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Business Profile

Ophthalmology

Eye Associates of South Georgia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business filed a claim to my insurance company using the wrong identification number. The insurance company returned the claim saying my insurance had lapsed. It hadn't lapsed. This caused the business to continually bill me for $191 after I had already paid them $85 and my insurance was supposed to pay all but $40 of the total of $271. When I called to inquire about the high bill, I gave them my insurance information and was told they entered the wrong ID number and would file again. By the time they filed, the insurance company said the claim was filed too late, and the business once again started sending me bills for the $191. I called the insurance company multiple times and they said they tried calling the business. I finally stopped calling everyone and showed up at the business last week, where I was told at first I should be mad at the insurance company and then that it was their fault but they would file it again. I received another bill today. The dispute is between the business and insurance, not me. But I have been paying in time, stress over this, and in the $45 that they owe me back, all of which are valuable. The business goes by two names: Eye Associates of Valdosta and its former name, Eye Associates of South Georgia, which is on my EOB.

    Business Response

    Date: 06/27/2023

    Patient was told that we refiled a corrected claim and that as soon as we got it back we would take care of it, the balance would be wrote off and if she received another bill in the meantime to please call our office. The statement that she received yesterday was actually mailed out before her visit to the office last week. 

    Customer Answer

    Date: 06/28/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ****

     

Eye Associates of South Georgia is NOT a BBB Accredited Business.

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