Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped my vehicle from ****, ****** to ********** ********** dropping it off late December 2024 and picking it up early February 2025. Several days after getting my car home I noticed that the passenger mirror was now a slightly different color than the rest of the vehicle. This was not the case when I dropped the car off. It was close enough of a color match so as not to be immediately evident and I did not notice at the time of pick up. I was not aware that I needed to inspect for slight color mismatches due to unauthorized repairs. They obviously damaged my car and repaired it without notifying me and without my consent. They refuse to rectify the situation, as it falls outside of their allowed reporting window. I content that this is a special situation, do to the lack of authorization/notification and the nature of the damage, being very difficult to notice. They were obviously aware of damage they caused and instead of operating in good faith, they chose to try and conceal their negligence. I imagine this must violate some laws to do repairs to someone's property without the owner's consent. Please help.

  

  Business Response

  Date: 02/26/2025

  Thank you for your message.  After further review of your claim, we have found that your vehicle was picked up on February 5, 2025 with no notice of any damages at the time of pick up.  Our first notice from you of damages to your vehicle was on February 15, 2025.  Matson allows 3 calendar days after pick up to report any kind of concealed or non-apparent damages.  Further, please also note that Matson does not do any kind of repair to a vehicle while it is in our possession.  We unfortunately stand by our declination of this claim.  I apologize that I could not be of further assistance. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22965311
  
  I am rejecting this response because:

  mitigating circumstances nullify it.  The fact remains that the mirror on my car is not the same as when I dropped it off.  It has been replaced or repainted.  There was evidence of someone sitting in the passenger seat and leaning up on the dash (mud guard was moved to passenger side/grease on passenger side dash) as someone would likely do while working on the door mirror.  Since concerted efforts were made to conceal the damage to my car and obscure it from me, I reject your required timeline as this, if interpreted in good faith, would apply to damage not deliberately concealed in an effort to mislead and trick me so as not to immediately notice that change to my vehicle.  Damaging someone's property and attempting to conceal this to avoid responsibility is fraud at best.  This policy should not apply when fraud is at hand.  It is very subtle, almost imperceptible, because someone went to great lengths to hide it while it was being shipped.  Also, it sat on the dock for a very extended amount of time, with no explanation.  The shipping tracker did not update, and was never accurate.

  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had Jaguar XKR serviced to the tune of almost 10K in order for it to be shipped.Shipped the vehicle on 8-29-23. Received the car September 1st here in **** - Jaguar was inoperable - bag was covering the open window. The car would not start, the gear box was inoperable and the odometer/gas/etc were not working. The auto mechanics at the doc said that perhaps the car was towed incorrectly or that it was jump started wrong. I have a video of an employee moving the vehicle from the street in onto the tow truck when it left my brother and sister in-laws location in **. I also have in my possession a statement from the Auto Mechanic that states that nothing was wrong with that car when it was shipped. I filed damages the next day with Matson- 7 days later - Matson informs me that I need to either file with ****** Moving and *********** or Matson Navigation or my **************** or hire a lawyer. We go back and forth with no resolution - The lady that I am dealing with stated in my email that my claim is considered wear and tear. (attached email) Next path going forward is to contact my Insurance company USAA but they are still waiting for a denial letter - which I am still waiting for and its been almost 3 months. I am asking that Matson either give me a denial letter or accept responsiblity so that I can close this situation as it has been a year.

  

  Business Response

  Date: 08/27/2024

  A formal denial was sent to the customer on 9/13/23 via email stating that Matson cannot accept liability for these damages.  On 9/14/23 Matson informed the customer that they could provide a statement from a mechanic after shipment to state what is wrong with the vehicle and how these damages could have occurred.  To date, we have not received any additional statement.  Unfortunately, Matson stands by our declination of this claim.  I apologize that we could not be of further assistance.  

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booking *******, dropped my 4Runner today. I handed the attendant my keys and walked away. He said I was all done. This was around 11:30am 7/29. Now on July 29th I checked my email and got an email saying that I need to bring the key. I dont have it because I gave it the attendant. He lost it misplaced it, go find it dont email me saying I didnt leave my keys.

  

  Business Response

  Date: 07/30/2024

  We sincerely apologize for this inconvenience.  The keys for your vehicle has been located.  Thank you for your patience.

