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Business Profile

Roofing Contractors

Northpoint Roofing Systems, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Northpoint Roofing Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northpoint Roofing Systems, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Within less than 6months of installing our roof, we had a leak that Northpoint had to come back to fix. Then in less than a year and half, the new gutters they installed were overflowing which led to damage to our property that will require repairs of up to 10K. Our entire dining room flooring which had just been newly remodeled, had to be taken off, and the drywall on the adjacent walls ripped off for repairs. We have never had such a terrible experience. First they claimed it was the leafguard which they had recommended placing. So they removed the leaf guard but later found that the downspout from the gutters were also cloggedd due to sediments from the residues of the roof. They agreed to pay for the repairs but once the repairs had began they pulled out claiming that they are not responsible. I have recording and texts to show they were willing to pay and are now trying to find a way out.

      Business Response

      Date: 04/19/2024

      We acknowledge and understand your concerns expressed in the negative review. As a roofing systems company, we take pride in our work and strive to address any issues that arise with our installations.

      While we did indeed install your roof and gutters and assessed the water damage, it's important to note that the issues you're experiencing extend beyond the scope of our roofing services and warranty. An inspector, independent of our company, examined your property and identified problems beyond the roof.

      The images provided to you illustrate issues with your siding and windows, indicating exterior damage that goes beyond our roofing work. This includes holes around windows, significant gaps in the siding, and extensive wood rot.

      Regrettably, our expertise lies primarily in roofing systems, and we're unable to address the broader issues affecting your home. However, we're committed to assisting you in finding a reputable company specializing in the necessary services to remedy these issues. We sincerely apologize for any inconvenience this situation may have caused you.

      As per the inspector's findings, it's evident that the problems are not attributed to the roof but rather to significant damage to other areas of your home, particularly the windows and improperly sealed sections. Please inform us if you require the images for reference or if you would like recommendations for an external company that can address these specific concerns. We're here to assist you in any way we can.

       

       

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