Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been hearing noises from the engine of my 2016 Kia ****** for a while now. However, every time I would bring the car into the Kia *********** I would be told that the noise was normal or something small. Recently, Ive had my check engine light come on, and my engine lock up and drive extremely rough. This is when I decided to bring my car back into **** The closest Kia ****** to me (********** in ***********, **) relayed to me that they would not be able to have my car looked at until November 22, which was very bad for me as I am a college student who lives off-campus and relies on my vehicle heavily. I decided to call around to other locations. One of the first locations that I decided to call was Langdale Kia, the next closest location to me (still about a 2-hour drive away). When I called, I was told there was a line; however, I would definitely be able to have my car looked at in about a week. Because this was a better option for me, I had my car towed to the location.And it arrived on October 16th. Upon the cars arrival, I called once again, and I was told my car would have been looked at by the end of the week on October 20th. Today is now November 7th, and although I have called several times, I have still been unable to receive any update regarding the status of my car, nor have I received any rental or loaner vehicle. This has been very troubling for me as I have been without any class transportation and have relied on Uber and Lyft, which is becoming very expensive.

  

  Business Response

  Date: 11/08/2023

  Thank you for your correspondence.

  We have been in touch with this customer on numerous occasions.  The customer is aware that we need to follow the processes that *** requires. In addition, customer is ****** of the incredible backlog of engines all *** dealerships are dealing with. Unfortunately we also have had issues with our technicians falling ill and requiring time off.  This vehicle will be diagnosed this week and hope to have an answer  from ***  soon.  Hopefully they will accept this under full warranty so customer does not have to pay an expensive repair..  

  Again, we have been in contact with this customer on numerous occasions.  We are doing our best.  If this is unacceptable to this customer we suggest taking vehicle elsewhere.  

  Thanks for your consideration.

   

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this dealership I’ve had a boatload of issues with them. From them letting me drive off of the lot with my tires lugnuts falling off due to them not tightening, canceling my service appointments without notifying me ahead of time, someone driving off of the car lot in my car without any reason and nobody telling me where my car was and why someone took off in it for over 1hr 10 mins, charging me $231 for something I never asked for, taking 5 hours to do two things on my car and whoever drove my car from the dealership (service dept) breaking something without notifying me until after it already happened. Then recieving a call from the Service Manager (today) harassing me and telling me to take my car somewhere else over an anonymous survey I filled out for the dealership. This dealership has caused me nothing but continuous problems the past almost 2 years and I cannot be guaranteed that they are even looking at my car let alone fixing it so it can be safe and reliable for myself on the road and without them breaking more things on my car. The service manager personally calling me just to question and bash me for giving them a bad survey and telling me how he did not make me pay the $231 is enough and how I can take my car eslewhere will NOT be tolerated. On top of that, I had asked 4 times where my car was and nobody could tell me where it was and then it suddenly appears and all of a sudden a piece of my front bumper breaks off and I’m going to be responsible for paying it? I was never notified when my front bumper supposedly broke off in the care of the service tech. And then just to find out nobody could find my car or who took it off of the lot for OVER AN HOUR, and I got no answers from anyone. I seen my car outside of the dealership at 12:05 pm and did not see my car pull back into the dealership until 2 pm almost 5 hours after my appointment started just to learn I was being charged for something I never asked for and they never fixed what I asked them to and my bumper being broke. I also prepaid $2000 for the maintenance plan for them to treat me and my car like this and to get a call telling me to take my car somewhere else to be fixed. And I am also being told I may have to start driving elsewhere to avoid anymore problems when I shouldn’t. I work in the same town as the dealership and everything is through them so I shouldn’t have to be going through more hoops to get my car service and adding more mileage to my car because of Langdale Kia’s failure to respect me and my car or keeping up their end of the contract/warranty when I bought my car.

  

  Business Response

  Date: 10/12/2023

  I have investigated this complaint and found the following:

  1 Obviously, there was a miscommunication regarding performing an induction service on *** ******** vehicle. When customer complained we didn't argue, we simply did not charge the customer for the repair.  *** ****** paid zero for the induction service.

