Complaints

This profile includes complaints for Aloha Hawaii Tours's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aloha Hawaii Tours

  1130 Kapahulu Ave Honolulu, HI 96816-5812

• 

  Aloha Hawaii Tours

  PO Box 1186 Kailua, HI 96734-1186

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request the immediate cancellation of my membership. As a 17A individual under legal guardianship, I have been informed that I do not possess the legal capacity to enter into binding contracts. Consequently, any agreement or financial commitment made in my name is null and void. Additionally, In accordance with Florida law and standard commercial contract principles, I am entitled to a three-day (72-hour) cooling-off period during which I may cancel any such agreement without penalty. Given both of these circumstances, I am requesting a full refund of the down payment made. We are deeply disappointed by our experience and the misleading practices we have encountered. As such, we will not be engaging in further discussion on this matter. We will say that we have discovered things like, that this company scams by showing outstanding reviews for their TOURS, while hiding reviews that are ALL bad regarding their membership. We have seen countless reports both with agencies like the BBB and ******, of bad business practices from this company. In contacting chat, we were denied the name and address to find this company on the BBB. Please process the refund immediately and confirm in writing that all related contracts have been voided. Should this issue not be resolved promptly, we will have no choice but to escalate the matter by contacting my legal guardian, legal counsel, and our credit card provider.Thank you for your immediate attention to this matter.

  Customer Answer

  Date: 04/08/2025

  I am writing to update my complaint with a piece of the contract and say I HEREBY CANCEL THIS TRANSACTION NOTICE OF CANCELLATION (*******) Date of Transaction, 4/6/2025 YOU MAY CANCEL THIS TRANSACTION, WITHOUT ANY PENALTY OR OBLIGATION, WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE LISTED HEREIN. IF YOU CANCEL, ANY PROPERTY THAT YOU RECEIVED AS A PART OF THE TRANSACTION, BUT NOT AS AN INCENTIVE TO VIEW THE INITIAL SALES PROGRAM, MUST BE RETURNED TO THE SELLER, OR IF THAT PROPERTY HAS BEEN USED, YOU MUST PAY SELLER THE RETAIL VALUE OF THE PROPERTY THAT HAS BEEN USED. ALSO, ANY PAYMENT MADE BY YOU UNDER THE CONTRACT OR SALE, AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN TEN BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE, AND ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION WILL BE CANCELLED. IF YOU CANCEL YOU MUST MAKE AVAILABLE TO THE SELLER AT YOUR RESIDENCE, IN SUBSTANTIALLY AS GOOD CONDITION AS WHEN RECEIVED ANY ***** DELIVERED TO YOU UNDER THIS CONTRACT OR SALE OR AS PART OF THE TRANSACTION; OR YOU MAY, IF YOU WISH, COMPLY WITH THE INSTRUCTIONS OF THE SELLER REGARDING THE RETURN SHIPMENT OF THE ***** AT THE SELLER'S EXPENSE AND RISK. IF YOU FAIL TO MAKE THE ***** AVAILABLE TO THE SELLER, OR IF YOU AGREE TO RETURN THE ***** TO THE SELLER AND FAIL TO DO SO, THEN YOU REMAIN LIABLE FOR PERFORMANCE OF ALL OBLIGATIONS UNDER THE CONTRACT. TO CANCEL THIS TRANSACTION, SEND A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE BY: (1) CERTIFIED MAILING, RETURN RECEIPT REQUESTED, TO "ALOHA HAWAII TOURS AND TRAVEL, P.O. BOX 1186, KAILUA, HAWAII, ******; OR (2) EMAIL TO ******************************************** NOT LATER THAN MIDNIGHT HAWAII STANDARD TIME OF THE THIRTIETH (30TH) CALENDAR DAY FROM THE DATE LISTED HEREIN. (NOTICES OF CANCELLATION WILL NOT BE ACCEPTED VERBALLY OR BY ANY MEANS NOT SPECIFIED HEREIN). I HEREBY CANCEL THIS TRANSACTION.

  Desired Outcome:

  Refund and written cancellation of contract and finance

  
  

  Business Response

  Date: 04/08/2025

  Aloha,

  Please be advised this complaint is both (1) based on false and aggressive, unverifiable accusations against AHT&T ONLY based on seeing the reviews of others, and not based on their own personal experiences, and (2) the member has a 30-day no penalty cancellation policy which we are happy to honor.

  The member filed this BBB complaint BEFORE contacting us to request cancellation. There was absolutely no reason to file a complaint of this nature.

