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Business Profile

Contractors Equipment

Bacon-Universal Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contractors Equipment.

Complaints

This profile includes complaints for Bacon-Universal Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bacon-Universal Company, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Bacon-Universal Company, Inc.

      918 Ahua St Honolulu, HI 96819-4409

    • Bacon-Universal Company, Inc.

      800 Alua Street Wailuku, HI 96793

    • Bacon-Universal Company, Inc.

      215 Railroad Ave Ste A Hilo, HI 96720-4513

    • Bacon-Universal Company, Inc.

      2819 Mokumoa St Honolulu, HI 96819

    • Bacon-Universal Company, Inc.

      74-5039 Queen Kaahumanu Hwy. Kailua Kona, HI 96740

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to lodge a formal complaint against Bacon Universal for their poor service and unreasonable delays in handling repairs, despite their quickness in taking payments for equipment purchases.Issues:Extended Delays in Providing an Estimate:Despite prompt payment for equipment and KTAC insurance, Bacon Universal took over a 3 weeks to provide an estimate for the required repairs. This delay is unacceptable and has caused significant inconvenience. They did not communicate timely with KTAC, to the point KTAC sent 3 separate letters threatening to pause the claim due to the dealerships non-responsiveness.Repeated Technical Difficulties and Communication Issues:This is not an isolated incident. Bacon Universal has a history of "system malfunctions" and poor communication, leading to further delays and impacting my ability to use the equipment effectively.Unwarranted Charges:I was asked to pay for expedited shipping to resolve delays caused by the dealership's inefficiencies. This is unfair, given their repeated technical issues and poor service.Lack of Accountability:Despite raising concerns with KTAC, I was told the policy doesn't cover expedited shipping costs. The dealership's failures have not been adequately addressed.Desired Resolution:Hold Bacon Universal accountable for their delays and poor service.Reimburse additional costs incurred due to their inefficiencies, including expedited shipping charges.Investigate ************************ practices and ensure they provide timely and reliable service to customers.Bacon Universals repeated delays, technical difficulties, and poor communication are unacceptable. It is crucial for potential customers to be aware of these issues and for the dealership to improve their service standards.

    Bacon-Universal Company, Inc. is NOT a BBB Accredited Business.

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