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Business Profile

Furniture Stores

Aaron's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a clothes dryer from these people on the **** of March. I was told by the Employee that I would have to pay $28.35 (half down of a 56.70 payment) and that I would be charged the other half on the **** of April. I was charged the entire $56.70 instead. they refunded that and told me to call them to pay the $28.35, well they took out $61.69 this time (note that is more than the $56.70 I am supposed to be charged each month). I promptly called them back and they claim to have voided the payment and I would get a refund in 3 days, it's been 4 days and no refund of the $61.69. I called them and they said to wait for my bank. I am aware my bank takes about 3 days to process a payment, but, the first time it only took them 2 days (on a weekend no less) to refund the first $56.70. They cannot provide me with any more help as I was told. They have lied to me from the start. First of all, their ad says it only takes $.01 to start, it says nothing about a "half-Down" as I was charged by these people. I feel they are just trying to pocket money from people and something needs to be done. I want my whole $90.04 returned because they lied to start with, and I want the dryer picked up and to have my account deleted. There is no telling how many other people they have done this to.I haven't even been given any reciepts or even a copy of the agreement.

    Customer Answer

    Date: 04/09/2024

    The situation has been resolved.

    Business Response

    Date: 04/22/2024

    Customer satisfaction is our highest priority. After thorough review of this issue, we have issued a refund per our customer’s request.

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received refund from ****** ****** store !! It’s been 25 days !! At this point I feel robbed

Aaron's is NOT a BBB Accredited Business.

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