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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I went into the main First Hawaiian Bank branch (999 ****** St.) on 5/26/2023 at about 9:45am. I proceeded to speak with *****, a teller, and told her I wanted to open a bank account. I gave her my driver's license, Citibank ATM card and waited. She took out $20 from my Citibank account (the minimum required to open a *** account is $20). She took me to the new accounts area and ******************** assisted me. She said she needed my driver's license and Social Security Card. I said I didn't have my SSN card. I then told her that I had attempted to open an account online a few days ago, she said she would call ****, the *** Direct manager. She didn't answer, so ***** called and spoke to *****. She had me fill out an information form. Then she said there was some type of error on her screen. She went into the back for approximately 30 minutes. When she came back, she said she didn't know the nature of the error. She then called the IT department and they couldn't fix the problem. I asked to speak to the branch manager or the assistant branch manager (******************* or *****************************). She said she would have to email them to see if they were available. She emailed someone and then send they were both unavailable. I said I had to go because I had other things to do. She said she would have ***************** me by the end of the day. I don't understand why it is so hard to open up a personal checking account at **********************.Business response
06/07/2023
Attached is the Bank's response to complaint ID ******** which was mailed to the customer on 6/6/2023.Customer response
06/07/2023
Complaint: 20110668
I am rejecting this response because:The letter by ************************* did not explain why I did not get a call back from the customer service representative's supervisor (****) nor did I get to speak to the branch manager or assistant manager when I was at the main branch. If they were unavailable, then the highest ranking person on duty would be the logical one to speak to me (e.g. head teller).
I am still not satisfied with First Hawaiian Bank's response. It is a half-hearted attempt to appease me and they have failed.
Sincerely,
*************************Initial Complaint
02/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently opened a business account with FHB the debit card that was issued to me naver came with a PIN number and before I could use it someone hacked my card. I made a fraud claim then I was issued a new card that I have been waiting to get and before I even got the second card my account was hacked into again. I now have $1,524.32 that has been hacked out of my account within days used on Oahu and I live on Kauai. I want it to be known that this is hard earned money that is so easily snatched out of my account. I feel like there was no help when reporting it twice to the bank in *****Business response
03/09/2023
Please see attachmentInitial Complaint
01/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
FHB has falsely claimed overdraft dues on my account which led my account to be negative **** dollars which was sent to collections. But months later received almost $400 in returned overdraft fees claiming clerical error. But my account was already sent to collectionsBusiness response
01/20/2023
Attached is the bank's complaint response to complaint ID ******** which was mailed to the customer on 1/19/23Initial Complaint
12/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I put $400 into my account one day. That same day 2 withdraws happened that wasnt me for $60 and $180. A total of $240 was withdrawn from my account. I put a report and nothing has come from it. My money loses value everyday due to greed. Even if they resolve this issue my money is effectively worth less.Business response
01/06/2023
Attached is the Bank's response to Complaint ID ******** which will be mailed to the customer today, 1/6/2023.Initial Complaint
12/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On December 5th 2022 I purchased two flying orbs from a company called The original flying orb for $53.90. They sent me an email thanking me for my purchase and stated that they will be shipping my parcel. I tried to contact them using the form that they provide on their website but have yet to receive a response from them. On December 14th they sent me a tracking number however the post office has informed me that they are still waiting for delivery. Their website states that they would send packages within three to five business days however this has not happened. Upon further investigation about this company I have found that they have deceived numerous consumers online providing fake tracking numbers and not delivering any merchandise. Many consumers are being ripped off by this company in the same way that I have. They are taking funds without right and with intent to unlawfully defraud the public. Their website is The original flying orb, the original flying orb.com and the original flying orb at gmail.com. I have reached out to them on numerous occasions however they continue to ignore my request.Business response
12/29/2022
Attached is the Bank's response to complaint #******** which was mailed to the customer on 12/28/2022. Thank you.Customer response
01/02/2023
Better Business Bureau:
Upon continuous correspondence with original flying orb.com I have come to a resolution regarding my claim against said company. United States postal service I sent me confirmation regarding my parcel and states that it is in transit.
