Business ProfileforWater Savers, LLC

Water Savers, LLC, performed leak detection services on 1/12/2022 at my home. At its website https://watersaversatlanta.com/ and subsequent email communications, they stated it stands behind its work 100%. Water Savers diagnosed a slab leak and provided an estimate of $4,942.60 to fix it. Contrary to Water Savers 1/12 slab leak diagnosis, a second opinion by ************************** of ******* affirmed on 1/24 that the only source of water leak at my property was the malfunction of two toilets causing high water bills. A quick fix on 1/26, the fill valve on master ***************** on two toilets stopped the leak for $99 materials/labor. A third opinion by Gwinnett County Water Resources concurred, on two occasions, that there are no leaks detected at my property first by GWRs technician on 1/31 and GWRs water specialist on 2/3. Based on the 2nd and 3rd opinions by other leak detection professionals, I find Water Savers actions to be misrepresented & deceptive practices. Had I moved forward with the repairs, I would have wasted $4,942.60 not to mention the disruption to my home during unnecessary and unjustified work.I have attempted to resolve this dispute via emails, certified letters and having Water Savers return to my property on 1/28 for a reassessment. On 1/28 and again on 2/17/2022 they continue to stand firm in the first diagnosis of 1/12/2022. Full supporting documentation is available upon request including as communication efforts on 1/24, 1/25, 1/27, 2/1, 2/2, 2/14, 2/17, and 2/25/2022 to resolve this dispute. Water Savers remains unwilling to stand by its workmanship and unwilling to refund a fair and equitable portion of the $1,019.77 paid in good faith by me to Water Savers for leak detection services which has since been proven to be a misdiagnosis. Gwinnett Water Resources (twice) and American Leak Detection confirm there is no leak at my property.