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Business Profile

Tile and Marble

Hawaii Marble And Tile

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    08/04/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Todd Murashige, Owner License ************************************************************************ a bid from **** on new outdoor Patio, Stone Tile. Proposal received 5/16/2023 for $10,706.00 Received email from **** on 06/02/2023 Stating that tile store would not hold stone tile for project without paying upfront. Wired funds (check) to Todd Murashige for 50% of proposal $5,353.00 on 06/03/2023 with estimated time of check to arrive on 06/09/2023. **** said he would purchase material, give schedule and come out to have proposal signed. Which he never did! He indicated he would not give me a schedule until I signed the proposal. He said my check for work arrived but would not deposit (cash) check until I was in his schedule.06/21/23 Sent text message to **** asking where we could meet to sign contract because he told me that we were to far away, time wise, to get me the physical contract for signing.06/23/23 Called **** to inform him that we were not going to have him do the work, i.e. He said he was very busy with other projects and we were to far away to meet with him.06/30/2023 sent **** text message stating the check had been cashed by him and asked when he would give us back our $5,353.00 07/01/2023 sent text message to ****, AGAIN, asking for reimbursement of funds.07/07/2023 sent text to ****, AGAIN, ASKING FOR REIMBURSEMENT OF FUNDS.07/21/2023 MY WIFE SENT TEXT ASKING TO NEGOTIATE PAYING US BACK ON MONTHLY INSTALLMENTS IF HE DID NOT HAVE THE CASH TO PAY US BACK.08/01/2023 I sent my final request to Todd Murashige asking for repayment after SIX WEEKS WITHOUT ANY WORD OR TEXT FROM THIS FRUDULENT BUSINESS.

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BBB Rating & Accreditation

B-

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Years in Business: 28

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Ewa Beach, HI 96706-4011

(808) 384-8165

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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