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Business Profile

Travel Club

Worldwide Travel Experts, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Worldwide Travel Experts, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Worldwide Travel Experts, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently I purchased a travel package on 2020 an ld on many occasions tried to use but never was able to book b/c I would call and leave msg to book travel with no response. I came to the conclusion that this agency was a scam and I lost that money. Today the are consistently harassing me by calling me phone talking about giving me an extension on travel. Whe I ask them to give me more info they have no documentation and are rude when they are calling me and soliciting me!! I've asked them on countless occasions to put me on the do not call list and they are failing to do this thus in violation of my consumer rights.

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is with US Travel Brokers. We paid $3995.00 in return we was to get hotel rooms, vacation offers and cruises for the cheapest prices offered and receive high class rooms and discounts. We have never been able to use the membership. They either dont have the type of hotel, or vacation package or cruise available. We definitely been SCAMMED!!!

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were pushy and tried to apply reverse psychology for you to sign up. They are higher, they tell me they are lower by several dollars most often but I Compare to ****** or Expedia and you can't even find anything they promised . Never have I found them to be significantly lower . They have used the Covid lockdown as an excuse for not giving me the weeks free vacation. And now they are bully and pushy asking for me to renew my membership when I refused they told me it's automatic anyway and I can't do anything about it. So I cancel my bank information attached . Several of the previous sites have gone out of business. I am so disappointed in this whole scam and I would like to have them return at least a portion of my money. I dont care about the $500 rebate they offered if I signed up or the weeks vacation I never got any . I just want to recoup some of my loss and never have to deal with them again. I should have ****** them first before signing up. They treat you good when they want you to sign up but after that it would be a headache. Most of the time your can t reach them . I was victimized by this people.

    • Initial Complaint

      Date:05/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this vacation package that is attached. I was told I could stay with brand-name hotels and never have to pay more than $18 a night in fees. I couldn't access more details until I paid. The fees can be $300 plus a room. I was told I could use 3 packages simultaneously for family, but know that would cost over $900 in fees alone. I see very few name-brand facilities and very limited locations.I have been unable to find any vacation in any of the places I would want to go. They assured high quality and when I look at the reviews for places available, I have seen 2 stars. I purchased a voucher for a cost I wasn't informed of. It said I had 2 years but it had a 12-month expiration date. they say if you need help, call or send emails, but I never get a reply with emails or calls.

    • Initial Complaint

      Date:11/18/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that if I paid three years upkeep on my vacation plan that I would receive a free vacation for 4 to Mexico. However when we got to our hotel in ****** we were told we would have to pay another 500. $ for our 4th person plus we would have to sit through a half day sales pitch by the hotel or pay the full amount. When we got in the room it was very small and I had to sleep on the floor as my husband and I did not fit on the oversized twin bed. Since then my husband has passed away and that was the last vacation that we had together. I am still angry because I have complained to this company several times. But I have never received compensation or even an apology for what happened.

    • Initial Complaint

      Date:06/20/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the Program, when we did we were given a certificate that was to be credited to us on our first purchase. we were the first people in the sales presentation to purchase so we were awarded double for a credit on future travel. This happened right before COVID _ we were not able to travel until the restrictions were lifted and we did as soon as we could. We mailed the certificate with proof of purchase which is odd since we booked it online. but fine. We have seen nothing for over 8 months when we try to call we get directed to the booking line, the office line is voicemail and no one calls back or emails. The emails we send bounce back for the office we purchased from in *******.

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a working senior who is able to take very few vacations due to my financial hardship. In 2015, a large ********** wildfire destroyed a great deal of my property and possessions. I received a good deal of monetary recumpence for my losses and in 2018, I went on a vacation with a friend to ******. That is where I had the unfortunate meeting with Worldwide Travel Experts. We went into a 90 minute high-pressure sales meeting and , after much discussion and lots of people who were supposedly joining the exclusive club offered, I succumbed to their pressure and bought into the club. I gave them $6,000 which was the last of my fire reimbursement money. In return, I was to get hotel rooms and vacation offers around the world for the cheapest prices offered by any other travel agency, group or entity. I was also supposed to get a weeks vacation in a paradise of my choice. All of this was to be within the year at my discretion. I never got that vacation and I have never once been able to use the membership for travel. They either dont have the type of hotel comparable to others or they have always been higher in price. When I asked them why they are higher, they tell me they are lower by several dollarsmost often by $2-3$ . Never have I found them to be significantly lower . They have used the Covid lockdown as an excuse for not giving me the weeks free vacation. And now they are asking for me to renew my membership on a daily basis. Several of the previous sites have gone out of business. I am so disappointed in this whole scam and I would like to have them return at least a portion of my money. I dont care about the $500 rebate they offered if I signed up or the weeks vacation I never got. I just want to recoup some of my loss and never have to deal with them again.