  We have received the Florida member cancellation form from this member already and the cancellation is processing.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23169015
  
  I am rejecting this response because:

  My claims are not baseless. I complied with your 30 day cancellation policy, and have received no responses except for emails saying that Ill receive a response to the my contact information, listed to the wrong email address despite my correction two times. Furthermore, your own salesperson from after the initial presentation is recorded vehemently and clearly denying the existence of this cancellation policy. It takes one moment to get on ****** or anywhere else and sort those 5 star reviews that the presentation boasts to discover that all bad reviews claiming deceptive business practices are about your membership and all decent reviews are about your Hawaiian tours. That deceptive business practices, in combination with the clear denial of any such cancellation policy by your own employee, and the way I continue to receive no email responses except for ones that conveniently promise a response to the wrong email address is exactly why my claims have base and why this has been escalated here. 

  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DURING THE ZOOM PRESENTATION, WE WERE SHOWED 5 STARS HOTELS THAT ALOHA TRAVEL WILL BE OFFERING TO MEMBERS. WE PURCHASED TRAVEL MEMBERSHIP FOR $1000 WHICH COMES WITH FREE 8 DAYS 7 NIGHTS IN ******. WE ARE PLANNING TO TAKE OUR TRIP TO ****** FOR OUR TRIP DURING THE PEAK SEASON OF JUNE 2025. WHILE CONTRACTED MEMBER SERVICE AND JUST FOUND OUT THE OPTION OF HOTELS WE HAVE ARE ALL MOTEL LEVEL WHICH ANYONE CAN BOOK IT FOR $50 A NIGHT!!! WE ARE BEYOND SICK AND DISAPPOINTED!!!1

  Business Response

  Date: 04/13/2025

  Aloha,

  The customer misunderstood the redemption process when she initially contacted us to redeem BUT our team promptly and appropriately sorted out her concerns and she received plenty of quality booking options under her European resort certificate redemption.

  She is, in fact, in the final stages of confirming her preferred property for her FREE one-week stay as a gift from Aloha and her issues are resolved per our records.

  We look forward to seeing this complaint closed as satisfied at her earliest convenience.

  Thank you.

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up on April 23, 2024 and within 12 hours of registering I immediately knew this was a scam, and not going to be of any value to me and tried to cancel. I was told no. I said this was unacceptable and even offered for them to keep my $200 deposit but to remove me off the system. This has been an ongoing issue to get anyone to contact me, and I have several emails stating someone will. They continued to take payments until my card eventually declined. Now they have VERY unprofessional people calling from collections. I would rather spend my money on a lawyer than this nonsense. No one will contact me. You CANNOT hold anyone to a contract for services NOT provided. I will not stop until their rating is reflected and their business is YET AGAIN gone under! The amount of stress it causes me (and I am sure many) is ridiculous. I feel like a class action lawsuit should be done as I am sure I am not the only one with this problem.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/27/25 I attended a zoom meeting with Aloha, there I was promised certain benefits if I would join there travel plan. What I encountered was high pressure sales tactics. As they went thru there travel website booking platform, it showed comparative rates of there platform opposed to others being hundreds of dollars less than competitors. Once I signed up and got my own login info to view the platform myself, I saw that Alohas pricing was only 10 to ************************************************************** there zoom meeting. Also I was promised two other gifts, a 500 credit voucher and a free 4 day 3 night hotel stay. Those gifts were not offered by Aloha but thru third parties. It was made so confusing on the other sites that I was not able to sign up for either. After signing up for what they showed in the zoom meeting turned out to be something totally different. After realizing I had been had, I called Aloha on 03/29/25 asking to cancel out this membership. I was told by ***** at Aloha that all sales are final.

  Business Response

  Date: 04/22/2025

  Aloha, we appreciate your patience awaiting a response and would be happy to individually and clearly address each complaint in this submittance.

  (1) In response to: "high pressure sales tactics" --> Some amount of convincing is expected with any type of sales presentation but we are confident that our agents and advisors are well-trained and truly believe in providing a respectful and fair experience. 

  (2) In response to "pricing was only 10 to ************************************************************** there zoom meeting" --> The ARRIVIA online platform provides our members with an international range of inventory, typically up to 60% off but can (on occasion) reach as high as 85% in different destinations, with higher savings in more popular destinations and lower savings in more commonplace accommodations or in small towns or short trips. There is nothing wrong with finding options that are on the lower end of savings ranges but that DOES NOT mean that the higher savings (as shown in the presentation) do not exist. 

  (3) In response to *inability to figure out how to use the webinar attendance gifts* --> We have no record of you reaching out for assistance but rest assured these certificates are ABSOLUTELY still available to you.

  We will be calling you to offer a guided tutorial to recreate the great savings from the presentation AND to show you how to redeem your certificates but we have found no issue with the delivery of services and benefits therefore cancellation is denied. Thanks!

