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Business Profile

Furniture Stores

Ashley Furniture Homestore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year, I purchased furniture from Ashley HomeStores with the promise that we would receive our furniture within a few months. An initial down payment of 500.00 was paid and only a few of the furniture pieces arrived months later. We purchased the furniture with the owner telling us that they were going out of business soon and needed to get rid of the inventory. A year later, I went back to the store (which I thought was out of business) and told the owner of my concern. I was then informed that too much time has passed, and I would not be receiving the rest of my furniture. I would like a refund for my down payment since I never received what I purchased.

Ashley Furniture Homestore is NOT a BBB Accredited Business.

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