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worldwide Travel Experts did not deliver upon any of the promises made to me as a customer - I have wasted thousands of dollars with them and got NOTHING in return - this company is a scam. Worldwide Travel Experts should be pursued in justice for embezzlement.The latest scam they did was to trick me into renewing my membership for 5 years while promising a free 1 week stay at a resort in ******. The offer was available for 24 months from the moment I activate it. After COVID, I have called them back in 2022 to check if I still have the certificate and they confirmed that yes, I just need to activate it. However this week they have been telling me that the certificate (awarded in 2019) is now expired and I can't use it anymore. They are literally stealing customers' money - there has to be something that can be done about it.

    • Initial Complaint

      Date:12/15/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked a whale watching tour and reef dance excursion on December 5 & 6 with ***********************, agent for Worldwide Travel Experts (license #*********, for $234. He offered a $200 credit toward this fee if we would attend a 90-minute sales presentation at Global Travel ************ ******* on December 6th. We did attend the sales presentation with the sales agent and lawyer, ******. After the slide sales presentation was completed. ****** asked if we wished to purchase their $13,999 program which offered discounts on airfare and hotels. I declined as I am a retired airline vice president and our son is a senior hotel executive, so that we have free vacations. **************** had placed a $200 temporary authorization against my MasterCard to guarantee our attendance at the presentation, which was to be removed after our attendance. However, after our attendance, the $200 was posted as a charge to my card. I contacted **************** and he assured me that the charge would be reversed within 5 business days. It was not, and when contacted, **************** informed me that only his ********** ****** *************************** can authorize the reversal of the $200 charge. **************** directed me to call ****************** at his home in *******, but his phone does not take messages. I have asked my bank to reverse the charge.

      Customer Answer

      Date: 12/16/2022

      Please delete my 12/15 complaint.  Management explained that their clerk merely posted a credit as a debit.  The matter has been resolved to my satisfaction.

      Merry Christmas

      ***************************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went in for a seminar while my wife and i were on vacationin maui, wasn't interested in purchasing anything was talked into a trial, which was 110 bux, they charged my credit card. And kept charging my card for 2.5 to 3 yrs now for some trial on my credit shows 3k at 20% interest. I have never 1 time been able to use or log into any website for this company. They even called and told me I needed to renew my membership at more cost. To which I refused. Now they are hitting my credit for late payments after stealing **** dollars..

      Business Response

      Date: 08/04/2022

      ****************,

      Our records show that you attended a sales presentation for the Worldwide Travel Experts program in April 2019. 

      On that date, you chose to purchase a 5-year unlimited access trial membership with us, for a total cost of $3,601 which you decided to finance through monthly payments instead of pay for in full up front. All details of the membership service and financing terms were acknowledged and signed. The program access and benefits were delivered in full and we do note that you logged in quite a few times during the first few months of membership. There are no notes on file suggesting you brought up any issues or concerns.

      Our records show you regularly made those payments for almost 3 years before choosing to stop payment at which time you went into collections. This is standard procedure for a financial servicing provider to attempt to collect a debt.

      If you would like to resolve this, we would be happy to collect payment for the remaining balance and waive the accumulated interest as a courtesy. We would also be happy to waive your annual renewal, in order to reactivate your account and assist you in utilizing the services that you had purchased.

      If you accept, please confirm you are satisfied and a manager will email you directly to complete this offer with you.

      Thank you,

      Customer Answer

      Date: 08/11/2022

       
      Complaint: 17585001

      I am rejecting this response because:

      Sincerely,

      *************************

    Worldwide Travel Experts, LLC is NOT a BBB Accredited Business.

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