Complaintsfor1st Franklin Financial Corporation

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Initial Complaint
07/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I reviewed my consumer report and informed your agency on May 15, 2024 about the items I disputed. Despite this, the issue remains unresolved in a manner that is fair and equitable to me as required by the ***** I sent a notice to your agency, including a FTC Identity Theft Report, and also filed a complaint with the Consumer Financial ***************** CFPB. I explained the violations your agency committed under the ***** while informing your agency of the fact that these items were reported without my expressed, written consent. This leads to way of identity theft, which leads to a violation of the civil liability section of the ***** as I informed you in the previous notice, which I have attached once more again for your record!1ST FRANKLIN ************
Business response
07/25/2024
Please see the attached response.
Initial Complaint
07/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im along time customer of this company and have done business with them for about 10 years. I have referred several people to this company including my husband whos had an account for 4 years now. There is a new employee there that has the nastiest attitude. This lady calls me for payment at 8am and Ive asked before to be setup on auto pay. I have two small children and asked for them to not be woke up at the crack of ****. Ive always paid my bill, theres never been a problem collecting money from me after all of this time. I pay my bill and my ************************* every month. I asked for management and the lady told me there is no manager at that location. *** asked to hold for ***** because she knows me and she told me no I cant hold. *** emailed ***** and have not heard from her either on this matter. Its been about a week and I cant get in touch with anyone to pay my bill due to me not wanting to call and speak to this rude lady. I would love for the owner or someone in charge to give me a call.
Business response
07/19/2024
Please see the attached response.
Initial Complaint
07/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tried to get secured collateral loan using my vehicle appraised at 4800. Ask for 2000 was told in denial collateral was not enough for loan and my income wasnt either which I make 3400 a month verified to office. Ladies in office extremely short and rude when called to check on application then the branch untruthfully denied my application
Business response
07/11/2024
Please see the attached response.
Customer response
07/11/2024

Complaint: 21947121

I am rejecting this response because: I have denial letter mentioning nothing of credit history just that collateral was not worth loan which it is and that income was insufficient which it was not.

Sincerely,

*********************
Business response
07/15/2024
Please see the attached response.
Customer response
07/15/2024

Complaint: 21947121

I am rejecting this response because: when I spoke to ***** on 7/12 she continued to tell me that my denial was due to my credit history not what was falsely stated in my denial letter she also stated they use kpower to come up with vehicle value I looked up my car on kpower and found it to be within the value of the loan I requested therefore 1st Franklin untruthfully denied my loan application.

Sincerely,

*********************
Business response
07/19/2024
Please see the attached response.
Customer response
07/19/2024

Complaint: 21947121

I am rejecting this response because: 1st Franklin still lied about my denial in my denial letter which is falsifying a document in order to deny my loan so in order to resolve this issue I want loan approved as it should have been to begin with.

Sincerely,

*********************
Initial Complaint
06/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter from IRS that my personal information had been comprised. I immediately checked my credit report and noticed an inquiry from 1st Franklin Financial which I have never applied and authorized them to pull my credit report nor have I ever had an account with them. When I reached out to them on 6/17/2024 at ************, they did not confirm any information and told me to find a near by branch and take a police report. This is extremely poor customer service especially being that they did could not verify my information. I am looking to get this fraudulent activity on my credit report resolved immediately.
Business response
06/20/2024
Please see the attached response.
Initial Complaint
06/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company refused to take my payments for a loan I received from them by mail that was deposited into mine and my wifes account. They locked my online account that was wife used to pay for the loan each month. I had no job at the time and I still dont so they let my wife call and pay every month. They suddenly stopped and told me I had to come in, we do not live any where near there any more and the manger is so rude that I will not be put down by him any longer, why is my credit suffering because they kept refusing payments stating that this is a new protocol. If this is true why didnt they mail letters out or take payments from my wife. We never paid late until they refused our payments! We have other loan companies that dont treat people this way! They talked to me and my wife like dogs and said the only way Ill take your payment is to come in! So why have internet pay and why take payments by phone from my wife for over a year!!! They should be shut down ! I refuse to be talked to or treated this way! They harass me every day after I told them not to call me! Ill be ready to see them in court with phone calls recorded!
Business response
06/20/2024
Please see the attached response.
Customer response
06/20/2024

Complaint: 21863612

I am rejecting this response because: This is not true statements.
The manager is lying about this and he will do anything to cover hisself. I have the recorded phone calls. I look forward to seeing them in court!
Sincerely,

***********************
Business response
06/26/2024
Please see the attached response.
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have written to this company many, many times to stop harrassing me with all their literature and junk mail, however, I continue receiving mailings. I have asked that my address and name be removed off mailing list, but it has not been removed. In last letter, I advised I would file a complaint if I received another letter and I have as of today.
Business response
06/20/2024
Please see the attached response.
Customer response
06/20/2024

Complaint: 21859800

I am rejecting this response because: I returned the material which had my name and address on material and 8 weeks to be removed is unexceptable. I made my request to be removed in 2023, but yet you continue with your mailings.

