We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Southern Trails R. V. Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the **** I arrived at South Trails Resort. I have reservation she asked me was I a local residence. I told her I was local residence but I have been traveling all over in my RV. But I do have a physical address in *** She told me that wouldnt be no problem so I arrived. Upon signing all the paperwork and paying my first deposit of $440.00. She asked me for my ID. And it had a local address. She got very rude and told me I had one month to stay there and I had to get out. I told her no thank you can just give me my money back on my card and I will leave now. She explained to me that she did not know how to give me my money back. I had ask her for my my money back again. Ask for a Manager who will be able to gave me my money back. And she said she did not no how to put the money back on my card. I"m still disputing it towards the bank and the south Trail. I would like for the BBB To step in to see what is the issue with South trail. I think they are discriminating against me. And keep my money. I was treated very rudely and disrespected. Here it now Thursday and I still have not received my money back. of $440.00. When I left immediately I should have gotten a refund Immediately. I did not say on there property I left immediately and when to another campground by the Name of ********* RV park. And I can also provide my proper receipts for this case.

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 11, 2022/10/14) */ ************************************************************************************************************************ Mr. ******* You were advised to contact your bank for a refund, as we don't have any way to reverse the transaction. I spoke with **** ****** today and she said that your bank had refunded your money. I was very happy to hear that, we are not habit of keeping anyone's money. Thank you, Southern Trails

Southern Trails R. V. Resort is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.