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/6/2024 ********************* picked up ram promaster city van 2017 from matson oahu booking number ******* Please know that I discovered a broken Left back door hinge after receiving my vehicle from Matson Oahu ******; this left door hinge was fully operable before and on the day of delivery to Matson ********** ********** to be shipped to ******.I used the fully operable door ********* that was intact and not broken as I opened both the back doors to fully clean the cargo area in the back of the vehicle, I then inspected the entire vehicle and again utilized the back doors and the ********* was fully operable on the same morning as drop off to ********** **********.The back doors have stickers on them at the hinges and perhaps the worker(s) did not follow direction and the door hinge consequently broke? surely they must have known when this occurred? again the back doors were fully operable and intact on the day of delivery to matson. I have attached/sent pictures of the broken left door hinge and operable Right door to show how it should appear; the left door hinge function is now broken so the door will not stay open properly and it will fly all the way open and or all the way shut without the door hinge stop that has been broken.Please know i use this van loading and unloading and surely the back door were intact snd operable- i am now having to ise a bungee and a plastic stop till i can get this fixed-I desire matson reimbursement for repair or matson repair the door. I am only looking to have an operable door stop hinge. *********************

  

  Business Response

  Date: 03/08/2024

  Thank you for your inquiry.  We have researched this shipment and have found at at the time this vehicle was picked up in ********, there were no damages notated.  Matson allows 3 calendar days to report any kind of concealed or non-apparent damages from the date of pick up, February 6, 2024.  Prior to this inquiry received on February 29, 2024, Matson did not receive any notice of concealed damages within the 3 calendar days allowed.  Unfortunately, we are unable to accept liability for these damages at this time.  We apologize that we could not be of further assistance. 

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21350541
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  
  Kindly,Matson and BBB thank you for response and assistance; please know that I:
  
  I picked up my vehicle on 2/6/2024 Feb sixth, 2024
  
  I called matson on Feb 6th to try to inform of damage
  I called matson on Feb 7th and female representative advised steps to notify claims via email and advised that I cant call claims directly and that I must send an email
  
  On Feb 7th I sent the email informing matson claims of the damage to left back door hinge/stay and included 2 pictures
  2/7 The matson female rep informed that she would also send an email to claims to assist in follow up and she assured me that claims will respond.

  between 2/6 and up to 2/27/2024 I made consequent email follow *** and phone calls. please note:

  On 2/22 I made a call to matson and reached **** who also said he would send an email to claims to help with follow up and reassured me that claims would respond

  On 2/26 I sent a message to matson again informing of previous damage from Feb 6th; and emailed to followup and ****** from matson responded advising to reach out to claims again;  I also sent request to the BBB.

  on 2/27 **** of matson emailed me advising to wait and that claims will respond.
  
  most respectfully, I have included screen shots of emails, phone log calls to matson feb 6 and feb 7th (matsonHIoption3.immediately)-at the time of these phone calls and consequent calls I was informed by the representatives that they would also send emails to claims.

  I have included the below and attachments, the picture of broken ********* and operating Right door showing the way the hinge/stay should be,

  also the following below is original email communication to show I notified matson claims via email on Feb 7th, 2024-(please also see screen shot attachment)
  booking ******* broken left back door *************************** 2017 promaster
  Inbox
  
  ***************;<********************> Feb 7, 2024, 9:10?AM
  
  
  to me, claimshawaii
  
  "2/6/2024 ********************* picked up ram promaster city van 2017 from matson oahu
  booking number *******
  
  Please know that I discovered a broken Left back door hinge after receiving my vehicle from Matson Oahu ******; this left door hinge was fully operable before and on the day of delivery to Matson ********** ********** to be shipped to ******.
  
  I used the fully operable door ********* that was intact and not broken as I opened both the back doors to  fully clean the cargo area in the back of the vehicle, I then inspected the entire vehicle and again utilized the back doors and the ********* was fully operable on the same morning as drop off to ********** **********. ..."
  
  
  Please assist with getting this door hinge stay fixed. Sincerely *********************

  

  Business Response

  Date: 03/27/2024

  We have searched our files and do not show that any email notification to the claims department was received on February 7.  However, in reviewing the photos provided, it appears that the door extending hinge is not attached.  We do not do any kind of mechanical inspection of any of the doors of the vehicles we ship.  We unfortunately have no way of knowing the door functionality of the vehicles we ship and therefore cannot accept liability for this claim.  

  Customer Answer

  Date: 03/31/2024

   
  Complaint: 21350541
  
  I am rejecting this response because: I did send the email as directed and it was delivered to matson timely and appropriately. the door was fully functional when i dropped it off at matson. Matson used the door to access rear cargo for inspection prior to shipping and upon receipt in home port. 

  the door hinge is "jammed and broken" (not merely "unattached as you wrote); there is a release mechanism that apparently was not used by matson staff thereby causing this hinge/stay to break. I surely was not using bungie chords and door stops and towels to keep my back door from flying open and or shut which is the function of the hinge stay which matson broke. The door was fully functional when givin to the care of matson for safe delivery to home port and me!.

  while you are indicating that you "can not accept liability" this is bad business as your employees clearly were at fault-the door was operating prior to and at time of drop off to matson which was the only factor in this incident. Matson's' non acceptance of liability in this case is again bad business by matson, especially given the amount of money cost to ship my vehicle and a process that apparently does not align for Matson employees to appropriately report damages that they caused; this results in bad business practices and a "gotcha" no recourse to the consumer using Matson. 

