Complaints

This profile includes complaints for Infiniti of South Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Infiniti of South Atlanta

  4201 Jonesboro Road Union City, GA 30291

• 

  Infiniti of South Atlanta

  4201 Jonesboro Rd Union City, GA 30291-5125

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 2019 infinity Q70, in November 2024. I live in ********* ******** [*****] After purchasing the vehicle on November 1, 2024. I returned to ******** for approximately one week. Upon my return I pick the vehicle up from the dealer. I asked the sales person, Mr. ******** if everyone thing was ok with the vehicle,. He assured me everything was fine. After driving the vehicle for several days. I was unable to connect my cell phone to the bluetooth. I called Mr. ******* and informed him of the issue, He advised to bring the vehicle in and he would have someone look at it and assist me. In route to the dealership I noticed there was an issue with the Air conditioning and defrost unit. I advised the technician of the issue. I told him I was not sure if it was the car, or if it was due to my not being familiar with the functionality of the car. He checked and stated there was nothing wrong. Upon returning home ********* and attempting to get the car inspected at an Infinity dealership, I was told, the previous owner had complained of an issue with the Air conditioning / defrost unit. The issue was not resolved. I was never informed of this and the issue was not repaired. This issue was reported to the dealership within the 30 Day Lemon Law requirement. Additionally, I was sold a warrantee protection plan. I feel I was lead to believe the warranty plan was an Infinity protection plan. I asked if I could take the vehicle to any infinity dealership. I was told I could, However, I could but It was not infinity warranty. There is a difference. This was also disclosed to me while at the dealership in ********. When I called the South Atlanta infinity dealership to cancel the warrantee plan. I asked why I was not told the aforementioned, I was told infinity protection plans are more expensive. I found that to be misleading and should have been disclosed to me.

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to Infiniti last Monday, and spoke with a guy, named *****. He informed me that my engine had went out, and I informed him that I had a warranty. He messaged me back and stated that ******************, stated that they had to remove the engine and then disassemble it, and then they would come out, and determine if they would approve the claim. I was told that the warranty would cover this. I was told today that I would have to pay *******, to have the engine removed,and then the warranty company would install the engine. I'm a Black woman and I feel like he's lying and he's discriminated me.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the 2011 Lexus 10-24-23 the air conditioner wasn't working and the Car *************************** assured me it would be repaired. They gave me a renter car and kept my car for 2 week while waiting I called and was not able to get in touch with ***** are anyone else who could help in parts. I drove many miles to get some answer. When I arrive ***** said the part have not arrived. So I told him to give me my Lexus I bought and take the rental car back. They park my Lexus around a lot of tree and my Lexus was cover with leaves etc. They treated it like thrash. ***** had to wash it before returning it to me.he gave me a card and told me to give him a call if I did not here from him and I did not. to this day still have not heard from him. The number was invalid.I have text messages as my proof of trying to get my car repair. Starting with Oct. 25 2023, next texts was Nov 10, 2023 Dec. 22 2023 Jan. 5, 2024 Jan. 16, 2024 Feb 5, 2023 March 19, 2024.I talk with the ******* he said he was the manager in Feb, 2024 and would be getting in touch in never heard back.Then I spoke with *** in May 8, 2024 *** had the General Manager to call me and he stated that he was not going to fix my car because they tried to contact me and the thirty days is up .He was very ruled.I truly believe this was done intentional avoiding me not excepting my calls not returning my calls.they had no intention of fixing my car. I will be sending my text message through my email address to show my evidence as proof. their will be eight pages of text messages. I hope no one else have to experience this kind of treatment after purchasing a vehicle.I would love to have it resolve by repairing my air conditioner as promise Thanks ***********************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/3/23 I took my vehicles in to Infiniti of South Atlanta because the engine came on. They performed a diagnostic and said I needed to have the **** RGI Harness and Injector relay replaced which cost $7,266.46. Later on December 29,2023 the engine light came back on and I took the car back to Infiniti. I explained the light was on and the vehicle was driving rough again. They performed another diagnostic and said the injectors needed to be replaced. Initially they said one needed to be replaced. However, they said after replacing one injector the engine light returned so they said all of the injectors needed to be replaced and the cost would be $3,500. After paying to have the injectors replaced, the engine light came on again. I took the vehicle back to Infiniti. They performed another diagnostic and said the spark plugs needed to be replaced. We have asked multiple times why are we having to continue to bring the vehicle back for the same reason we brought it in initially in July. I paid $458.95 to have the spark plugs replaced. I also asked why they did not noticed that previously being they have taken the car apart multiple times. Only to be told it was due to the mileage. I feel like Infiniti has taken advantage of me. I believe the issues that I have are a result of something that was not done properly initially. Not once has anyone tried to work with me. What is the point of the repairs being under warranty?

