Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Jeep Compass limited. I had done the loan application and test drove vehicles similar but the actual vehicle that I had planned on purchasing was still in the Macon dealership. I agreed to buy it but I definitely wanted to see it in person but finalizing the deal. I go back at the date that it was going to be ready and find out that it had a accident showing on the car fax report. After looking at it Jason ******* the sales manager got me to agree on him mailing me a check for $800 due to the body work was not repaired properly. I first told him at least $1000. Now they have continuously lied about mailing the check. There have been four different people lying to me about the check being mailed He says that it was mailed to the wrong address and I was thinking that was just another lie. It has been four weeks and still no check. The automatic start does not work right, which it shuts off in the road and this could get me killed with traffic traveling fast and all of a sudden my vehicle stops suddenly in the road. I have the extended warranty. After reading the reviews and complaints filed against them they do nothing but lie to people. If I had read this before going there I would never have walked into their place. Do not answer back that you do what you said because you will just be telling more lies. Please make this business show justice to people. It will come back to them in just a matter of time I do trust in God

  Business Response

  Date: 12/16/2024

  We issued a check for Mr. ***** ****** for $800.00. It turned out that it was sent to the wrong address. Since then we issued a new to the correct address which he has received.  Also, I'm uploading the copy of the buyer's guide and the extended service agreement.  We did sell this vehicle as is and he decided to purchase extra coverage to cover breakdown of the vehicle.  We complied to every part of the deal and was open about the vehicle.  There was some cosmetic damage to the vehicle and that's why we agreed to give him a check of $800.  If you have any questions please call me at ************  Chris S******

  Business Response

  Date: 12/30/2024

  docs uploaded

  Customer Answer

  Date: 12/31/2024

  Good Evening,  I did want to let you know that the dealership did mail the check for the amount that me and Jason agreed on.   It was over six weeks before I received it and that is one reason that I was convinced that they were not sending it.  I will close everything out as far as complaints.   I do have the alarm of the auto restart not working properly and it still does shut off some of the time.   I mentioned it to my sales person and that is the only one that I told about it.   I will take the purchase as a lesson in the future as to which I plan never to purchase a vehicle without sleeping on after seeing it in person.   I am going to go on and if I get good service out of it for as long as I have it, then I will be overall satisfied.

• Initial Complaint

  Date:09/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******* in January 2024…. I was told I needed 6k down they told me I could do 4k. For some reason the 4k was never applied as my down payment. I want my 4k back in check form. The money was never applied to ally bank.

  Business Response

  Date: 10/01/2024

  All money was applied to Ms. *********'s deal.  I've uploaded a few documents reflecting all the down payment.  Please review and let me know if you need any more information.   Christian S****** ************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used truck back in February of 2024. I was informed that there was a bad ABS module and the part would be ordered and replaced. Now it is currently June 2024 and I keep being told the part has been an engineering review for over a year and half which they knew and never told me. I have no traction control or ABS in my truck which is a safety issue. Had zi know about this I would not have bought the truck. When I talked to the dealership they told me my only options are to either wait if and when this part will ever be available or trade the truck I just bought in and get a new vehicle which requires me to put more money down and get a bigger monthly payment. This is unacceptable.

  Business Response

  Date: 07/10/2024

  I tried reaching customer on his number listed on the complaint. Left him with my cell number so he can reach out.  Followed with my parts and service department regarding his part.  We order this part in February when he purchased this vehicle.  The manufacturer has this part on hold for engineering review.  Currently we are waiting on a ETA from **********.

  Business Response

  Date: 07/16/2024

  Made several attempts to reach out to customer.  The last one was today at 10:22 a.m.  Waiting on response.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 *** ******* from dealership while home for Thanksgiving. I was recommended Five Star so I went. I was told about this vehicle, so I wanted a test drive. My salesman Mr. Jones explained to me that one of the salesmen was taking the vehicle to their repair shop and when he backed up the front bumper hit the pavement, where the pavement met the dirt and cracked the front bumper. I test drove the vehicle and decided it was the I liked it. The salesman explained to me the bumper would be fixed; however, it was the holiday and I was leaving in a few days. They kept the vehicle to fix, but again I was leaving after Thanksgiving, and had enough time only to give the vehicle an oil change. I came back to pick up the car and was given signed paperwork for an I.O.U. to replace the bumper. When I got back to *** I was to send a phone number and address of where I wanted the car to be fixed and where to send the bumper. I forwarded the info the following week. I then started working with Mr Wells who was my POC for the bumper and repairs, the part was not shipped to the *** dealership until March, due to “Covid and the backlog”. My car was dropped off on 4/1/23, the next day Mr. Matthew @ the dealership *** dealership , needed to know who was going to pay for the repairs before they took the car apart. I gave the name and number of my contact. Mr. Wells did not return his the call or email. I called Mr. Wells, who stated they had a lot going on. He called Mr. Matthew back where they discussed payment. Mr. Matthew then moved foreword with the repairs, just to find out the bumper is the wrong bumper and there are more damages underneath. Mr. Matthew then sent an email and called Mr Wells, letting him know he can get one. He was able to speak with Mr. Wells on 4/6/23 who said he would get back with him on 4/8/23. It’s 4/13/23 no answer. I have emailed and called Mr. Wells, as well as, call and leave messages with the GM. Again no call back or answers. I’m disgusted

  Business Response

  Date: 04/15/2024

  Customer came to the dealership on Friday to pick up a check for $****. The customer is happy with the outcome.  There's nothing else to do with this case. All parties are happy. I uploaded a copy of the check and it has been cashed by the customer. Thank you.