  
  *********************

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a new horse trailer from the dealer in ********** to ******** on Matson Navigation Co. During the shipping process, Matson personnel severely damaged the trailer by impacting it with their equipment. On picking up the trailer, no mention was made of the damage and I unfortunately left the lot before I noticed the damage. When I did notice the damage, I immediately tried to contact Matson but as it was late in the day, no one answered. The next day I filed a damage claim. When I received no acknowledgement of the filing, I went to the Matson office and demanded that the Claims agent speak with me. To support the claim, I provided Matson with a letter from the dealer stating that the damage was not repairable without returning the trailer to the factory in ********, as well as the bill of sale. After 3 weeks of no response from Matson, I found a customer service agent who was willing to help me, and she made contact with the Claims agent. The Claims agent responded that Matson was assuming no responsibility as I left the yard without reporting the damage. I have requested that Matson show me pictures of the equipment they use to load trailers so I can match the damages to the equipment, but they refuse to do that. As the damages they inflicted are virtually impossible to make without large equipment that does not occur outside of a commercial operation, and the damages are located over where the trailer is attached to the truck, the only way they could have occurred is during the Matson loading or unloading process. While it was a bad oversight on my part to leave the lot without a more thorough inspection, I do not feel that this is the only factor that should be considered by Matson when they state that they have no responsibility in this matter. I have photos taken immediately after I discovered the damage approximately 30 minutes after leaving the Matson yard, which is not enough time to have caused these damages by other means.

  

  Business Response

  Date: 08/08/2023

  We have thoroughly reviewed this claim and unfortunately, stands by our declination.  This trailer was picked up from the ******** port on July 3, 2023 with no damages noted at the time of pick up.  Damages notification was not made to Matson until July 5, 2023.  Matson allows 3 calendar days after the pick up of cargo to notate any kind of concealed or non-apparent damages.  As these damages were apparent, they should have been noted prior to leaving the terminal.  Matson unfortunately does not have any control of cargo once is leaves our possession.  I apologize that we could not be of further assistance. 

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20395545
  
  I am rejecting this response because: Matson's response was: "This trailer was picked up from the ******** port on July 3, 2023 with no damages noted at the time of pick up.  Damages notification was not
  made to Matson until July 5, 2023.  Matson allows 3 calendar days after the pick up of cargo to notate any kind of concealed or non-apparent damages." July 3 to July 5 is only two days. Therefore the notification of damages was within the time that Matson allows for noting damages. Matson also did not follow up on showing dimensions of their fork-lift that was used to move the trailer which matched exactly the dimensions of the damaged areas. Matson should still accept responsibility for damages.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 9th 2023 I paid matson to ship a car. I flew from ******* to ******** to take it to Matson docks. Once there they refused to ship the car because it was inoperable. They have refused to refund me, today later, they are claiming they need a letter from AMEX stating why I closed the card they charged. I spoke to AMEX they can't do anything. Matson dragged this out, they stalled and stalled and stalled, to get past the 60days. While they stalled the card was stolen and now they won't refund me because the original card is closed, They demand a letter from AMEX which they know they cannot get so I am out $970.00 I have emails and screen shots of everything. Email address is my business, this was a personal purchase not a company.

  

  Business Response

  Date: 06/29/2023

  A full refund was completed on June 27, 2023.Matson has been working with the customer to process his refund in the amount of $970.00 however due to the cancellation of the credit card that was originally used for payment, Matson requested that a letter be provided by the banking agency stating that the card was cancelled in order for Matson to issue a refund check. The refund process was initiated with Matson on May 10, 2023 however it was not until June 6, 2023 that Matson received notification that the refund could not be completed due to the original card being cancelled.Matson made several request for the credit card cancellation letter from the customer and have been unsuccessful in receiving it. In order to assist the customer with processing his refund, ********************* Accounting team was able to locate his original payment information and worked his credit card company to have the refund processed through his original form of payment.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: March 2, 2023 Amount paid: $10,417.58 Service provided: Shipping a brand new 3 Horse Aluminum Trailer from ******, Washingtion to ****, ****** ports.Dispute: Upon arrival/pick up @ **** port, we did an inspection of the trailer and found a "spray of rust" and excessive salt water overspray that caused severe oxidation to the aluminum. Matson employee filled out a report with a brief description of the damages to the trailer and advised ** to obtain (2) estimates for repair to comply with Matson ************ reimbursement requirements. At that time we were confident that Matson would take responsibility to pay for the repair of the trailer. So we obtained (2) estimates from auto detail professionals- both recommended the repair be done ASAP. DAMAGES WERE TIME SENSITIVE and required a chemical wash. **************** recognized the urgency for repair and accepted the trailer on March 6th, the same day we picked it up from the port.We paid out of pocket $2,600 to have this done.We submitted our claim to Matson, providing them with: Matson Employee documentation describing the damage, photos of the damage and proof of payment to have the trailer restored by ****************. This was a brand new trailer from a dealership in ******. Matson rejected paying for the damages, claiming it was simply surface "fallout". Which is incorrect, as surface fall out would not require a professional chemical wash procedure. The spray of rust on the sides and roof of the trailer had to have come from another source on the barge during shipping, as aluminum does not rust!We were also told by Matson's **** employee that the trailer was transferred to ************** **** barge on the route from from ******** to ****. He apologized that they have had several complaints from customers receiving damaged cargo.We would like Matson to take responsibility for the restoration done by CCH.Matson's Bkg#******* Thank you in advance for any help!