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a dedicated customer of ****************************************************************** since 2007, I find it necessary to share my recent disappointing experience. I have been a loyal customer consistently relying on their services for my JX35. During my last service appointment, I brought my vehicle in due to unusual winding and clicking noises from the rear when in reverse. To my surprise, I was informed of a rear end differential separation from the transfer case. This raises a fundamental question: why was this not identified sooner?Adding to my concerns, my vehicle was under a manufacturing warranty with a CVT transmission recall. Despite qualifying for a new transmission, the dealership replaced it with a remanufactured one, a decision unbeknownst to me.The dealership claims to conduct a 360-view inspection during every service appointment, yet a significant issue like this went unnoticed. As a long-time customer, I expected a thorough examination of my vehicle's condition *** transparent communication. This oversight not only impacts my trust in the dealership's inspection process but also raises concerns about the overall quality of service.I believe it is essential for customers to be informed about significant issues and decisions, especially when covered under warranties.While my customer service technician has consistently provided excellent support, the dealership's failure to detect a critical issue leaves me questioning the effectiveness of their inspection procedures and transparency. As a customer since 2007, I believe this experience deserves attention and raises important considerations for future service engagements.I hope this feedback prompts a review of the inspection protocols to prevent such oversights and provide a more reliable and customer-focused experience in the future. It is crucial for long-term customers like myself to feel confident in the reliability of the dealership's service.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Infinity QX50 to Infinity Marietta on Feb 8 for regular maintenance which included oil and filter change with tire rotation. There were no problems with the performance. An inspection was performed and the only recommendation was to replace a filter which was in the yellow. I drove the car twice after picking it up from the dealership. The car stopped picking up speed and the check engine light came on. I drove the car to the closest dealership which was Infinity of South Atlanta. I informed the service rep that the care was just inspected and there were no issues. He said he would perform a diagnostic test for 179 and let me know what is wrong. I received a text with a $954 charge to repair the transmission and laundry list of other problems which I declined. I asked the service rep if I could drive the care back to Infinity Marietta thinking something went wrong. He advised me not to and said that it was just a coincidence that I am having problems with the transmission. I gave him verbal permission to perform the repair which was listed as $954. Once the work was completed and I returned to pick the car up and was told the cost was over $3000. I was told the $954 was for the labor only. The service rep did not inform me it would cost more than $3000 before repairing my car.

  Business Response

  Date: 03/01/2023

  BBB,

      ************* approved the repairs via phone call.  When she arrived she explained that she was told that it would be around $900.00 repair her car.  *** service advisor and service manager both explained to her that she was quoted a total of $3,000.00 for the repair and that the $900.00 that she remembers was just for the parts because the advisor itemized both the parts and the labor while on the phone with her.  In the end the service manager costed the bill down to $1,724.00 in order to satisfy ************ for the confusion.  Please note that ************* was not quoted $900.00 to repair the car.  She was originally quoted $3,000.00 which was the correct amount and then we discounted the repair to try and satisfy her confusion and make her happy.  This is all that will be done with this case and Infiniti of South Atlanta considers this case closed.  

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings to whom this concerns. I purchased a car from this dealership back in June of 2021. I paid $3600 for an extended warranty at the time of my purchase. Unfortunately my car was stolen in October of 2022. I am due a refund of $1953.26 from cancelling the contract. I have been diligent with sending all necessary docs and keeping up with my records concerning this issue. I have had to call several departments within ****** services to find that my statement credit was finally received on 12/11/22. This means that the dealership has been credited from the warranty company. I have yet to receive this payment myself which is why I have to contact BBB for assistance. *** exhausted a lot of my time and energy to get something that is owed to me. ****** received their money from my loan in a timely fashion. Is it too much for me to ask for the same in return? This ordeal has yet to be resolved and we are approaching a new year. I am tired of getting the run around from this dealership. I need your help. Please contact me with any further questions or concerns should you have any. Thanks in advance for your assistance.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my vehicle in for service on Saturday November 19, 2022 for service. Advised them that my car was making a warping noise on the front left passenger side. Once we drove around the service advisor said yes it looks like its from the front passenger side. Took it to the back to the tech and came back later and said the tech recommends changing both, i then replied does it need both because its just coming from one side and then the Advisor said well yeah it need s both. I said ok not sure about that but ok. The advisor came back later and said well God must be on your side because its only one in. You can change the one on the front passenger side and wait for the other one to come in if the front left passenger side doesn't fix it, I said ok go ahead. About 1hr - 1 30min later my car was finished and no warping noise was detected and the advisor said it must have been the front left passenger side. He also said he will call in about a couple of days to make sure which he never did. The problem is they charge me over $400 for labor which only took them about 1hr-1:30hr to complete form the time i gave the approval to fix the wheel bearing to the time they finished the vehicle and gave me the keys and their labor charges are only a little over $100.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was leasing a 2019 Infiniti QX60 and the lease ends on 09/19/22. I had the inspection done as required by Infiniti ******* Services and turned the car in to Infiniti of South Atlanta on September 3, 2022. I was told that the Lease person was not in so the person I talked to, ****, took my keys and looked at my car to make sure nothing was wrong with it and told me that I would receive paperwork via email on Monday to sign and send back. When I didn't get any paperwork I called and was transferred to Mark, who didn't answer so I left a message. Tuesday afternoon I still had not heard from anyone so I called again. She told me she would have ***** call me. Today is Thursday and I still have not heard from anyone so I called again. She transferred me to the "sales manager" and it went to VM so I left another message. I did call Infiniti ******* Services and gave them my information, but she said they have not received anything from the dealership yet.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife brought her car in to the Infiniti Dealership of South ******, with an airbag alarm on the dashboard. We go there regularly to get her QX-30 serviced and usually get good service. This error alarm was particularly concerning since we don't want the airbag to go off while she's driving. We left the car on 8/15 for diagnosis. Over the course of TWO WEEKS we called and called and called trying to find out what's the status of the car. Finally I go down there and talk to some *******************. In about 5min we were able to walk through the issue, find the clock spring recall, which he refused to perform saying it had been done once already. He was not polite. He was not apologetic, and he raised his voice. Even if the recall had been performed in the past, it clearly needed to be done again and they owe my wife an apology for making us chase them for two weeks to get the car back.