  Customer Answer

  Date: 04/24/2024

  I have spoken with Salinas, as well as received an email, notifying me of payment for the repairs to my truck. The mechanic here in *** has also notified me of the start of repairs. I appreciate everyone for their patience and assistance.

  Business Response

  Date: 05/01/2024

  We have paid for the work to be completed.  Spoke to customer and she's happy.  I have sent over a copy of the receipt.  Please call me if you have any questions 912-503-4115

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase price: **** **** **** *** *** Paid: ****** down on vehicle in search of a dependable vehicle, Five Star promised that this was a very well kept used vehicle, a great truck , and promised that I would be very satisfied with the vehicle. The nature of the dispute is that it is NOT a great truck and I have been totally dissatisfied and feel that I'm being taken advantage of . I had this vehicle a little over a 15 hours when I made the first contact about the truck then have returned to the dealership at least 10 times already with complaints. First the car stalled and the next maintenance trip was because of engine lights and the wheels which was damaged wheel bearing from the drivers side of the car . Their resolution was the truck is tune and the hub bearing, respectively. The later in which the dealership is refusing to pay which is $******** in repairs I've made attempts to reach out to the dealer but with little success. At this point, I do not feel this business is upholding their promise and I feel this truck was a 'lemon' when it left the lot and therefore would prefer an exchange or full refund of my down payment. There was no ****** report shown until after the agreement was signed. Your prompt attention to this matter will be greatly appreciated. not only that, but they tried me to use the Warrnty that I purchased the warranty file as a claim but the Warrnty representative said the claim is denied because the truck has prior problems that was not created by me .

  Business Response

  Date: 04/09/2024

  We are in contact with this customer regarding the complaint. The complaint has been addressed, the customer ended up going to our **** store and paying the entire shop bill.  On this customer's deal, he was under the impression of being tax exempt, after checking with the state he is not tax exempt therefore he is responsible for the tax difference owed to us. We do plan to compromise with the customer and reach out this afternoon regarding how we can help make this right for each party. 

  Thank You.

  Business Response

  Date: 04/16/2024

  Customer came in on Friday and picked up a check for $****.00.  This was to help with some of the expenses of fixing the vehicle. He is happy with the results.  If you have any questions please call me at ************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle dropped ****23 for estimate. Kept getting told over and over to give them a week. Was laughed at when asked for loaner vehicle. Was given a price of $2500 plus tax for repairs and told another week. Called manger ****23. Was told the loaners were out but should be able to get one the following Saturday. Manager apologized for lack of communication and was told would bring price down. Called back to see if there were any loaners. Tech gave bad attitude. Told him the manager told me to call and ask. Tech said to take it up with the manager and they don’t have loaners. I just got a rental. Picked up vehicle ****/23. Price is $2444.68. $1200 parts $1200 labor. I contested the price of parts as PCM for 2009 ***** ********** is $530 at the most and the dealer bought it used. The tech smiled and said he doesn’t price parts after telling me he took $100 off the price. They were not willing to adjust. I just reviewed my dash cam as well and they didn’t even take my car to get looked at until after they upped the price for the “electric diagnostic” and found the issue in 5 days. So why did they have my car for almost 2 months?

  Business Response

  Date: 07/17/2023

  After speaking with Mr. ******** and discussing his overall service experience, we came to an agreement on a partial refund on the purchase of the PCM. Our cost + 20% markup comes to $677.98. I will be refunding Mr. ******** the difference of the purchase price and the agreed upon revised price which brings the refund amount to $522.02. After this mornings phone call with Mr. ********, we have agreed to this remedy along with ensuring that the service advisors provide the excellent level of service that's expected when visiting a Five Star dealership. 

  Customer Answer

  Date: 07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Five Star Dodge in Warner Robins that they had received the parts to replace the door panels on my Dodge *******, so I scheduled an appointment to bring my car in to be serviced. Monday, **** **, I dropped off my car on the appointment day and I was advised at that time that there were 12 cars ahead of me and they wouldn't be able to service my car that day. I inquired with the service advisor that if I rescheduled to the next week, would they be able to get my car serviced in the same day and I was assured that it would. I rescheduled for Wednesday, **** ** at 8:00 am. I arrived for my appointment time early, was greeted by a service tech and was again assured that my car would be done by the end of the business day and they would give me a call if it was going to take longer than 24 hours. My car was taken to a side parking lot where it sat for the remainder of the day. I had not received a call from the dealership by 5:00 pm so I called to get a status report and that is when I was told that my car hadn't been touched, was still sitting in the service lot and that my file had not even been taken to the service desk because there was some confusion and that when you schedule an appointment with them that it's not really an "appointment" and that it won't be seen that same day. I later called back and requested to speak with the service manager and after being put on hold for 15 minutes, the service advisor told me he just saw him walk out the door. The following morning, I went to the dealership to speak to the service manager, Mike Heard, directly and ask why my vehicle was sitting on the lot for 24 hours without being looked at or touched. He advised me that they're 12 cars behind and he can't guarantee that my car will be done today even though they are fully staffed. He quoted they complete 15-30 cars daily but they had time to have an appraiser call to try to get me to sell the car.

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/08/02) */ After customer came in and spoke with service manager about his concerns on getting his vehicle repaired, Mike heard then got with the proper technician. The vehicle was then written up and the tech preformed the repairs and the customer reached his vehicle back the same day. Consumer Response /* (2000, 7, 2022/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)