a BBB Accredited Business.

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