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Business Profile

Used Car Dealers

Crown Motors Valdosta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from this company on Sept 7th 2023, as is no warranty was listed on the purchase contract (no problem) Sept 8th the AC went out and power was glitching, on/off randomly , informed the dealership and said they would return my call, no call returned On Sept 11th the car completely stopped functioning, no power no anything.. put in the shop and $1,200 later it was functioning after a complete re-wire due to someone “rigging up” wiring harness to get power. Paid out of pocket no complaints It is now Oct 30th I still have not received my tag, after inform the dealership they referred me to the tax&tag commission office for a new temporary tag stating “they could only give me 1” After going to the tax and tag office the specialist informed me my paperwork and information has not been turned in the even start the process to receive a tag for my newly purchased vehicle! After informing the dealership of this information they stated”confusion” and “unsure what’s going on and would give me a call back” This is poor business practices that have Hender me . I am unable to drive my new vehicle which is currently my only means of transportation and when trying to get information from the dealership I am given a cold shoulder with little to no information to try to get this situation handled myself

    Business Response

    Date: 10/30/2023

    We have spoke with the customer and things are being handled.

    Customer Answer

    Date: 11/02/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 20800732

    I am rejecting this response because:I have not been contacted by anyone informing me of any information regarding my registration process or current status of my tag application 

    Regards,

    *****************************

    Business Response

    Date: 11/20/2023

    We have talked with ****************** about the process and explained to him that we are waiting for the state to send us one document to finish the process.

Crown Motors Valdosta is NOT a BBB Accredited Business.

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