  

  Business Response

  Date: 06/16/2023

  Thank you for your inquiry.  We have reviewed your claim file and unfortunately stand by our decision.  Per our terms and conditions of shipment, we do not guarantee stowage on our vessels.  All shipments are exposed to the elements in transit with **, which includes exposure to rain and salt water.  Matson cannot accept any liability for damages that *** occur to your cargo while it is exposed to these elements.  We sincerely apologize for the inconvenience.  

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20132655
  
  I am rejecting this response because:
  

  Thank you for reaching out to Matson Navigation in an attempt to have some resolution to our claim.
  We have decided to pursue legal action.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 4th at around 4 p.m as I was driving home from work I saw a Matson driver not letting cars pass him by swerving just enough when the one way road on ********** and Wood Rd split into two. He slowed down after the road merge to one way again. Then when I was going to get the 215 South he almost hit my car when again he wasn't letting cars pass him, even though he was going straight and not getting the freeway. I hope that driver changes the way he drives before he causes an accident or hits someone.

  

  Business Response

  Date: 05/15/2023

  Thank you for notifying us of this incident.  Once a container leaves Matson's facility, it becomes the responsibility of the trucker hauling it.  We appreciate you providing the container number for our reference.  We have reached out to the trucker that was responsible for this container and have provided feedback to their superiors.  Thank you again.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint has to do with the business systems practices at Matson. Their tracking system online is absolutely in accurate almost all of the time throughout my process. My car was supposed to arrive on September 3. It is now September 16, and Matson truly cant tell me when my car will arrive, and they continue to put the responsibility on their partner young brothers. When I call ***** brothers, ***** brothers also does not have any ETA on when my car will arrive. This is absolutely unacceptable treatment as a consumer. There is no reason why Matson cant have more accurate systems, and have employees that actually know what is going on. when I read through all of these complaints, I see that this is a common problem. So, all of these customers are complaining yet Matson has not done anything to improve this treatment. It is frustrating to know that there is no recourse for the consumer.

  

  Business Response

  Date: 09/20/2022

  We apologize for the difficulties that the customer has had with this shipment.  We have advised the customer that their vehicle is available for pick up today.  Thank you.

• Initial Complaint

  Date:08/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Matson was contracted to ship my vehicle from the mainland to the island of ******. My vehicle was damaged. I filed a claim and have yet to recieved notification on if Matson will approve or deny my claim. According to their website it typically takes 3-4 weeks to come to a decision. It has been 7 weeks since I filed my claim. I have attempted to reach out to the company via telephone, in person, and email with no response. 30 June 2022: Picked up the vehicle and annotated damages to start my claim. 9 July 2022: Estimate to repair damages was submitted to Matson (*****************************) in the claims department. Estimate was completed at the collision shop designated by Matson, they also submitted the estimate to Matson.29 July 2022: After requesting an update on my claim, Matson (******) stated she was unaware of this particular claim because it was submitted with my second vehicle that was also damaged during shipment. 29 July 2022: I emailed the damage form I recieved from Matson with damages annotated along with the estimates to Matson (******).I have not recieved any updates or any other form of contact from anyone at Matson. I have physically visited the business, called multiple numbers, and sent multiple emails with no response/resolution.At this point I am unaware of what is required to close this case/claim with Matson.The last contact I made was via email and telephone on 15 August 2022. I emailed the claims email address and recieved no response. I also called and spoke with someone in customer service, but I have not recieved a call back.

  

  Business Response

  Date: 08/31/2022

  We have reached out the customer and have settled claim directly with them.  Thank you,

  Customer Answer

  Date: 09/08/2022

  The service you provided applied enough pressure to push the company to settle the matter and not ignore it. I appreciate everything, *****