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ComplaintsforBig Island Toyota, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am sick and have been out of work. As a result I sold my truck, when selling my truck I discovered the dealership lied to me and said I did not have warranty when I did. I paid $8,000 for a new transmission that should have been covered. Toyota corporate said they would reimburse if there was a claim made. Toyota dealership is not contacting back and continues to say they will and dont. They are now refusing to give invoices. Im really hurting financially and out of work with no disability.Business response
01/20/2023
I am working with customer directly to get the information she requested. It will take a little bit but I have been in contact with her to let her know the status. She has my contact information and I encourage her to reach out to me if she has any further questions or concerns.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.