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          Business Profile

          Ophthalmology

          Eye Associates of South Georgia

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Ophthalmology.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/27/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            The business filed a claim to my insurance company using the wrong identification number. The insurance company returned the claim saying my insurance had lapsed. It hadn't lapsed. This caused the business to continually bill me for $191 after I had already paid them $85 and my insurance was supposed to pay all but $40 of the total of $271. When I called to inquire about the high bill, I gave them my insurance information and was told they entered the wrong ID number and would file again. By the time they filed, the insurance company said the claim was filed too late, and the business once again started sending me bills for the $191. I called the insurance company multiple times and they said they tried calling the business. I finally stopped calling everyone and showed up at the business last week, where I was told at first I should be mad at the insurance company and then that it was their fault but they would file it again. I received another bill today. The dispute is between the business and insurance, not me. But I have been paying in time, stress over this, and in the $45 that they owe me back, all of which are valuable. The business goes by two names: Eye Associates of Valdosta and its former name, Eye Associates of South Georgia, which is on my EOB.

            Business response

            06/27/2023

            Patient was told that we refiled a corrected claim and that as soon as we got it back we would take care of it, the balance would be wrote off and if she received another bill in the meantime to please call our office. The statement that she received yesterday was actually mailed out before her visit to the office last week. 

            Customer response

            06/28/2023

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

            Regards,

            *** ****

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Contact Information

          3024 N Patterson St

          Valdosta, GA 31602-1711

          (229) 247-4114

          Business hours

          7:45 AM - 5:00 PM
          Business Hours
          8:45 AM - 5:00 PM
          7:45 AM - 5:00 PM
          7:45 AM - 5:00 PM
          7:30 AM - 5:00 PM
          7:30 AM - 1:00 PM
          Closed
          Closed

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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