We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Doctor

Houston Primary Care, Dr. Dinakara B. Shetty, MD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this clinic to establish services with Dr. Sheddy who was listed as a provider on my ****** ********** eligibility list. Upon calling, I was told that there was a new provider that was also covered through ****** *********** that had sooner availability. I agreed to see this provider, with their assurance that their would be no problem with the insurance. Unfortunately, the provider they asked me to see was not in network until 10 days after the appointment that they scheduled me for. Due to this, I'm left with a $405 bill, that I feel is unfair. I should have only had to pay my copay. Since receiving this bill on *********** I have documented over 45 calls to this facility attempting to resolve the issue. They continue to tell me that their person in billing is only a part-time employee, and no one seems to be able to help me resolve the issue. I've spoken with their office manager and multiple front desk people, who insist someone will call me back, and no one ever does. It is embarrassing to me to have this outstanding bill, when I have been trying to resolve the bill informally prior to filing this complaint. I feel the clinic lied to me about the provider, and now refuse to take my calls in hopes that I will just pay the bill and I will not. It is unfair and I'd like the courtesy of a call back, and feel the bill should be dissolved given I've been trying to contact them about it now for almost 8 months. Please help.

Houston Primary Care, Dr. Dinakara B. Shetty, MD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.