  2. Our policy dictates that anytime we perform an induction service, we quality check and test drive vehicle for a minimum of 5 miles.

  3. At no time did technician or dealership cause any damage to *** ******** vehicle.

  4. *** ****** is mistaken for the cost of his maintenance policy.  He paid $1095. not $2000.  He has the ability to cancel this contract at any time.  The amount he would receive would be prorated.

  5.  I am sorry *** ****** is so dissatisfied with our dealership. I will be happy to assist him with any future visits.

  6.  These are the facts!  *** ****** is welcome at our dealership.  We will treat him with the utmost respect and courtesy and ask the same in return from him. 

  If you should have any questions regarding this information, please do not hesitate to contact me.  Thank you for your consideration.

  ****** ****

  General Manager

  Langdale Kia

  ************

   

  Customer Answer

  Date: 10/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Where my car is zip-tied was never broke before and then suddenly it broke. Nobody told me that until after the guy started to supposedly zip tie it without asking or notifying me. It took 4 times for me to ask where my car was and not a single person could tell me after I waited 2 hours for an answer. Every single person told me something different each time I asked. I understand the test drive but for my car to be gone for almost 2 hours and for nobody to tell me where it was is ridiculous. I waited at that dealership for 4 hours and 59 minutes for my car to get done and two of the hours supposedly was the two zip ties being put on, nobody knowing where my car was, trying to charge me for the induction service which from what I have been told by Kia Customer Service should be included with my maintenance plan, and they still did not do what I asked them to do which was the tire rotation and check my serpentine belt and 30 minutes was waiting on paperwork. The past recent times of me making multiple appointments and driving an hour just for them to not even look at my car and cancel my appointment after already arriving and then not putting my lug nuts on my tired on all of the way so they were falling off while I was driving! There are multiple things that were not addressed and it was never handled and it is clear that doing their jobs correctly to ensure safe and reliable transport is not being taken seriously especially for safety and the amount of money these things cost which will have to be out of my own pocket. If the dealership didn’t break that part of my car then why didn’t anyone tell me before they zip tied it or when it happened? And if anything breaks or is damaged under the dealership care are they not reliable (given dealerships have insurance for employees)? And why is it that I seen multiple cars come and leave within the 5 hours I was there but it took that amount of time for my car to not be serviced like I booked the appointment for and for my car to end up being missing for well over an hour and nobody having my car keys, knew where my car was, or could get ahold of the service tech that took my car? I had my medicine in my car that I need in order for me to BREATHE and I had absolutely no access to my car with my medicine in there and I would not have been able to get to it. Also, when I got my car back, my mileage gauge told me how long my car was running for (1 hour and 10 minutes) which around 12:05 pm is when I seen my car leave the dealership and around 1:10 pm is when someone finally spoke to me about my car appearing back at the dealership after nobody being able to find it. I seen the lady working the counter, go ask multiple technicians as well as go outside and make phone calls and then come and tell me she couldn’t get ahold of the service tech or know where my car was. Then the 2nd and 3rd time I asked, nobody would tell me anything, all I got was both of them (***** and the lady) supposedly calling the tech as well as asking the other technicians (they told me they were looking for my car and the tech and couldn’t get ahold of him) and then they did not give me anything else until I asked again that’s when they finally told me. 
  

  Not making me pay the $231 I was being charged for over something I never asked them to do is not an incentive. I should never have to pay anything I never asked for that’s a given and nothing good in my end. Regardless I was not going to pay for that because it was completely their fault. Just because that charge was taken off, does not mean any justice was done. They simply took it off because they did something they weren’t supposed to even after I clarified two separate times what my appointment was for so it is very understandable that I would not be paying for that. 