Sincerely,

*****************************
Business response
06/26/2024
Please see the attached response.
Customer response
06/29/2024

Complaint: 21859800

I am rejecting this response because: once again, I made several requests over one year ago. I want my name AND ADDRESS REMOVE FROM YOUR MAILING LIST TODAY NOT 8 WEEKS FROM YOUR DATED LETTER. If my requests were honored over a year ago this complaint would not have been made.

Thank you,

*****************************
Initial Complaint
06/06/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this **** with charter communications, I do not have contract with 1ST FRANKLIN, they did not provide me with the original contract as i requested.
Business response
06/10/2024
Please see the attached response.
Customer response
06/10/2024

Complaint: 21811242

I am rejecting this response because:

Sincerely,

***********************
Business response
06/11/2024
Please see the attached response.
Initial Complaint
05/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company refused to take my payments for a loan I received from them. They locked my online account from the moment I created it. I managed to get it unlocked for one payment. They constantly withdrew from my account on the day before I received my paycheck resulting in the payment to be returned, and they refused to except a debit card payment, which would have resulted in on-time payments.
Business response
05/13/2024
Please see the attached response.
Initial Complaint
05/07/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an order to show up for court on February 9, 2024. 1st Franklin Financial had a fraudulent contract that was signed by a third party business whom lied to their company stating that I purchased a product/ device in which I never agreed to nor signed. I explained this to the courts and the Manager committed perjury in court stating that I had received a copy of the contract prior to the court date. That was the untruth. I never saw the contract nor signed it prior to the notice of service. The contract was initiated December 2021 and the company manager of Pure Air in *************, SC forged my signature electronically and emailed it to 1st Franklin Financial unbeknownst to me. They had a charge for over $3,400 on the bill for a display vacuum that was shown in a demonstration. No agreement nor contracts were initiate on 12/12/2021 when I the demonstration took place, so how is it a contract was initiated in my name under the wrong address and no drivers license nor last for digits of my social security number on the contract to verify it was me? The contract was initiated fraudulently by the manager of Pure Air! The manager of 1st Franklin Financial stated in court that they had several complaints with previous customers regarding the same matter but those cases were thrown out and mine wasnt! Its an act of fraud, discriminatory and malfeasance to bind a contract that was never signed. I explained on numerous times to 1st Franklin Financial that I did not sign nor have a contract with a vendor name Pure Air. I notice a bill on my credit file and started paying on the bill so that I did not receive a default on my credit file. I have reached out to consumer affairs and the ************************ and a copy of this will also be given to the ************************ and the ****** of ********* General. This business is binding innocent people in contract agreements they know nothing about and call harassing and bullying people into payment agreements.
Business response
05/13/2024
Please see the attached response.
Customer response
05/13/2024

Complaint: 21680953

I am rejecting this response because: My signature was fraudulently produced on a record that I did not create which is a federal violation. The magistrate judge did not ask me to return a vacuum to reduce cost, that's a lie. She stated I could return it if I did not want to keep it and still mandated payment. The judgment was unfair and malfeasance based on the fact that Pure Air and 1st Franklin were notified by me of the fraudulent contract and coerced me to pay something knowing that I did not produce nor sign nor agree to any terms non whatsoever!. I have paid nearly $3,000 for an unopperable device, so why would I pay an additional $2,000 which totals $5,000 on something I never agreed to and 1st Franklin will only fix and resale the device due to GREED? This is absurd and my complaint has went further than BBB. I have notified the ************************* SC ***************** *********************** and ****** of ********** General, Consumer Affairs ******; to include filed a complaint of my Civil Rights being violated.

Sincerely,

***************************
Business response
05/16/2024
Please see the attached response.
Initial Complaint
04/30/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this **** with charter communications, I do not have contract with 1ST FRANKLIN, they did not provide me with the original contract as i requested.
Business response
05/03/2024
Please see the attached response.
Customer response
05/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Anbrosia Hamright

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