Business ProfileforFirst Insurance Company of Hawaii, Ltd.

My ***************************************************** *****, Hawaii on October 25,2023. The driver of the vehicle who hit us was insured by First Insurance of Hawaii. He reported the accident but it took a several days for the adjuster to be in touch with me about repairs and a rental vehicle. I called the company myself to expedite things and was able to reach ***************, eventually. She suggested Precision Autobody in ******* for repairs. We worked with them to get an estimate and then drop the car off for repairs. The repairs took 4 months due to being busy and when we were first called to pick up the van, we noticed the back hatch was not working. We had to leave it in the shop to be further repaired. Upon receiving a second call to pick up the van, we drove down to find out it had been scratched on the door. We had to leave it again to be buffed out. We were called a third time to pick it up and we did. However this time there was blood smeared and what appeared to be skin on the drivers side interior door. We did not go back bc we wanted to be done with the whole ordeal. Last week, I found out our credit card was charged by Enterprise for $1100 for the rental car we had to use during this time. It is my understanding after talking to First Insurance about why this would have happened is that they OKd the charge and only paid part of the rental car fee. I have asked them repeatedly to pay the remainder and/or work out the reimbursement with the autobody shop. They have told me they have been more than generous and will not reimburse the amount that was charged to us. I am writing for help in resolution. I was hit by the client of First Insurance. My son got a cut on his head and I had whiplash which MY insurance paid for. We were inconvenienced for months with navigating different rental vehicles that stopped working or had other issues. I had to take time off work. My husband did as well. We want reimbursement for this undue charge and resolution.