   

   

   

  Regards,

  ***** ******

  

  Business Response

  Date: 10/24/2023

  We met with *** ******* on Monday, 10/23.  I believe his issues have been satisfied.  Thanks for your help.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/27/2022 I traded in my 2015 Dodge Journey to Langdale Kia of Valdosta and got a 2020 Kia Sorento on 09/29/2022 my check engine light came on and I contacted my sales agent ******* and was told to bring it in at my convenience since I work Monday through Friday I called on10/01:/22 and they told me that the service department was closed so I would have to bring it in Monday through Friday from 7:30 am to 5:00 pm to get it checked well between 10/01/22 and 10/03 /22 the light went off so when I had my daughter take it in on 10/03/22 she was told there was nothing they could do because the light was no longer on. Then on 10/05/22 my daughter was driving my car to take my Aunt to the ******* and while she was stopped at a red light the car jumped into neutral and started rolling backwards she had to let off the break and slam back on the break to stop it and it took her and my Aunt both to get it back into drive she called me and I called the service manager and told him what happened he said to bring the car in so I told my daughter to take it up to Langdale Kia they put it on the machine and the service technician told her in person and myself over the phone that the Transmission was bad but that she could drive it then I had to call them every day until 10/07/22 when I was told that they were waiting for my warranty to agree to pay for the repairs because they didn’t want to have to get stuck having pay $6000.00 or $7000.00 to fix it. I finally got my car back on 10/17/22 and it acted fine then on 10/21/22 the battery was dead and it had to be jumped off then it ran good until 10/25/22 when I was 2 hours late for work because when I went to crank my car the battery was dead again so I called my daughter her jump the car off again and she took it back to Kia where they changed the battery it ran good that day then on 10/27/23 once again I was late for work because the battery was dead. I got $5000.00 dollars in trade for my dodge and now I have nothing.

  Customer Answer

  Date: 11/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *******

   

• Initial Complaint

  Date:04/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Langdale Kia on 01/07/2022. After purchasing the vehicle, I had to run back home to ** *********** ** to tend to my mother and eldest child who caught Covid. My mother, who is taking care of my eldest daughter, was put in ICU for over a week. Upon me returning back to ********, I was contracted covid and was admitted into the hospital myself. I was admitted from Monday 1/10 - 1/14/2022. When I was discharged at 3 pm on Friday 1/14/2022, my fiancé told me that my car was no longer in the parking lot. Once i arrived home i called Langdale to see what happen to my car and why did they take it, i was told by the financial manager that they had been trying to reach me all that week and because my employer told them that i no longer work for them that my finances wasn't secure and they repossessed my vehicle. So I then asked ****** what about my down payment of 2500 and the amount I spent of the customizing my vehicle. I spent over 400 for tints and new speakers. When I actually got a hold of him, he started yelling about me about my personal items that was in the vehicle and even told me that I committed fraud and hung up on me. I continued to call back and was told all kinds of excuses as to why he couldn't take my call and that he left for the day. I have yet to hear from him to this day in regards to my refund. ******* asked for a letter from Langdale to explain that i no longer have the vehicle, why and when was it returned. I sent ******* the letter and was provided the credit of 2800. Since the investigation timeframe has expired and Langdale isn't cooperating in regards to my funds, ******* took the money out of my account involuntarily. So my account is now overdrawn almost $3000, my account is now closed as well and I'm being called my collections every single day. Langdale hasn't made any attempts to reconcile the situation. I would like to get all my money back from the down payment, the window tints, audio speakers and any interest

  

  Business Response

  Date: 05/03/2022

  Thank you for providing us with information regarding this complaint.  

   

  This customer was refunded her entire amount of deposit through her financial institution.  If she is now having difficulty with her financial institution, we suggest she contact them.  Thanks

  Customer Answer

  Date: 05/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I have spoken with my bank. I was provided documentation that states that there would be no problem returning the amount of 1270 but since the chargeback is not in the full amount of 2500, ******* couldn't accept it. I would like to move forward with the amount of 1270. I would need that in a check seeing that account is now closed. ****** will not accept the chargeback either.

  Regards,

  ***** ****

  

  Business Response

  Date: 05/10/2022

  We have verified with our bank that the full 2500 was sent back through your ******* account.  We are now done with this.  You need to take this up with your bank.