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Business Profile

Major Appliance Services

Dr Fix-it Appliance Repair Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to this business "Dr. Fix it" and he arrived on time but I was under the impression he would charge me a "Service Call" * which was $120) but later like 20 minutes, I found out that was just a "Walk through the door" fee not a "Service fee", it wasn't untill he had messed around with my machine for 20 minutes then quoted me a price for two parts we didn't need and then said we would owe a whopping $320 I asked for what, he said the service call was $240 plus parts whick I told him that is not what I was told. So I asked him if I could purchase the parts as my hubby would fix our machine and he agreed but the I watched him remove a part from the machine which he said was on his van * he was actually removing a part he had already installed) and when I asked what he was doing he said nothing and I said I thought they were in your van! He removed the parts, would not put the machine back together and still charged me over $200 and hadn't even been than an hour. Come to find out we never needed those parts after all just an adjustment to the clutch under the machine which was causing the noise,! My hubby quickly diagnosed and fixed the machine with a little help from u-tube! Very unhappy with that technician, big ripoff, trying to take advantage of people and very cocky attitude! Will never use this service again and shame on Maytag for recommending, must be getting a kickback*?)

Dr Fix-it Appliance Repair Co is NOT a BBB Accredited Business.

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