ComplaintsforFinancial Asset Management Systems, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been receiving calls from Financial Asset Management Systems for several months now. They call at all hours and never leave a message. I have no dealings with this company and request they remove my phone number of ************ from their list. Thank You.Business response
03/13/2023
We referred your account back to the original service provider. You will have no further contact from our company.Customer response
03/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is not a complaint. FAMS is not like it's competitors. FAMS cares about helping consumers resolve delinquent accounts and does it with respect.Business response
12/14/2022
Thank you for the compliment. It is greatly appreciated and will be shared with the organization.Customer response
12/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
11/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received **** adding $6700 and $11,000 to my old student loan. Wrote them back in September for explanation and have not received one.Business response
12/06/2022
Please see attached response.Initial Complaint
11/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is trying to collect on a Navient student loan debt from 2008 that was rolled into another federal student loan provider for Direct Loan and therefore is not a valid debt. *** told these companies this 100 times and they are still trying to collect it.Business response
11/22/2022
Please see attached response.Customer response
11/22/2022
Complaint: 18440655
I am rejecting this response because: I've never received a private loan from Navient, only federal student loans in 2003. I look forward to the promissory note information.
Sincerely,
***************************Business response
12/01/2022
We mailed a copy of your document via **** on November 22, 2022.Customer response
12/02/2022
Complaint: 18440655
I am rejecting this response because: This "debt" is from ****, which was included in my 2009 Bankruptcy and is 19 years old. All private student loans were listed in the paperwork as part of my bankruptcy approval. Federal student loans were not included in my bankruptcy and all were rolled into a Direct Loan that I am currently paying.
Sincerely,
***************************Business response
12/14/2022
*************************** hasn't provided any bankruptcy information.Initial Complaint
09/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received a letter claiming an alleged debt. the debt in question dates back to 2009. the debt is private and doe under statue of limitations. The company is doing this to harass me and attempt to restart the clock on this alleged debt. This is deceptive practice and harassment. I want it to stop and that any alleged debt reported to the credit bureaus be removed.Business response
09/06/2022
The account is out of statute, but *************************** is still responsible for the debt. Financial Asset Management Systems, Inc. has closed the account, notified and returned the account to Navient.Customer response
09/08/2022
Complaint: 17901761
I am rejecting this response because: the business didn't verify that it removed any alleged debt from my credit bureaus and confirmed that in writing
Sincerely,
***************************Initial Complaint
05/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was in a car accident in 2018. I had and have health coverage. In 2019 when I filed my taxes I was informed I had an outstanding hospital ****. I contacted the hospital and was informed the **** went to *******************************************************************. I informed the hospital I don't live there and had not lived at that address for 5 years. I provided the hospital with my correct address of *********************************************************. I month later I received a notice that my account was in collection with FAMS company. I contacted the company by phone and was told the **** was not paid I needed to pay it. I emailed a copy of my insurance card and a copy of my driver's license (3 times). The company never submitted the **** but kept taking my state refund check. During 2021 I called and asked what was my balance left on the **** because FAMS collection agency did not submit the **** in a timely manner my health insurance who not pay. When I called in 2021 I was informed by a representative that my balance was only $123 left on an outstanding **** from 2018. Today I received a notice from the *********** ************** that my refund of $720.00 was taken due to an outstanding **** from FAMS. I have had the same health insurance for over 15 years and has never had a problem until this collection agency failed to submit a **** that was payable. Now I can't get a straight answer on how much I owe.Business response
05/31/2022
Please see response attached.Initial Complaint
05/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They are trying to collect a debt that is not mine and that is passed that statute of limitations. I sent them a cease and desist letter and yet they are still trying to collect on a debt that they legally cannot pursue due to statute of limitations so now this is straight-up harassment and if it won't stop then I will have no choice but to pursue legal action.Business response
05/16/2022
Please see attached response.Customer response
05/16/2022
Complaint: 17177280
I am rejecting this response because: All records must be deleted. This debt is not mine and also too old to be having records since it's past the statute of limitations. All collection activity must cease!
Sincerely,
***********************Business response
05/19/2022
Please see response attached.Initial Complaint
04/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Receive calls multiple times a day. When I step out of class or into the break room at work to answer the call, they hang up after Ive said hello a few times. I block the number, but then get passed to another number and the harassment continues.Business response
04/27/2022
Please see response attached.Customer response
04/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer response
04/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer response
04/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I generated a medical **** form ***** *********** for $ ******. I contacted ************** to make arrangements that I could afford due to my financial situation due to my inability to work. I made a good faith payment and several other payments in small increments of $ **** and $ ***** between November 2019 and January 2020 to ***************************** billing department, as I was told to do.On or about January 11, 2020, I received a letter from Financial Assessment Management Systems *** located in ****************** referencing the ***************************** in the amount of $ ****** after I have made 3 payments that totaled $ 2****. Their contact information is *****************.On 1/25/2020, I contacted *************** via mail and phone, the supervisor of ******* medical billing and explained everything to her, but I could not resolve the issue.On, 10/ 28/ 2020, I spoke with a representative by the name of Kantheia ***** from ****, and she provided me a list of payments that were received, but the payment ledger did not include the payments that I previously made toward my medical ****. Fast forward to 2021, I have made 31 payments in total and FAMS have mismanaged my payments by not properly forwarding to their client *****************************. On March 28, 2022, I contacted FAMS to find out the status of my payment history. On March 28, 2021, FAMS provided 21 payments out of 31 payments that I have made. Then I provided them a list of the 5 payments that they claimed that they did not receive. Fams did post my payments for the current month dated on the money the money orders which made it look as if I am in the rear when I was not. After, I pointed out FAMS accounting errors and practices to them the closed the account and sent it back to Emory. Therefore, I contacted them, and they sent confirmation of 24 payments. There payment ledger has discrepancies as well including deducting money from my payments that made my account look behind.Business response
04/27/2022
Please find FAMS response and documentation attached.
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Customer Complaints Summary
22 total complaints in the last 3 years.
7 complaints closed in the last 12 months.