Sincerely,
*******************************Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had fraudulent charges on my account, went to the bank to dispute. I talked to the bank manager disputed the charges and had to get a new card. I finally got the card my dispute still isn't resolved and after shutting the old card off I'm still getting charges. I call and dispute them and come to find out the charges weren't from my card at all but my husbands card which by the way has never been formally activated. And is kept in a safe never used.Instead of the bank manager catching this she let more charges incur. Which have emotionally traumatized me after all my bills have gone delinquent and the charges are totally almost $1500.00 in fraudulent charges on a card that's never been activated and is almost about to expire. In my opinion this is an inside job as when calling to report for the 2nd time the clerk who helped me looked and found the charges coming from another card which the bank manager should have noticed in the first place. How does a card that has never been formally turned on, get turned on and get used over and over again after being told by manager that she did her jobBusiness response
10/26/2022
Attached is the Bank's response to Complaint ID ******** which was mailed to the customer on 10/26/2022.Customer response
10/27/2022
Complaint: 18238229
I am rejecting this response because:After hours of being on hold and going to the bank 3 times and taking 2 days off of work to resolve this they finally returned my money on the 25th of October and still are trying to make it sound like my fault and that the card in question is regularly used which it is not the number has never been used. The card stays in the safe. They can spout all they like about me activating one makes all cards active:that being said , how does a card number get out into the world when it never left my safe. That,s from the inside
Sincerely,
*********************************Initial Complaint
10/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Oct, 6th, 20**, a thief went to First Hawaiian Bank withdraw $5,000 from my account. I notice on 10/07/**, I immediately called FHB, I was told I had to go to Makiki Branch next day. I went to that branch when its open 10/08/**, I called 911, filed police report (#**-388774 Officer **************** The branch manager ***************************** and her lady assistant told me FHB had no fraud department, I should not contact them regarding this matter, I should only contact ********************* ************************* and her lady assistant (about 35 yrs old) are cold hearted, not professional, not willing to help me, the lady assistant even said:" Since your ID is stolen, now our bank is at risk". They did not even apologize for letting a thief to take out my money which I trusted First ****** Bank. They did not even realize that their bank, as a custody, did not fully, effectively custody my property. I have the withdraw slip attached, the signature is fake and it was not mine, even the date is wrong (Thief put 10/10/20**). When I mention these to *************************, she just ignored me and told Officer ***** that she was busy and she can't provide any information. This attitude is terrible and make me regret of trusting FHB. I will tell anyone I know, also on ********* Tweeter, Instagram of how FHB risked, had my money stolen and how they treated me. Missing money of $5k is already a big pain for me, but the way First Hawaiian Bank treated me let me feel the second hurt, and it is even bigger. I simply ask FHB to fully investigate and give my money back.Business response
10/20/2022
Attached is the Bank's response to complaint ID ******** which was mailed to the customer on 10/19/2022.Customer response
10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.First *********** promised to investigate this dispute and they need a month or sooner time to do it, I will wait for their investigation results for the time frame FHB mentioned.
Thank you Better Business Bureau.
Sincerely,
*******************Initial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
First Hawaiian Bank (FHB) promised to close my bank account on August 24th, 2022 for a fee of $50 and never did so. I have tried to call multiple times but the never answer the phone. Also not happy with failure to ever issue a debit card to me and unusually high fees to wire my account funds to another bank.Business response
10/21/2022
Attached is the Bank's response to complaint ID ******** which will be mailed to the customer today.Customer response
10/21/2022
Complaint: 18199776
I am rejecting this response because:
I need written proof that my bank account is closed; proof must be provided to various government agencies.
Sincerely,
*********************Customer response
10/26/2022
No, I have not received the article in question, and First Hawaiian Bank has stilll failed to close the bank account at issue.Business response
11/03/2022
Attached is the Bank's response to customer's rebuttal received on 10/27/22, which was mailed to the customer on 11/2/22.Customer response
11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
09/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
After receiving my statement from First Hawaiian Bank I saw there was no money left in my account, should have been over $600 in there. I opened the account when I was in ****** to facilitate expected payments from a business partner who lives there and a vacation fund.I NEVER used the debit card or charged ANY money from that account, I only made small auto deposits into the account for years to keep it active. The debit card has never left my house or even been in my wallet.I called and talked to representatives about the 52 fraudulent ****** charges and asked why they did not catch the suspicious activity. They said the saw a flag on it, put there on the 20th of Aug, but then the charges went thru starting on the 22nd. They had no explanation. I told them ALL the charges are fraudulent and to cancel and replace the 2 debit cards. They said someone would call back in 10 days about the resolution to this.12 days later I call them, On hold forever, they can't figure it out and transfer me to next level, after another very long hold, i get cut off. Did they call me back, NO!. I call back, opt for them to call me, they call back hours later, go through the whole thing again, another hour of nonsense and 'sorry' they transfer me to next level, who are just as confused and incompetent as the 1st level person. Now the dispute **** is closed and the promised me that they would call me back the next day, NOPE, didn't happen, so I call them back, go through the long annoying hold AGAIN, get thru the useless first level person, on hold AGAIN, get thru to the 2nd level person who finally puts me on HOLD AGAIN while she talks to the dispute/fraud ****.An hour and a half later, she says the dispute department has no dispute recorded, are you kidding me!!!! After sending me replacement cards due to fraud you have NO DISPUTE ON RECORD????After may 'sorrys' and 'don't knows' they say they filed disputes, wait 10 days....This bank is INCOMPETENT, and I am a shareholder....Business response
10/03/2022
Attached is the Bank's response to complaint ID ******** which was mailed to the customer on 9/29/22. Also a copy of the response was emailed to BBB on 9/30/22 per recommendation of ****** BBB office due to BBB's server was down and the Bank was unable to access the complaint portal.Initial Complaint
08/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On July 18, 2022 I went into First ******* Bank to close my current checking account and open a new one. My account was never closed. It took me 5 phone calls to finally get it closed on August 6, 2022. On the 3rd and 4th of August I paid 5 credit cards. One credit card was paid, the 4 others were all sent back causing me to be late and one hundred and fifty eight dollars in overdraft fees. Nobody at First ******* Bank wants to take responsibility, nor take care of all my late fees. Credit cards sent the money vack but none is reflecting in my account, so where is my money? No answes..I need help now...pleaseBusiness response
09/09/2022
Attached is the Bank's response to Complaint ID ******** which will be mailed to the customer today, 9/9/2022.
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Customer Complaints Summary
42 total complaints in the last 3 years.
19 complaints closed in the last 12 months.