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23133921
  
  I am rejecting this response because: of False advertising, again when I attended the Zoom meeting the facilitator opened up the Aloha website and showed the differences in pricing on booking with Aloha and other travel agencies. The price difference was much greater on their Zoom presentation than their actual website. Once I signed up and logged into their website the prices were relatively the same as  other travel companies. What I can't understand is that I am not happy with this service, I called and tried to cancel two days later. I was denied cancellation. I feel like I have been robbed out of 1,000.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/20/25 $176.62 was paid for (2) nights for a hotel in *******. On the alohatravelandtours site it was clearly labeled as including taxes&fees.After paying for the non-refundable room, I received the following via email:Internal Note: Resort Fee+tax its per night due at property. Estimated total amount of ************ for this booking:117.28 US Dollar + *****% payable on arrival. This is more than 78% of my agreed upon room rate which was shown to include taxes and fees! I immediately called the concierge team to demand a refund on the room. I spoke to ******** on this team, and he told me if I clicked on a very small link AFTER entering my credit card info, I could have seen these fees. He tried to call the hotel, and they said they would NOT refund the room rate. I asked AlohaHawaii to stand behind their own customer who was misled by their site, they refused. This is ridiculous. If these fees were due, they should have been clearly shown on the MAIN booking pages, not on a small link after already committing ********** is impossible to use the *********************************************************************** site to compare hotels when some of these room fees are hidden until the last step of checkout.I am very upset that a service I am paying for to help get better rates would hide charges like this. I do understand that some hotels have these charges, and had they been shown on the hotel booking page I would have accepted them. They clearly were NOT shown, yet AlohaHawaii would not accept responsibility for the error on their own website.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I just got scammed by this company which seem to have nice people that work for them until you have a problem with them. Joined the program with promise that would save money on hotels and vacations. Upon looking at the website there is no benefits and no mention about a cancelation policy. They showed BBB five star on webinar I am on BBB and its not an accredited business. They also used it on the webinar to entice people into believing this. Its horrible so sad hope I can get the cancellation I requested

  Business Response

  Date: 03/18/2025

  Aloha,

  We have been in touch with this member since the date the complaint was posted and we have provided multiple resources and offered support to help clear up this new members' misunderstandings about the service.

  We guarantee everything shown in the webinar can be recreated.

  We clearly display Arrivia as the service provider during the presentation and, as displayed, Arrivia is A+ rated and accredited with the BBB.

  Although this member has currently declined all offers of support and resources, they remain available to her should she wish to receive them.

  At this time, we have found no issue with the delivery of services and benefits therefore cancellation is denied.

  Thank you.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by telephone from Aloha Tours and promised a free cruise for listening to a 45 minute sales presentation over Zoom. The presentation described up to 80% off travel purchased through their exclusive website. The sales guide **** showed only one discounted property in *****. I initially signed up and paid $300 down payment with the rest of the $1500 contract to be paid in monthly installments from *****************. When i got off Zoom call I investigated the website and could not find ANY significant discounts what so ever. I called Aloha Tours back that very day (11-8-24) to cancel contract and ask for refund. I was told all sales were final and there would be no resolution. I contacted them again by email and told them I was within my rights to cancel this contract within 3 day time frame. Again they refused. I contacted my bank to file a claim which was approved. ****************** is attempting to debit my bank account monthly for $44 and this "unpaid debt" is showing up on my credit report. I contacted ****************** by phone and email and was told again this was a final sale . I believe I am within my legal rights to cancel this contract as this was a total lie of a discount website. I have tried to resolve this issue repeatedly with this company without results. Please investigate and help resolve. I have seen other people scammed by this company as well with the only resolution being a complaint with BBB. Thank you.

  Business Response

  Date: 04/25/2025

  Aloha,

  (1) "promised a free cruise" --> the social media ad you clicked on clearly displays an offer for a cruise with port taxes and fees separate. All conversations are recorded and our representatives never used the word "free" when referring to this voucher. We are happy to provide proof.

  (2) "could not find ANY significant discounts what so ever" --> We guarantee everything shown in the presentation can be recreated because our team members are using the live product to display and show examples in each presentation. Please be advised we have attempted to contact you and offer you support with this, and we have received no direct responses from you.

  We will attempt to contact you again **** to offer guidance and resources to get you on the right path but as we have found no issue with the delivery of services and benefits, we will not be able to offer cancellation at this time. Thanks!

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to cancel this after less than 48 hours. I was told that I could not cancel. This is a fraudulent company. I want to a complaint formally. I signed a three-year contract and Ive never heard of a contract that I could not help enough I need your help on this matter thank you.This is a corrupt company a high pitch sales company And I need your help to get out of this contract.

