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ComplaintsforAdvanced Protection Network, Incorporated
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 03/02/2022 APN Alarm company deducted $52.34 from my bank account. I called APN regarding this charge and the representative instructed to send up a statement showing the charge to an email address she provided. I did not hear from APN so I called again talking to someone who said he sees the statement and would follow up and get back to me . As of 03/22/22 I have not received any correspondence on this. I would like APN explain to me what this charge is about and if I should be receiving a credit for this.Business response
03/24/2022
*******, We apologize for the lack of communication. In February we switched our ******************* system from a system called Alarm ****** to Sedona Software. Both of these companies use a payment processing company called Forte. We still are not exactly certain about the charge for ***** as you will see from the picture attached we show a ***** amount that was charged, refunded and then charged again. We have been awaiting Forte to be able to provide additional information. We really our sorry for the inconvenience, and lack of communication as it pertains to this issue. We appreciate you as a loyal customer and this situation is very frustrating to us as well.
We were able to refund the amount shown in our system that was charged, did you receive that? It does show in the screen shot attached it was successful.
You may reach out to me directly at ******************************** if you have further questions regarding this issue.
Jared
Customer response
03/24/2022
Complaint: 16927941
I am rejecting this response because: Response didn't solve the issue. All it did was make me aware of what the issue is. Still waiting for a refund of $52.34.
Sincerely,
***********************Business response
04/13/2022
*******, We need your help tracking down this inappropriate payment. Did you receive the refunded amount for $39? We need to make sure that actually went through to you. I know there is a discrepancy in amounts. We are working to resolve this issue.
Jared
If easier we can have communication outside of BBB directly with me at ******************************** as we work to resolve this payment issue.
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Customer Complaints Summary
11 total complaints in the last 3 years.
1 complaints closed in the last 12 months.