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Business Profile

Hotels

Bamboo Waikiki Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked arrival: February 11, 2024 Departure: February 12, 2024 Paid: ****** This booking was reserved prior to arrival. I am active duty military in the Navy onboard a ship and on February 11, 2024 I arrived at ****** Bamboo Waikiki hotel. Booking and booking receipt stated there would be a $30 service charge/cleaning fee to be paid upon arrival at hotel. Upon arrival, I was told the service charge would be $200 instead. That is not what I agreed to pay upon booking, nor is that stated anywhere on the website or receipt. The receptionist also stated that even if the room was left in pristine condition, the $200 is non-refundable. I let the receptionist know I would not be staying due to false advertisement and up charging an inflated amount that was stated to be only $30 in the booking contract. I asked for a refund due to their deceptive practices, to which they stated refund would not be given. On my receipt it states according to hotel policy, only if I were a no-show would I not be allowed a refund. I did show. I have called many times to resolve this and the receptionists state every time that I am not allowed to speak to a manager and state that they will not cooperate with the booking agency they use named Agoda.com to provide a refund. ***** stated they would provide me the refund, but they asked that Castle Bamboo Waikiki hotel call or email them to allow the refund to be processed, but the receptionist stated the hotel would not call or email to allow the refund. I would also like to add, that upon this suspicious activity, I looked into Castle Bamboo Waikiki hotels ****** reviews and it seems this scam business practice has affected numerous others.

Bamboo Waikiki Hotel is NOT a BBB Accredited Business.

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