  Business Response

  Date: 03/18/2025

  Aloha *******, 

  You use the words "fraudulent" and "corrupt" without going into any detail or explaining why? But we have no record of you reaching out to us directly with any concerns or questions. Please be reminded we have multiple policies in place to ensure product quality such as the price match guarantee AND the Transparency Promise (both included in the contractual obligation).

  We will be contacting you ASAP to collect more information and address your concerns.

  If we may also remind you from the presentation, we typically offer these membership packages for $5,000+ during standard in-person sales, but we are offering the webinar price as a specially (highly) discounted rate. It is not uncommon for businesses all over the world to have a final sale policy when selling their wares at discount/sale rates.

  We will be calling and emailing you within 24 hours.

  At this time, we have found no issue with the delivery of services and benefits therefore we are unable to waive the final sale policy at this time.

  Thank you.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called from a number I didnt recognize I shouldnt have answered the phone Aloha Hawaii tours was the caller on the other end they tricked me into paying for a membership for a website that doesnt work I have videos and pics to support my claim I didnt check reviews until afterwards the reviews are horrible this company shouldnt exist this is a big scam everyone involved should be jailed taken peoples hard working money shame on you and then sent my personal information to *************************** this is illegal

  Business Response

  Date: 03/18/2025

  Aloha,

  BBB team, first off, we are concerned that the main reason this complaint is so aggressively fueled (or even filed at all) is due to the member shaping an opinion based on the reviews of others, not on his personal experience. Mainly because, since ******* became a member, he has only logged into his account ONCE and has (1) never taken a new member tutorial, (2) never contacted us with any questions or concerns directly before posting this complaint, and (3) has not made any attempt to utilize any of the membership resources available to him.

  *******,

  "they tricked me into paying for a membership" --> All customers attend a thorough and clear ********* group presentation with an additional one on one with an advisor in order for them to have ample time to ask questions and understand how the service works. BEFORE deciding whether they want to purchase a package.

  "videos and pics to support my claim" --> We use the live website to display the service, so if you have any "videos and pics", we would be happy to receive them and explain to you either what you are seeing, or how to recreate it.

  "the reviews are horrible this company" --> Like any other company, we have GOOD and BAD reviews. We acknowledge them all and make every effort to address them.

  "sent my personal information to **************************** --> You CHOSE to finance the purchase of your membership instead of paying in full. It was clearly marked and displayed during the purchase process that ****************** is the servicing provider for your ***ayment.

  We have found no issue with the delivery of services and benefits and therefore cannot waive the final sale policy BUT a customer service *** will be calling to assist you and address your concerns. We look forward to getting you back on track! Thank you.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23048678
  
  I am rejecting this response because: they are lying I tried to use the website multiple times like I said I have video recordings showing the website doesnt work so please stop trying to play the victim like I said the reviews speak for itself if I have to take legal action to file a lawsuit for the phone calls harassment and misleading information in order to gain on vulnerable hard working people money shame on you!
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attended a webinar and the company claimed that the website membership would save money on booked vacations. After longing on and spending numerous hours on the travel site, it was clear that there were no significant savings using that travel site. So within 24 hours, I asked for my money back. Also the free incentives that were included are not free as stated in the seminar. With the free cruise vouchers, you still had to pay over $500 to book. The free $100 is attached to some shopping portal where you just get 10 to 20% off on items. The whole thing is a scam.

  Business Response

  Date: 03/18/2025

  Aloha, thank you for your patience awaiting a response.

  Per our records, we have contacted you multiple times since you purchased in January, to offer assistance in response to your request to cancel. Each time, you have stated your concerns were ONLY buyer's remorse and that you had no issue with the services.

  Your final response after receiving notice that all sales were final last time we spoke directly, was "since you will not agree, Ill go through other measures". Unfortunately, it seems that you have chosen to file a complaint based on new details that you've never chosen to share previously.

  We are confident in the quality of the service that ******* provides under our brand. Please be reminded that Arrivia is A+ rated and accredited with the BBB.

  Past that, you also never mentioned in direct conversation that you were upset with the redemption fee structure on the cruise certificate. We never use the word free when referring to this voucher. As displayed in the social media ad that you clicked on, originally, on March 3rd, 2024 when you submitted your contact information, what we are offering is a cruise voucher with taxes and fees separate.

  We will be contacting you soon to discuss these concerns about the service and your gift directly.

  Past that, there has been no issue with the delivery of services and benefits therefore cancellation is denied per the all sales final policy on the purchase agreement. Thanks!