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Business ProfileforTolley Community Management
HOA
At-a-glance
Related Categories
Business Details
- Location of This Business
- 8295 Highway 92, Woodstock, GA 30189
- BBB File Opened:
- 6/23/2014
- Business Management
- Mr. Jason Tolley
- Mr. Michael Tolley
- Contact Information
Principal
- Mr. Jason Tolley
- Mr. Michael Tolley
Customer Contact
- Mr. Michael Tolley
- Additional Contact Information
Fax Numbers
- (770) 517-1661Primary Fax
Email Addresses
- Primary
- (770) 517-1661
Customer Complaints
11 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We live in the neighborhood *********** in ******, **. Our property manger is ***************************. My husband was apart of the *** and has wanted to better our community with our ***************. The president have us permission to remodel our club house but the ******* somehow got involved and demanded us use her contractor and she wanted us to spend the bare minimum. When we asked her about it she got very angry and after that is attacking us any way she can. She messaged us saying we are not above anyone and need to cover our company truck logo or park our car in the garage. She said she and the rest of the *** board would like to remind us of that BUT the *** president also has a violation, he has large house numbers on his house and that is against the *** rules as well but she has said nothing to him and the president even said he is keeping the numbers on his house since his wife likes it. How is this fair? How is the *** president above getting warnings/ violations when ******* and the president know its a violation but yet they attack us for having a company truck? This lady ******* has been out to get us because we called her out on why she wants to do the bare minimum for our neighborhood. I would like ******* and her manger yo contact me and explain why she is attacking us and how is it that the president of the *** can do whatever he wants but yet they go after us for having a truck parked in our driveway form late evening to early morning where very minimal people see. If we have to correct our violation the shouldnt *****, the *** president have to correct his violation? A violation is a violation. This lady is very unprofessional and we want her to stop being so ***** towards us and attacking us because clearly she has an issue with us. Also, why is ******* so headstrong about us going with her contractor or spending very little money of OUR ***************? Its like she gets a kickback.
Read MoreCustomer Reviews
4 Customer Reviews
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Most Recent Customer Review
Abraham D
1 star
06/12/2024
Tolly Community management company is characterized by its consistently poor performance and lack of regard for the residents it serves.1.Inefficient Account **********************: Residents frequently encounter delays in the crediting of their accounts. This lack of timely processing creates unnecessary confusion and frustration among homeowners who rely on accurate and prompt ******************* and Diming ********************** appears to engage in a pattern of excessively charging residents for various services or fees. These charges, often small in isolation, add up over time, leading to residents feeling exploited and financially burdened.3.Lack of Transparency: There seems to be a lack of transparency regarding fees, services, and financial matters. Residents are left in the dark about why certain charges are imposed or why their accounts are not credited in a timely manner, exacerbating distrust and dissatisfaction.4.Poor Communication: Effective communication between the management company and residents is crucial for fostering a healthy community environment. However, this company appears to lack clear, consistent, and respectful communication channels, further alienating residents and exacerbating tensions.5.Resistance to Feedback or Improvement: Despite residents' concerns and complaints, the management company shows little initiative or willingness to address these issues or improve its services. This stubbornness only serves to deepen residents' frustration and erode trust in the company's ability to manage the community effectively.Overall, this HOA management company demonstrates a disregard for the well-being and concerns of the residents it serves. Its actions create a hostile environment characterized by financial uncertainty, frustration, and a lack of trust. Stay away from them.Stay away from the people !!!!!!!!!!!!!!!!!!!
Tolley Community Management Response
06/14/2024
Hi ******************, I would like to address your comments and would love the opportunity to talk to you about this. You can call me directly at ************ ext 201 **** Tolley.
1. The only thing slow in crediting an owner's account is the U.S. Mail. If you mail your payment in we have no control over the time it takes to get to the **** Box that the bank uses. If you choose to pay online or setup an auto debit then there is no delay. We provide web access so owners can see their accounts in real time.
2. I would love to know the charges that you are referring to as we bill the association a monthly management fee. The only thing that we bill directly to the owner is if you sell your property and need an estoppel letter.
3. All residents have access to their accounts and we have a chat feature set up online for faster service. Plus owners can call in anytime and get answers.
4. I am one of the few management companies that pay people to answer the phones instead of going to voice mail. plus we have numerous other methods of communication available.
5. TCM is always happy to listen to feedback good or bad and with that, the management team sits down and talks about any and all feedback to see if it is something that we can implement or not. If you have something that you would like to recommend send it to me in an email and I will take it to the team. **** @tolleycm.com
In closing this business is built on referrals. We get a lot of our clients from referrals in neighborhoods that we manage. I am leaving the door open for you to reach out and discuss your situation and what we can do for you.
1. The only thing slow in crediting an owner's account is the U.S. Mail. If you mail your payment in we have no control over the time it takes to get to the **** Box that the bank uses. If you choose to pay online or setup an auto debit then there is no delay. We provide web access so owners can see their accounts in real time.
2. I would love to know the charges that you are referring to as we bill the association a monthly management fee. The only thing that we bill directly to the owner is if you sell your property and need an estoppel letter.
3. All residents have access to their accounts and we have a chat feature set up online for faster service. Plus owners can call in anytime and get answers.
4. I am one of the few management companies that pay people to answer the phones instead of going to voice mail. plus we have numerous other methods of communication available.
5. TCM is always happy to listen to feedback good or bad and with that, the management team sits down and talks about any and all feedback to see if it is something that we can implement or not. If you have something that you would like to recommend send it to me in an email and I will take it to the team. **** @tolleycm.com
In closing this business is built on referrals. We get a lot of our clients from referrals in neighborhoods that we manage. I am leaving the door open for you to reach out and discuss your situation and what we can do for you.
Tolley Community Management Response
06/14/2024
He did a review on Yelp and on June 12, 2024 and I answered it the same day with the above.
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